Customer Service El Paso

SOFIA ISAIS

*** * ******** *** *** *** • El Paso, TX 79907 • Mobile 915-***-****• ***************@*****.*** CRIMINAL JUSTICE & LAW ENFORCEMENT

Bilingual ~ Spanish speaking individual with experience in customer service and volunteer to better help the local community. Hard working with the ability to work in a fast paced environment. Can handle high levels of stress, patient and works excellent in a team environment. Currently looking for a position in law enforcement which will enable the following key strengths & skills:

● Customer Service

● Highly Energetic

● Effective Communicator

● Detail Oriented

● Works Under Pressure

● Team Collaboration

● Critical Thinking

● Strategic Planning

● Tech Savvy

● Internet & Email

● Approaching Individuals

● Handling Disputes

Computer Skills: Microsoft Office Suite, Window, Internet Research and E-mail EDUCATION

VISTA COLLEGE • El Paso, TX Criminal Justice Associates of Applied Science Conferred: December 2019 Selected Courses:

●FundamentalsofCriminalLaw ●Courts&Criminal Procedures ●Corrections

●Ethics ●Victimology ●PoliceSystem&Practices

●CriminalBehavior ●CriminalInvestigations ●Psychology PROFESSIONAL CAREERS

Charlie Clark Infinity, El Paso tx

BDC Manager March 2024 - Present

● Lead generation: Develop and implement strategies to generate leads, such as optimizing digital marketing campaigns and monitoring website traffic.

● Training: Recruit, train, and onboard BDC representatives, and provide ongoing support to help them achieve goals

● Customer communication: Oversee and execute customer communications, including answering customer inquiries and calls

● Sales and service: Maintain sales and service forecasts, schedule appointments, and reschedule no-shows

● Reporting: Run daily, weekly, and monthly reports, and track results

● Business metrics: Collect and analyze business metrics

● Collaboration: Work with executive and department managers to develop strategies, and collaborate with marketing teams to align messaging

Holiday Inn,El paso tx

Assistant Manager/ Bartender Sep 2021- Dec 2023

● Hiring and onboarding new employees

● Scheduling staff shifts and assigning tasks

● Conducting performance evaluations and providing feedback

● Addressing employee concerns and disciplinary issues

● Leading team meetings and motivating staff

● Implementing training programs for new employees Teleperformance, El Paso Tx

customer service / call center Dec-2020 –June 2021

● Answer calls: Handle both inbound and outbound calls

● Listen to concerns: Evaluate customer problems and complaints

● Solve problems: Provide solutions to customer issues

● Provide information: Offer information about products and services

● Process orders: Take orders, process forms, and applications

● Ensure satisfaction: Keep customer satisfaction at the core of every decision and behavior

● Collaborate: Collaborate with cross-functional teams to improve customer service processes Delicias Del Mar, El Paso, TX Feb 2018 – Sep 2020

Bartender Server

● Provide excellent customer service;

● Provide balance report at end of day to Manager;

● Attend to customer’s orders and needs

● Served alcoholic beverages to patrons during high-volume shifts;

● Stock inventory as needed;

● Provide courteous, fair, and efficient checkout service. APC Homemakers Service, El Paso, TX May 2016 – Jan 2018 Health Provider

● Answer calls, send and receive correspondence;

● Maintain house clean and prepare meals for the client;

● Provide medication to client at required time;

● Assist and provide information on our services to clients. Ysleta High School, El Paso, TX Apr 2012 – May 2013 Personal Assistant

● Efficiently handled all calls, delivered messages and answered inquiries;

● Send and received correspondence;

● Maintained Grant information documents in order;

● Greeted new residents and visitors;

● Maintained files in order;

References Available Upon Request

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