SUD Program Quality Assurance Manager

Frederick Graf

**********@*****.*** 360-***-****

PROFILE

* Licensed SUD Counselor: Oregon: CADC2, QMHA. Alaska: CDC2

* CBT, DBT, MI & MET trained; Certified CRM (Oregon); Certified Peer Counselor (Washington)

* Experienced Clinician & Case Manager: Inpatient, Outpatient, IOP, MAT/MOUD

* Experienced SUD Program Quality Assurance & Improvement Manager

* Former trial lawyer; former Army Officer; former DPSST Supervisory Manager

* Experienced in Private Security Management & Operations; Unarmed Instructor in WA. And ORE.

* Excellent interpersonal and communications skills

* Able to prioritize, manage and track multiple projects: works well with minimal supervision

* Culturally competent; trauma-informed

* Experienced working with BIPOC, refugee / Immigrant, underserved populations

* Certified MRT Facilitator

PROFESSIONAL EXPERIENCE

**June 2024 – October 2024

SUD Program Peer Services Coordinator / Supervisor

Oregon State Penitentiary, Salem

Assist in the development and implementation of a new on-site SUD program for inmates. Assigned duties include providing clinical support, supervision and oversight to 9 MHACBO-certified inmate Peer Mentors delivering SUD services to the population at the Oregon State Penitentiary. Conduct initial ASAM assessments and suicide screening as well as Level of Care and Stage of Change determinations. With patient collaboration, draft strength-based Treatment Plans based on both intermediate and long term (SMART) Recovery goals. Conduct one-on-one Counseling sessions, review / approve clinical documentation done by Peers to assure compliance with current best practices, as well as State / Federal confidentiality compliance, Department of Corrections mandates and applicable OARS. Work with internal and external stakeholders to assess, monitor and refine internal policies and programs on outreach, engagement, Peer training. Collaborate in the drafting of process to measure QA & PQI metrics. Plan MHACBO-mandated Peer training. Manage / oversee associated record-keeping, patient scheduling, performance evaluations.

*May 2023 – March 2024

Quality Assurance & Improvement Manager (Multi-site SUD Program)

Lutheran Community Services Northwest (Portland / Beaverton, Oregon)

Develop, implement and monitor the QA & I program for a newly established two site low barrier outpatient treatment program (Portland & Beaverton), with a target population focused on the BIPOC, refugee & immigrant communities. Initial program staff of 15 with a budget of 1.4 million dollars. Assess, monitor and report on compliance with Federal, State and organizational training, documentation and HIPAA /42 CFR part 2 requirements. Conduct QMHA assessments, consultations and referrals. Review and audit EHR client files for accuracy, treatment plan relevance to diagnosis and compliance with the DSM-V, OHA, SAMHSA and ASAM norms. Work with internal stakeholders to monitor and refine internal policies and programs on outreach, engagement, Peer training and client / complaints. Collaborate in the preparation, implementation and tracking of company-wide QA and PQI strategies. Plan and conduct staff training in compliance with OARs, funding and grantee-mandated deliverables. Provide guidance and advice to management on legal and regulatory compliance. Plan, deliver and evaluate ongoing training for CADCs and CRMs. Monitor, track and report on program fulfilment of M-110 and individual County grant deliverables. Foster engagement and coordinate client services and working relationships with social service partners both in and outside of the Multnomah & Washington county BHRN.

*November 2021 – April 2023

Substance Use Disorder Counselor (Medically Assisted Treatment)

Workit Healthcare (Ann Arbor Michigan, virtually)

Licensed SUD Counselor providing diagnostic, treatment and counseling services to state-wide Medically Assisted Treatment programs in Oregon & Alaska; caseload enrollment as of April 2023 was 116. Responsible for conducting intake interviews, DSM-V diagnoses, ASAM-based PPC / LOC assessments, Stage of Change determination and subsequent case management. Conduct regular individual, group, and family counseling sessions based primarily on CBT, DBT and MI modalities. Create / monitor treatment and relapse prevention plans as well as see to transfers, discharges, aftercare plans and referrals. Provide education for patients and family members on the medical model of addiction, MAT and the concept of harm reduction. Addressed family of origin dynamics, self-care, PTSD / trauma / abuse / ACEs, third party self-help resources, as well as concomitant patient mental health co-occurring disorders. Advocate on patient’s behalf with PCPs, Mental Health professionals, Courts (Civil, Criminal & Juvenile), State and Federal Probation & Parole Departments, Community Corrections officials, employers, assistance agencies and others as needed. Create, maintain, and share electronic PHI in accordance with 42 CFR, 45 CFR, HIPAA and applicable State regulations. Communicate and coordinate current and projected patient care needs with licensed medical providers, insurers, care coaches and peer counselors. Qualified to provide emergency contact and intervention in potential suicidal ideation / self-harm situations. Experienced in de-escalation and re-direction principles and techniques. Well versed in trauma-informed care. MRT trained / certified. Peer Counselor trained / certified (Washington & Oregon).

*June 2021 – November 2021

Psychiatric Discharge Planner / Aftercare Coordinator

Telecare Evaluation & Treatment Center (Shelton, WA.)

Took part in initial admission and Bio-psycho-social assessment process at a civil commitment acute care psychiatric facility (16 beds). Interviewed patients as to their history of prior treatment, providers, residential & family situations. Ascertain, evaluate and report on risk & protective factors prior or ongoing civil / criminal actions required to be addressed before release. Engaged State-wide with Courts, DSHS, DOH, AAA, CHA, GOSH, AFHs, non-profit shelters, hospitals, clinics, aftercare providers, CCOs, Probation, law enforcement, Provider One, and Case Managers from multiple governmental and private agencies. Responsible for the planning and preparation of comprehensive transfer / discharge plans designed to re-integrate clients into society at a reduced level of care commensurate with legal, health and safety concerns. Prepare electronic EMR / PHI document packets and arrange their secure transfer to downstream agencies / providers. Facilitate and follow up on client handoffs to clinical aftercare and mental health providers, to include securing appointments, medical / Rx visits, arranging transportation and follow-up documentation. CPR, BLS Certified.

*February 2020 – March 2021

Field Supervisor / Trainer

Brosnan Security, Inc (Tacoma, WA.)

Responsible for the State licensure training and testing of new Officer candidates. Responsible for the direct supervision of between 30 – 40 Private Security Officers (armed & unarmed) at 12 site locations between Marysville, WA. and Lacey, WA; each site personally inspected several times per week, at all hours. Conducted onsite inspections, dealt with client management as to Security-related issues at those sites, did all Officer scheduling, post-licensure training as required by DOL, Officer concerns / complaints, counseling, disciplinary matters, and record keeping.

*August 2017 – December 2019

Assistant Operations Manager, MetroWatch Security (Vancouver, WA.)

State-licensed Supervisory Manager (Oregon, DPSST), State-licensed Unarmed Instructor (Oregon & Washington), State-licensed Private Investigator (Washington). Responsible for training and state-certification of personnel for a 100+ employee, 336 client private Security Contractor serving Oregon & Washington. Assist in providing safety & security services to Peace Health Southwest Hospital and multiple Vancouver Clinic locations. Duties include development and conduct of interactive training and de-escalation programs designed to exceed State-required parameters for licensure. Create / update Patrol Policy & Use of Force manual, New Employee manual, Field Training Officer program / checklists. Review and advise as to interpretation of employee-related legal matters affecting Company. Prepare business security proposals and contracts, and vet those received by the company. Monitor regulatory compliance, job safety and ongoing operations and training. Interface with managers, clients, and employees to anticipate and address potential problems and prepare contingent solutions for consideration. Serve as initial point of contact for employee complaints such as allegations of harassment, unfair treatment, discrimination, or civil rights violations. Represent Company in administrative / employment hearings. Conduct investigation of employee complaints / issues and develop options for resolution. Advise corporate officers in interpreting and applying Federal & State laws, policies and procedures related to training, disciplinary actions, Use of Force, compliance, and conflict resolution.

*January 2016 – August 2017

Inpatient Chemical Dependency Counselor, KLEAN Treatment Center (Long Beach, WA.)

One of six full-time counselors at a CARF-Certified private fifty bed inpatient rehabilitation facility. Conducted group, family, and individual counseling, based primarily on Motivational Therapy and Cognitive Behavioral Therapy models. Knowledgeable as to ASAM PPCs and the DSM diagnosis criteria. Prepared all related intakes, assessments, notes, reports, treatment plans and discharge and transfer summaries. Worked as a peer coach to newer therapists and dealt with Insurance carriers and case evaluators in determining appropriate levels of care, allocation of financial resources and treatment plans. Trained and experienced in issues of PTSD, abuse / trauma, family of origin issues, adverse childhood events, etiology of addiction, self-care, introduction to 12-Step concepts / programs.

*February 2014 - June 2014 CDP-T

Northwest Resources, (Olympia, WA.)

As an intern and under licensed CDP supervision, do initial client intake, DSM / ASAM-LOC based assessments, Individual and group Counseling. Drafted treatment, discharge, relapse prevention and continuation of care plans. Performed UA testing and results review with clients. Responsible for program reporting and interacting with local Courts, Probation, and social service organizations.

*June 2005 – January 2014 (Olympia, WA.)

Retired

*October 1988 – June 2005

Law Office of Daniel Graf, P.S. (Olympia, WA.)

Manager and owner of a 6-person private law practice in Olympia, Washington with emphasis on Criminal Defense (Adult & juvenile), Personal Injury/Wrongful Death claims, family law and civil litigation. Responsible for preparation of and compliance with policies of Federal and state employment, EEO/EAP. Conduct interview, hiring, on-boarding, counseling, discipline and termination of employees. Conduct and / or direct pre-trial investigations, Discovery, interviews. Prepare pleadings, conduct and participate in negotiations, meditations, arbitrations and trial work (both jury and bench). Work with Probation, DOC, DSHS and numerous other state agencies both pre- and post-trial on client's behalf. Served as appointed GAL in numerous family law cases.

*June 1979 – May 1985

U.S. Army (various locations).

Rank at discharge: Captain. Branch: Military Intelligence

Attended: Rotary Wing Flight School, Expert Field Medical Course (Honor Graduate), Airborne, Air Assault, Ranger School (Korea), Plans & Operations Security Manager Course (Honor Graduate), Advanced Combat BLS.

EDUCATION

Santa Clara University Santa Clara, CA. BS

Seattle University School of Law Seattle, WA. JD

Olympic College Bremerton, WA. Counseling coursework (State licensure)

Lower Columbia College Longview, WA. Counseling coursework (State licensure)

Currently residing in Tigard, Oregon. Willing to re-locate.

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