EDUCATION
College of the Ouachitas (Currently ASU Three Rivers)
Medical Office Management/Administration Certificate
SKILLS
Personal Skills: Problem solving, HIPPA policy, medical terminology, recordkeeping, critical thinking, interpersonal communications, professional demeanor, detail-oriented, solid organizational skills, professional writing, hard worker, loyal, honest.
Intermediate Computer Skills: Microsoft Office: Outlook, Word, Excel, PowerPoint, Teams, Publisher, Access; Adobe, Mac OS, Social Media Platforms
EXPERIENCE
Intake Coordinator Nov/2020-Aug/2021
Elite Home Health
Received and analyzed incoming referral and order calls while effectively communicating patient/referral information to appropriate teams.
Obtained demographic and clinical information from clients, physician’s offices, and other referral sources to compile referrals.
Verified new referring physician licenses on referrals taken in department.
Researched coverage/pay source for each referral and verifies commercial policies and HIQA (Health Information and Quality Authority).
Educated prospective patients, families, physicians, and hospitals regarding home health services available.
Medical Office Administrator May/2012 – Aug/2020
CHI St. Vincient
Provided administrative support to coworkers and the public, preserving an efficient office environment and exceptional patient care.
Maintained and updated patient’s accounts via obtaining, recording, scanning photo, personal and financial information in system.
Performed Data entry into complex patient billing system, recording and verifying, pre-authorizing and updating insurance, re-verify insurance upon notification of delivery.
Provided administrative and clerical support to others in the office to preserve an efficient office environment.
Followed all company and government polices and procedures including HIPPA (Health Insurance Portability Accountability Act)
Data Entry Clerk Oct/2005 – Jul/2006
Xerox (Manpower)
Inserted customer and account data by inputting text based and numerical information from source documents within time limits.
Compiled, verified accuracy, and sorted information according to priorities to prepare source data for computer entry.
Reviewed data for deficiencies or errors, corrected any incompatibilities if possible and checked output.
Researched and obtained further information for incomplete documents.
Applied data program techniques and procedures to maintain confidentiality of information.
Generated reports stored completed work in designated locations and performed backup operations.
REFERENCES AVAILABLE UPON REQUEST