Customer Service Code 10

CURRICULUM VITAE OF ISMAIL K GUMEDE

************@*****.***

Personal Details:

Name: Ismail

Surname: Gumede

Identity Number: 950-***-**** 080

Date of birth: 11-02-1995

Nationality: South African

Gender: Male

Marital Status: Single

Dependants: 2

Health: Excellent

Contact number: 074*******

Driver’s License: CODE 10/ PDP

Home Language: English

Address: 175 Gum tree

Kenvill

4051

CURRICULUM VITAE OF ISMAIL K GUMEDE

************@*****.***

Educational Qualifications:

Last School Attended: African Vision College

Highest Standard Passed: Grade 12

Year: 2014

I am a self-motivated and responsible person who possesses a great deal of self-determination. I strive for my goals and maintain a healthy attitude towards my job and work situations. I am a hard worker who will go the extra mile to complete a task and am always willing to learn. I adapt very well to new situations and work well with others.

Skills and Abilities:

• Microsoft office

• Detail orientated

• Planning and organising

• Self-management

• Initiative and enterprise

• Excellent communication skills

Professional Summary:

Highly motivated, efficient professional with over 3 years’ experience in a fast-paced insurance consulting environment. Extensive experience supporting internal departments, consultants and projects. Exceptional analytical ability and communication skills.

CURRICULUM VITAE OF ISMAIL K GUMEDE

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Professional Experience:

Current:

1. Company: Coles Insurance, Call Centre International (CCI) Position Held: Business Services Consultant

Period of Employment: 03/04/2018- Current

Reference: Salome Dorosamy 060-***-****

Duties:

• Completion of accounts enquiries within the business this includes customer related enquiries.

• Raising of refunds.

• Authorizations and allocation of payments.

• Total loss settlements.

• Resolving disputed and fraudulent activity on payments.

• Clearing of trade debt.

• Implementation of fraud detection and process.

• Client services – communication via email and telephonically.

• Addressed and resolve customer product complaints empathetically and professionally.

• Gathered and verified all required customer information for tracking purposes

• Accurately documented, researched and resolved customer service issues.

• Referred unresolved customer grievances to designated departments for further investigation.

• Completion of system changes, Testing and development within the business

(System operations)

• Evaluating and resolving payment declines and system errors. 2. Company: Waste Group

Position Held: Waste group driver

Period of Employment: 06/12/2015- 07/03/2018

Reference: Kimisha Lutchman 084-***-****

Duties:

• Ability to train agents to meet sales/customer targeted KPI’s according to client agreed SLA.

• Experience in creating reporting on KPI’s.

• Reviewing orders prior to delivery.

• Loading and unloading trucks and providing exceptional customer service to our client base.

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