Customer Service Entry-Level

Kimberly Morgan

*** ******* ****** **.

Riverdale, GA 30274 (504)

***-****

**********@*****.***

Objective:

Results-driven professional with a passion for continuous learning and innovation. Skilled in using analytical thinking and creativity to solve problems and deliver impactful solutions in fast-paced environments. Adaptable and proactive, with a strong work ethic and excellent communication skills. Thrives under pressure, consistently achieving high-quality results quickly. Organized and motivated, eager to apply time management and organizational skills in diverse settings. Seeking entry-level opportunities to enhance skills while supporting company growth. Proven track record of meeting company needs through consistent and organized practices.

Skills:

I excel in customer service and policy enforcement, ensuring smooth operations and compliance in various environments. My expertise in sales and promotions, combined with strong inventory management and data analysis skills, allows me to optimize processes effectively. Proficient in cash handling and POS systems, I am reliable and adept at multitasking to resolve issues swiftly and efficiently. I am committed to maintaining high standards and consistently delivering results in all tasks I undertake.

Experience:

Shift Leader

GPS Hospitality / Burger King – New Orleans, LA

08/2021 - 07/2024

Managed inventory levels by monitoring stock, ordering supplies, and ensuring product quality. Analyzed sales data to identify trends and opportunities for improvement. Ensured compliance with sanitation standards in food areas. Reviewed and submitted timesheets for payroll processing. Handled customer inquiries and provided accurate information on menu items and promotions. Trained new employees on shift operations.

Verified cash drawer balances during opening and closing shifts. Resolved customer complaints promptly and professionally. Enforced safety guidelines to prevent accidents.

Supervised cleaning of dining areas and maintained a sanitary environment. Team Associate

Walmart Superstore – Harran, LA

06/2022 - 10/2023

Restocked supplies to maintain productivity and adequate inventory levels. Complied with safety protocols, company policies, and OSHA regulations. Recommended products based on customer needs and preferences. Maintained a safe and organized work area.

Modified shelves, products, and prices for new inventory. Medical Transportation Driver

Cloe Medical Transportation – New Orleans, LA

09/2018 - 02/2019

Coordinated with clients for scheduled pick-ups and confirmed trip details. Monitored road conditions to determine the best routes. Adhered to safety protocols and procedures.

Transported patients in wheelchairs using appropriate equipment. Utilized GPS for efficient routing.

Managed paperwork related to patient transportation. Bartender

Pat O'Brien’s – New Orleans, LA

09/2009 - 02/2018

Created specialty cocktails and followed complex recipes. Used proper pour methods to reduce waste and spills. Maintained bar appearance by cleaning and replenishing supplies. Recommended products and promotions to upsell orders. Greeted guests to provide a warm welcome and promote customer service. Used knowledge of beer, wine, and cocktails to make recommendations. Engaged guests with friendly conversation to encourage repeat business. Checked identification to comply with laws and prevent intoxication. Managed bar tabs and tracked revenue using POS systems. Set up and maintained stock levels.

Balanced efficiency with exceptional service in a high-volume environment. Monitored customer behavior to maintain a safe environment. Conducted regular stock checks to manage inventory. Operated cash registers and handled transactions efficiently. Memorized recipes for cocktails and learned new mixology trends. Created visually appealing drinks using bartending tools.

Education

John Macdonald High School New Orleans La.

References

Available upon request.

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