Newport News High School
Resume:
NEWPORT NEWS, VA *****
*************@*****.***
BRIANNA ROANE
SKILLS
People-Oriented
Empathy skills
Exceptional time management skills
Problem solving
Natural leader
Patience
Adaptable
Quick learner
Customer expectations management
Negotiation/Resolving conflict
EXPERIENCE
Kingsmill Resort, Williamsburg Va — Banquet Server
JAN 2020 - SEP 2022
●Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
●Interact with customers to address their concerns, answer their questions and assist them with their needs.
●Presented food and beverages on buffet tables and drink stations to meet contract specifications and the level of event formality.
●Served appetizers, entrees, and refilled beverages for events with up to 200 guests.
●Service at a fine dining table
●Restocked the salad bar and buffet for lunch and dinner service.
●Directed guests to tables, took drink orders, and communicated with bartenders.
●Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness.
Chick-Fil-A, Newport News Va. — Team Member.
OCT 2022 - JAN 2024
●Front of house tasks.
●Working the cash register.
●Making drinks.
●Tending to guests.
Target, Newport News Va. — Team Member.
JAN 2024 - DEC 2024
• overnight stocking
EDUCATION
Penn Foster High School, Scranton PA — High school diploma
●Graduated with a 3.8 GPA
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