Customer Service Administrative Assistant

Ashley Nicole Killingsworth

**/**/****

Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business

associates. Supportive and focused team player with proactive approach to administration and strong attention to

detail. Skilled at providing friendly service to coworkers and customers.

Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle

challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good

multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time

and accurate clerical tasks.

Skills

• Phone reception

.• Letter writing

• Database Managemern

• Appointment Scheduling

• Office Administration

• Requisition processing

• Office correspondence

Sales Support

• Calendar Management

• Supply Ordering

• Expense Tracking

• Customer Service

• Organization

Experience

04/2013-01/2024

Angels touch

massage

AL

04/2006 -01/2012

Kirby Corporation

Pelham, AL

Secretary

• Provided administrative support to the office manager and other staff members,

• Greeted visitors in a professional manner and directed them to appropriate personnel

or offices,

Answered incoming phone calls, responded to inquiries and transferred calls as

needed.

• Processed invoices for payment; tracked payments received from vendors and clients.

• Sorted mail and distributed it to appropriate personnel or departments within the

organization.

• Maintained filing systems for confidential documents; organized files for easy retrieval

of information when requested.

• Created agendas and took minutes during meetings; distributed notes in a timely

manner afterwards

• Assisted with special projects or tasks related to departmental functions upon request.

• Compiled data from various sources into clear, concise reports that could be used by

management for decision-making purposes

• Developed an efficient document tracking system which allowed quick access to all

necessary paperwork.

Customer Service Representative

Answered customer inquiries and provided accurate information regarding products

and services

• Provided excellent customer service to resolve customer complaints in a timely

manner.

• Gathered customer feedback through surveys and used the data to improve customer

service.

• Maintained detailed records of customer interactions, transactions and comments for

future reference.

• Assisted customers with product selection, ordering, billing, returns, exchanges and

technical support

• Performed administrative tasks such as fling paperwork, updating databases and

generating reports

• Resolved complex problems by working with other departments to provide solutions

that meet customer needs

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