Medical Assistant Customer Service

MARIE ANNE ELAINE I. SENO

***th West *th Street, Pittsburg, CA 94565

*********@*******.*** cell: 925-***-****

www.linkedin.com/in/marie-anne-elaine-seno-3a982375 Position: Medical Record /Quality Improvement Specialist Summary:

Authorized to work in the US for any employer, Active Military Service member spouse Completed the lecture and practical exercises for Clinical Medical Assistant and Administrative Medical Assistant education program. Skills include obtaining vital signs, height and weight, performing vision acuity test and urine collection. Exposed to surgical preparation process including instruments sterilization steps and some surgical procedures. Evaluates the adequacy of each completed authorization form for release of medical records; Accessing and release of medical records in a highly complex, multispecialty acute care hospital; Providing high levels of customer service to Veterans and other stakeholder in person, by phone, or other approved medium; Working in a busy and diverse office environment with requirements to multitask and prioritize duties effectively including appropriate elevation of issues. More than one year of creditable experience that indicates knowledge of medical terminology and general understanding of health records.

More than one year of total experience of clerical, office, customer service or administrative other work that indicates the ability to acquire the particular knowledge and skill necessary to perform the duties of the Medical Support Assistant. Worked under Department of Human and Health Services, Social Security Services and local clinics.

Understand healthcare system and terminologies, ability to provide full range of administrative duties as a lead; ability to collaborate, communicate and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with regulations. Speaks fluent Tagalog and Visayan, COVID-19 fully vaccinated (Pfizer), boosted and ready to work. Own reliable transportation and stable residence. Homeowner, steady and safe location for remote work requirement.

Born and raised in the Philippines, immigrated to the United States in early age. Completed University level education and have diversified portfolio from medical industry, customer service to federal employment. Loving and caring wife and mother, proud military spouse of a Soldier of the United States Army officer. Supported husband's service for more than 17 years and remain married for more than 19 years. Blessed with two young boys Michael (16) and Caelan (15).

Work Experience

MEDICAL ASSISTANT STUDENT June – September 2023

Kaiser Permanente - Antioch, CA 40 Hours per week

Arrange each day administrative activities such as medical record, patient check-in and out, and scheduling. Getting and inputting patient cause of visit, medical histories, vital signs, medical results, and all other related information for medical records with HIPPA and OSHA In place. Making the treatment room ready for clinical examinations and assisting clinical for taking care of patient. LEGAL ASSISTANT October 2019 to September 2020

Office of Medicare Hearing and Appeals - Seattle, WA 98101 206-***-**** 40 Hours per Week Gather legal information for clients, attorneys, and requesters, review credential/qualified documents under policy and regulation guidance. Conduct needed research in order to locate required documents. Safeguard personal privacy information and identification information. Communicate legal hearings processes, procedures and results to the need-to-know audiences. Conducted MARIE ANNE ELAINE I. SENO / *********@*******.*** / 925-***-**** research and preparations in the process of determining eligibility for services and appropriateness of cares. Provide administrative and legal assistance with Medicare appeals. Provide complete and legally sound records management. Utilize automated computer system to manage privileges provider database. Prepare various forms, technical and or general correspondence. Independently review all exhibits submitted by appellants, upload into digital libraries, review all documents and application files, draft correspondence under the guidance of the assigned attorney/judges and send to appellant.

Set up virtual or in person appointments between appellants and attorney/judge in order to obtain further details regarding appeals applications and exhibits. Record needed documents and information to support further processing of the appeals.

Familiar with legal terminologies, processes, and the importance to provide complete and accurate exhibits in order for attorney and judge to pass their judgement on the case. MEDICAL RECORD CLERK January 2019 to September 2019 Community Health Care- Hilltop Family Medical Clinic Hilltop Regional Health Center, 1202 Martin Luther King Jr. Way, Tacoma, WA 98405 253-***-**** 40 Hours per Week

Utilize Practice management under NextGen computer program to search, input, scan, categorize and sort patients' medical records. Worked directly with clinic assistant manager on daily basis to assist with medical record requests, answering phone calls from law firms, state departments and agencies, insurance companies regarding patients' medical claim/records requests. Assist health care providers, nurses with patients' medical history and preparing discharge files for in-patient care. Provide assistance to the Medical Assistant on daily basis for patient record search, request, correction, input and transfer.

Independently operating computer automations including scanner, printer and specific health care programs in order accomplish daily tasks. Processed over 15 medical records a day: scanning into the computer system, categorize based on the type of records, make corrections as needed and file record. Assist over 30 health care professionals in the clinic from basic medical record request to answering specific questions regarding patient's medical history.

Understands health care system operations of the clinic, the medical record process and procedures. Have legal knowledge on HIPAA violation, safeguarding patients' identification and health history. Have professional operational knowledge on NextGen software in order to process all medical records correctly. CONTACT REPRESENTATIVE October 2018 to January 2019 Social Security Administration - Seattle, WA 98174, 800-***-**** 40 Hours per Week Interviews beneficiaries, inquirers or their representatives to determine the nature of their problem or interest. Explains technical provisions, elicits relevant facts and resolves problems with payments or eligibility. Provides beneficiaries with information, advice or instructions about eligibility and benefits being paid under retirement, survivors, and disability and Medicare insurance programs, the Black Lung program and Supplemental Security Income. Also furnishes information to inquirers about work incentive provisions, compliance with the various beneficiary reporting requirements and submitting appropriate reports to continue, suspend or terminate monthly payments.

Completes SSI abbreviated applications, making determination of ineligibility to SSI benefits when reason for denial is clear. Considers all non-medical eligibility requirements including all possible exclusions to MARIE ANNE ELAINE I. SENO / *********@*******.*** / 925-***-**** income and resources before denying claims. Documents reason for denials and inputs systems record creating denial notices and protecting claimants' appeal rights. Identifies persons requiring representative payees in most post-entitlement situations.

Evaluates the qualifications of prospective candidates, assesses capability, selects the preferred payee, and at specified intervals, reassess the continuing suitability of current payees. Develops, documents and resolves Title XVI overpayments. Determines amount of excess payment and resolves overpayment by recovery, waiver and/or determination that the overpayment did not exist or is uncollectible. Documents SSI file and issues appropriate notices. Investigates case situations and reconciles discrepancies causing interruption in receipt of monthly benefits or Medicare payments; pursues to completion incidents of dissatisfaction with Medicare reimbursement rates or other practices which are remedial through administrative processes. Provides information and advice about specific retirement options and calculates estimated monthly benefits payable at various ages to enable individuals to make retirement decisions that will affect them the rest of their lives.

Initiates contacts with beneficiaries or others to obtain omitted reports and clarify inconsistent or incomplete reports. Investigates and resolves systems-identified discrepancies and questionable situations. Makes routine as well as complex systems inputs to correct or change records of entitlement and eligibility. REALOCATION READINESS SPECIALIST November 2015 to September 2016 Army Community Service (ACS) - Kaiserslautern, DE Kleber Kaserne, Bldg. 3210, Salingstraße 15, 67657 Kaiserslautern, Germany +49 611 143*******-** Hours per Week RELOCATION CONSULTANT: Provided Permanent Change of Station (PCS) relocation services to new military service members and their family members. Produced and provided Newcomer's packet. Assisted newcomers with household goods needs through lending closet items. Performed out processing check with departing service members.

LENDING CLOSET SPECIALIST: Maintained all inventory of lending closet items, maintained accountabilities of all items including dishes, household appliances, cell phones and GPS equipment. Replaced, maintained and inventoried all lend out household items. NEWCOMER'S BRIEF INSTRUCTOR: Conducted weekly Newcomer's Briefs to newly arrived service members. Provided introduction to the military community, overview of all ACS services, explained benefits of lending closet and provided Germany specific PCS topics. Conducted weekly Levy Briefs to departing service members, provided PCS check list, reviewed ACS PCS relocation service and provided vital financial liability information.

CUSTOMER SERICE: Provided general information about ACS services, class schedule, community activities and garrison service to all service members with Kaiserslautern Military Community. Assisted Relocation Readiness manager and other ACS staff on daily tasks. Key Accomplishment:

• Improved accountability of all items by created and utilized comprehensive check list.

• Increased customer satisfaction by providing detail in process check list, complete information packet about the community and assistance to new service members and their families.

• Improved newcomers' experience during permanent change of station transition period by providing useful information packets about the installation.

MEDICAL RECORD TECHNICIAN November 2014 to October 2015 MARIE ANNE ELAINE I. SENO / *********@*******.*** / 925-***-**** Ramstein Medical Clinic - Ramstein-Miesenbach, 66877, DE, Flugplatz Ramstein Geb 2114, 66877 Ramstein-Miesenbach, Germany, +49-637*-******

40 Hours per Week

MEDICAL RECORD TECHNICIAN: Properly filed, made request, duplicate, transfer and release patient records according to HIPPA and Medical Center policies. Verified patient identity and retrieved patient records, directed patients to department of cares. Have knowledge and experience on DD Forms, release of information requirements under HIPPA. Conducted electronic filing procedures on the Government computer. Understood military rank structures, Active Duty, Reserve and National Guard benefits. Assisted military service member and their family members for PCS (permanent change of station) move requirements (medical, dental, EFMP screening and records clearing). CUSTOMER SERVICE: Performed excellent customer service to all patients, directed patients to the correct department for their medical needs, coordinate with supervisors and co-workers to address unresolved issues. Answered questions and responded to inquiries over the phone, provide clear and concise information to the customer via telephone. Provided helpful information and pamphlets to patients according to their situations. Handled complaints and issues from patients at the front desk. Researched and made coordination for patients with their primary care manager in support of their medical needs (i.e. PCS, change of dependents, Active Duty Sponsorship issues).

Provided a clean, professional and orderly work environment. Representing the clinic's TOPA section while working at the clinic front desk. Had credential and access to AHLTA database, Tri-Care information, medical clinic record data base (background check required). Key Accomplishments:

• Increased personnel record security by ensuring all records are filed properly, zero file lost or misplaced during the work period.

• Improved customer satisfaction by provide outstanding customer service and clear information regarding the medical facility and its services.

• Supported section operations and medical facility operations on daily bases. Tasking include record movements, sorting and section relocations.

VOLUNTEER 2014 to 2015

RED CROSS - Schweinfurt, DE, Conn Barracks, Schweinfurt Germany Assisted Schweinfurt Elementary school nurse on daily medical examinations, emergency care procedures and care for elementary students for a period of 6 months. Provided safe and professional environment for the elementary school students when medical care was needed. Provided in class assistance to pre-school teachers on in class subject preparations, school material collection, grading and preparations.

PARALEGAL/LEGAL STUDENT 2010 to 2013

University of Maryland University Collage - Largo, MD 20774, 800-***-**** Conducted research using appropriate resources to identify relevant, current legal authority. Drafted documents that reflect critical thinking and legal reasoning to inform, evaluate, and advocate on legal issues. Applied an understanding of legal concepts and procedures to support the resolution of legal disputes efficiently and ethically.

Synthesized relevant information and completed a wide variety of forms and documents used to meet client objectives.

MARIE ANNE ELAINE I. SENO / *********@*******.*** / 925-***-**** Key Accomplishments:

• Completed all assigned research assignments with satisfactory review and grades

• Successfully prepared and assisted staff attorneys on real cases and court document requirement

• Obtained skills and knowledge of legal research, document preparation and litigation procedures CERTIFIED NURSE ASSISTANT 2001 to 2004

Tri-City Medical Center - Oceanside, CA 92056, 760-***-**** Experienced in providing general care to clients in assigned facilities and at their homes. Perform health care checkup for the client to ensure healthy life stage. Familiar with procedures to produce legitimate health reports to supervisors and keep track of client's health status. Follow specific directions provided by supervisors to perform health assistance to assigned clients. Assist registered nurses, physicians and doctors with various hospital procedures and health status checkups. Set up operation rooms and provide helps with hospital equipment set ups. Key Accomplishments:

• Improved patients' quality of life and care by providing personalized and specialized care to meet patients' specific needs.

• Ensured all personal records were safe kept, resulted zero HIPPA violation or personal record lost. Education

BACHELOR OF ARTS in LEGAL STUDIES

University of Maryland University College - Adelphi, MD 2010 to 2012 PARALEGAL CERTIFICATE University of Maryland University College - Adelphi, MD 2010 to 2012 NURSE ASSISTANT CERTIFICATE HOME HEALTH AID CERTIFICATE Palomar and Mira Costa Community College - Oceanside, CA 2000 to 2003 CLINICAL MEDICAL ASSISTANT CERTIFICATE

R.O.P. Clinical Medical Assistant - Pittsburg, CA Jan. 2023 - June 2023 BASIC LIFESAVING CERTIFICATION

Pittsburg Adult School - Pittsburg, CA Oct. 2022

ADMINISTRATIVE MEDICAL ASSISTANT CERTIFICATE

Pittsburg Adult School - Pittsburg, CA Aug. 2022 - Jan. 2023

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