Customer Service Data Entry

Mary Mason

Highly skilled customer service

Detroit, MI

Professional Summary

I've been in customer service for over twenty years, I have experience in microsoft word, I have experience in sap, I have experience in data entry I am a very hard dedicated worker, I am very honest. I am a great team player Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

School Bus Driver

First Student-Wyandotte, MI

November 2023 to Present

I drive Dearborn Special needs students from home to school, from school to home. I maintain the proper level of Diesel gas

Can I also keep the proper level of the dep.

I also let the mechanic know any other problems of the bus Sedan Van driver.

Trinity Transportation-Detroit, MI

January 2023 to Present

We are a third party of Detroit public school, so we take the school kids to school. I work with Disabilitie, so I do know how to operate wheelchairs, ️ I follow state laws I get the kids on time to school.

Life enrichment Director/coordinator

The James Independent Seniors living-Ferndale, MI

March 2019 to Present

I coordinate the senior's activities, I make a 30 day calendar program for the seniors I participate in activities, the exercise the art expressions Classes. I participate when I give them happy hours on Fridays I take the seniors to the destinations to all their appointments all their outings and all their shopping and then I run the housekeeping department I make sure the building and the Apartments nice and clean if any fixing I contact Maintenance or fix it myself.. I am a team player Customer Service Representative/Call Center

Robert Half/Michigan Unemployment agency-Detroit, MI November 2017 to March 2019

I take inbound calls and I make outbound calls, I assist them in the unemployment payment and I helped him fill out the claim for unemployment. I set up appointment, I do data entry, Attend meetings, I have experience in sap.

Supervisor/customer service representative

Magna International-Highland Park, MI

April 2015 to November 2017

I was a third-party contract the company name was static as I had a cleaning crew I supervised him to clean up magna seating Highland Park I also work with the management there they gave them 100% customer service

Building Captain/day Porter

Bedrock management LLC, Downtown Detroit-Detroit, MI November 2013 to March 2015

I cleaned the Compuware building,

The lobby restroom I also did the lobby I made sure the windows wipe took all the fingerprints off I made sure the rugs was nice and clean in the winter we changed out rugs I also had four floors that I went when I did the kitchen the bathrooms and I also stocked the products I was promoted to build and Captain then I supervise 15 employees it was my responsibility to lead him as a team to perform all duties Lead Driver

Charoit transportation-Dearborn, MI

October 2010 to November 2013

Overseas a staff of 22 employees. I make sure that our team players was in uniform make sure the cars was inspected before they ride out I took the vehicles to the car wash when needed the oil change when need it, In the winter I jumpstart all the vehicles that was sitting to keep the vehicles running I open and closed

Front Desk Agent at Western Hotel

Marriott-Detroit, MI

May 2008 to October 2010

Downtown Detroit

Maintaining great customer service catering to their needs I will check the guest in and out of hotel I had a great impact on my coworkers because of my excellent team player and leadership I helped out in every area that I was allowed The most important to me was listening to the guest needs Limousine Driver

Lavdas Limousine company-Warren, MI

March 2000 to April 2008

I worked inside the MGM Grand casino Detroit, As instructed I picked up the guests from the airport to the hotel and casino I took the guest to local events as instructed I drove the president the vice president and executive and their employees as instructed I kept up keeping of the limousine vehicle I clean the car out after each client I took the car to the carwash Got the oil changes on the car as well Education

High school Diploma

Cody High school - Detroit, MI

September 1978 to Present

Some college in Computer Science

Highland Park community college - Highland Park, MI September 1981 to March 1983

Skills

• Computer and Software Experience

• 20 years of customer service

• Telemarketer

• Porter Experience

• Commercial Cleaning

• Customer service

• OSHA

• Manufacturing

• Information security

• Cybersecurity

• Active Directory

• Computer Networking

• Network Firewalls

• Bus Driving (3 years)

• Microsoft Windows

• Help Desk

• Driving (10+ years)

• Customer service

• Supervising experience

• Forklift

• Cash handling

• Front desk

• Assembly

• Hi-Lo

• Sales

• GPS

• Analysis skills

• Restaurant experience

• Research

• Medical terminology

• Adobe Illustrator

• Warehouse experience

• English

• Basic math

• Dispatching

• Customer service

• Computer skills

Certifications and Licenses

Chauffeur's Permit

Driver's License

Air Brake Endorsement

December 2022 to Present

CDL B

November 2022 to Present

School Bus Endorsement

November 2022 to Present

Passenger Endorsement

November 2022 to Present

First Aid Certification

CPR Certification

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