Customer Service Data Entry

ZAIDA E. CISNEROS

**** * ***** **

Aurora, CO ***13

*****.********@*****.*** 720-***-****

Professional Development Specialist/Coaching Specialist

I am an accomplished Supervisor/Manager Customer Service Professional in Call Centers, Bank Atmospheres, Home Builders and Insurance Industries. Known for making a difference and building lifelong relationships and partnerships. Detail oriented, yet flexible with balancing requirements, expectations, and timeframes. Excellent customer advocate, customer retain, and customer de-escalation. Thrives in challenging, fast paced work environment. I have excellent communication skills, listening skills, answering customer questions correctly and promptly, and exellent typing skills. Bilingual. Ready and excited to work with Team or individual basis with minimal supervision.

Expertise includes:

•MS Word, Excel, Power Point, Outlook, Lotus Notes

•Computerized Mailing System

•Records Management

•High-Volume calls on Multi-Line phone systems

•10-Key by Touch

•Data Entry

•Dual Monitors/Multiple Applications

•Phone Management

•Leading Coaching Developing Agents

Professional Experience:

I trained all new technicians on all paperwork

I took incoming calls and did outbound calling

I answered all emails and resolved customers issues

I did weekly and monthly reports for upper management

I did all data entry for south of Denver for company

I organized meetings for new training

I kept well organized files on all techs and trades

DR Horton / Melody Homes services May 22, 2022 to April 3, 2024

Coordinator

Phones

Emails

Superintendents Trainer

Special Projects

Bonus Reports

Customer 1st contact

Resolve Warranty Issues

Translate

Resolve Tech IT Issues

Record Upkeep All Paperwork

Oakwood Homes/Shazam Home services May 17, 2021 to May 18, 2022

Uprooted Build 2 Rent Program

Only Coordinator

Phones

Emails

Scheduled Techs

Reports

All Aspects of Customer Service

Shazam Home Services

Coordinator

Phones

Emails

Scheduled Techs

Reports

All Aspects of Customer Service

Incline Management July 2019- Sep. 2019

Account Executive Assistant/HR Assistant/Recruitment

•Lobby Management

•Prepare for Interviews/1st, 2nd and 3rd Rounds

•Prepare Surveys and Offer Letters

•Print All pertaining Training Manuals

•Time Management/Senior Executives

•Greet New Hires

•Except UPS Shipments

•Recruit for Various Cities across Country

•Call and Confirm Recruits

•Update Director with Recruitment and Retention Reports Daily

•Complete Weekly Audit Reports

•Send out Background and Docs to all New Hires

•Verify W4 and I-9 docs filled out correctly

•Make sure All New Hires have completed all docs prior to going to Field

•Make sure all Trainers/Leaders are aware of their new Team Members

•Direct Deposits are done accurately

•Open and close Office

•Prepare everyone for Orientations Daily

DialAmerica/HomeServe 2017-2019

Professional Development Specialist

Coaching Specialist

•Managed multiple agents at one time

•Coached to follow procedures, compliances, sales, stats, policies, career paths

•Developed agents into super agents

•Conducted Skill Sessions

•Gave and produced presentations to develop my agents

•Produced Weekly Reports

•Welcomed customer over the phone with empathetic and courteous voice

•De-Escalated angry customers and achieved to retain their business

•Processed Enrollments to HomeServe

•Processed Money Transfers and Credit Card Payments

•Dependable and Loyal

State Farm Bank customer Service Representative 2011-2013

•All Bank Transactions

•Answered phones

•Processed Loan/Car Application

State Farm Claim Representative 2003-2011

•Answered phones

•Thanked customer for calling in and asked if they were Ok

•Promptly took the information on fire, accident, theft claims

•Gave the pertaining information and gave claim number

•After calming customer answered additional questions

El Paso Community College 2011-2016

Contact this candidate