Customer Service A Team

Abhivyakti Rawat

*** ******** ***, ***********, *** Brunswick • *******************@*****.***

Highly organized and results-driven Shift Manager with 4+ years of experience in the fast- paced environment of McDonalds. Proven track record of effectively managing a team to ensure smooth operations, excellent customer service, and increased pro tability. Skilled in creating schedules, monitoring inventory, and implementing ef cient processes. Strong leadership skills combined with a hands-on approach to problem-solving make me an asset to any team.

WORK EXPERIENCE

McDonald's • Oromocto, New Brunswick, Canada • July 2024 - Present Shift Manager

McDonalds • Surrey • July 2020 - June 2024

Shift Manager

Inspiring a team, instilling a sense of pride, and creating a culture that helps deliver the world's best and ensures compliance with established company and regulatory guidelines and procedures to provide high quality service and outstanding customer care.

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Provides leadership, support, and guidance to facility employees, as well as informal feedback on an ongoing basis and formal feedback in the annual performance evaluation process to identify and develop talent.

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Ensures efficient and economical performance in accordance with operating budgets and takes the appropriate actions to ensure the attainment of profit and year-end goals and objectives.

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Directs and oversees the business of the assigned facilities within a defined area through effective leadership and management of customer service, quality care, marketing, and responsible fiscal management.

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Implements, disseminates, and administers operations strategies and objectives to ensure the achievement of the division’s and company’s goals and objectives.

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• Manage the workflow and ensure that the team meets production requirements Managed the POS & CRM system and entered 50 orders per hour with zero errors. Helped train 10 new staff to use the technical system.

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Onboarded and delivered exceptional client service to 200 customers per shift during peak hours.

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Memorized over 50 different menu items and helped guide guests to their ideal dining experience.

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Operated drive-thru services including taking orders, handling payments, and delivering food in a prompt but friendly manner.

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SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Critical Thinking and Problem Solving, Time Managment, Customer Service, Emotional Intelligence, Computer Literacy, Attention to details

EDUCATION

Bachelor of Business Administration in Project Management Yorkville University • New Westminster, BC

Complete professional development in Project Management that teaches how to start, plan, and execute a project.

Diploma In Aviation Hospitality And Travel Management Airhostess Training Institute • Dehradun, Uttarakhand, India Professional training in the field of personality development, communication skills, grooming, aviation,hospitality, travel, and computerized reservation systems. LICENSE

First Aid Level 1

Food Safety Handler

Full Canadian Driver's License

LANGUAGE

Hindi

Punjabi

English

REFERENCES

Available Upon Request

Maintained clean dining areas, restrooms, and work stations by routinely sweeping, mopping, replenishing supplies and disposing of garbage and prepared raw food materials to cook over 30 world-famous menu items.

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Establish daily accountability for registers by ensuring each register is properly funded the correct amount of cash and close out each register to ensure all funds are accounted for.

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