It Support Service Technician
Resume:
Timothy Fry
General IT Support / Service Technician & Courier
Lansing, Michigan
www.linkedin.com/in/timothy-fry
*******@*****.***
SUMMARY
A position with a growing company that rewards ability, talent, and experience. WORK EXPERIENCE
Onsite IT data-entry for State of Michigan
vTech Solution, Inc., Dimondale, MI
Sep 2022 - Dec 2023
Contracted to State of Michigan; Dept. of Technology, Management & Budget (DTMB). SMC Operations Bridge / Data Center in Dimondale, MI. Duties included maintaining the state's IT outages with creation and editing of the state’s trouble ticketing system for management examination and inspection. Requiring accurate up-to-minute updates and constant communications with on-site team and upper-managment. Service Technician/General IT Support
Fry Family Local Services, Lansing, MI
Sep 2018 - Jul 2024
Self-employed freelance work from home and remote areas. Personal computer and printer/plotter repair/maintenance, including software installation with upgrades; with an eye toward trouble-shooting and parts replacement. Some small networking (LAN) configuration duties too. Occasional one-on-one software training to individuals. Machine delivery and onsite installation/setup. Service Technician
SPI Innovations, Freeland, MI
Jan 2000 - Dec 2018
Contracted to Consumer's Energy of Michigan in Lansing office to service the Lansing, Howell, Owosso, Battle Creek, Kalamazoo, Bronson service centers, and warehouses. Warranty repairs on IBM, Dell Optiplex, Dell Latitude and Desktop, HP LaserJet printers, HP DeskJet plotters, IBM Desktops and ThinkPads, Some Ricoh Printer/Copier basic troubleshooting. Strong knowledge of Microsoft Windows 10, 8, 7, XP and '95. Also responsible for machine parts ordering, inventory management, client communication and twenty-four-hour service level agreement turnaround.
EDUCATION
Associate Degree in Computer Science
Davenport University, Lansing, Michigan
1991 - 1993
College coursework included:
Systems Analysis Accounting
Database Processing Business Applications Programming Introduction to Business Design I, II, III, GPA 3.31/4.00 Accreditations
A+ Certification, Dell Warranty Certification, IBM Warranty Certification, Hewlett Packard LaserJet Basics, ADDITIONAL INFORMATION
Possesses strong skills in communications, training, and problem-solving. Very creative, conscientious, organized, and detail oriented. Learn quickly and enjoy new challenges. Work well independently or in a team. Particularly effective in upgrading, troubleshooting, and even teaching end-users.
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