General Manager

Ana Cruz <***********@*****.***>

(no subject)

Ana Cruz <***********@*****.***> Wed, Dec 25 at 2:35 PM To: Ana Cruz <***********@*****.***>

Ana Elizabeth Cruz

813-***-**** ***********@*****.*** Tampa, FL 33610 SUMMARY

Leadership and team building abilities

Excellent communication and interpersonal skills

Problem-solving and decision-making skills

Strong organizational and time management skills

Financial literacy and budgeting expertise

Knowledge of food safety and sanitation practices

Mentorship

Counseling

Developing leaders

SKILLS

Employee development

People management

Change management

EXPERIENCE

Director of 180 Degrees to Redemption, 180 degrees to redemption, August 2016-Current Tampa, FL

Formed and sustain strategic relationships with clients. Implemented campaigns and promotions to help with developing goods and services. Help troubled people and families through a mentorship program designed to bring mental healing.• Empower families searching for a new beginning through housing, counseling, and social services.• Help those coming out of prison as an emergency bridge house, providing housing and counseling.• Assist individuals and families with programs and services specified for their needs (housing, food, clothing, counseling).• Provide access to educational programs providing job readiness. Pastor /State Representative, MLC Harvest Church/ True Heals Ministries, August 2016-Current Tampa, FL

Studied and interpreted religious laws, doctrines and traditions. Gathered church members to aid community emergency or crisis response. Referred families and individuals to community support services, psychologists, or doctors for necessary care.

THE TRUTH HEALS MINISTRY • 2016– CURRENT• Work with wounded, habits and complexes individuals and provide counseling or offer referrals.• Provide counseling for women and men that have been traumatized through different live events.COMMUNITY OUTREACH • MLC Har Ch Tampa• Work with homeless individuals by providing food, clothing, and counseling.• Referred individuals to community resources for services such as skill training, shelters, and jobs placements.• Continuous follow-up to those in need of mental or spiritual healing. Met with individuals in hospitals and prisons, offering comfort and support. General Manager, Bravo Tampa, October 2013-Current Tampa, FL

Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels. Resolved customer complaints quickly while maintaining high quality standards of service delivery. Ensured compliance with local health department regulations regarding food safety standards.

• Managing staff: This includes hiring new staff, coordinating shifts, and managing employee morale.

• Ensuring customer satisfaction: This includes addressing customer complaints and providing solutions.

• Developing menus: This can be done in collaboration with the kitchen manager and executive chef.

• Maintaining facilities: This includes ensuring compliance with health, safety, and licensing regulations.

• Controlling costs: This includes managing inventory and keeping track of stock levels.

• Coordinating with the kitchen: This includes supervising food preparation, ensuring portion sizes are consistent, and coordinating with the dining room to deliver meals on time.

• Planning marketing: This includes developing and executing marketing and promotional strategies.

• Overseeing operations: This includes overseeing the day-to-day operations of the workforce. Schedules and payroll EDUCATION AND TRAINING

High School Diploma

Christian Cornetstone, Arizona October 2013

University Unilimi

Theology, Ministry and leadership

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