Technical Support Computer Science

YASSER ELSAYED

Cell: 909-***-**** E-mail: **************@********.***

Personal Strengths: Results oriented Educator and Administrator with 25+ years’ experience in Managing Major Projects, in Education and Technology, along with Professional Training Lectures, and CRM Consulting.

Education: Completed Doctoral Course Work at Redlands University, 2017 MBA, Argosy University, 2013. I Received a B.S. in Computer Science & Education Technology at California State University San- Bernardino & UCI Certification in 1992. Volunteer IT Trainer for Westwood College of Technology and Computer Learning Center in 1998.

Experience:

International Student Assistant (2014 –Current)

Assisted International students with admissions and course work and lectures in their Masters and Doctoral studies within the Inland Empire

Marketing Consultant (2010-2014)

Amri inc., Managed all aspects of Sales and Marketing of three branches of the home improvement stores using HG-TV to public and property managements, along with Boosting sales through web and other media resources as well as utilizing my thesis to improve corporate culture, creating teamwork environment while focusing on creating value in Business Ethics for Sales Department and Client Retention Database.

HITC CONSULTING (2006-2009)

Insight and Peak Systems Incorporated,

Consulting and supervising (Contractor) PC Refresh Project and deployments Wells Fargo, JP Morgan Chase, Bank of America, Direct TV, Sweet Home Financial (Separate Projects)

Major Responsibilities:

Successfully consulted and lead the implementation and software migrations based on client’s needs. Working with the various corporate cultures and environments, while supervising a small team of IT professionals, to implement all details and providing excellent communication with clients. Used Image deployment tools in converting 1000’s of desktops.

INHOUSE LENDER.COM South Coast Metro, CA (12/2005-4/2006)

Management Consultant for Office Technology, (Contractor)

Major Responsibilities:

Successfully implemented a hotel ling concept for clients, which is an inter-office space sharing system. I also met with all employees to create an ease of access policy for special applications, and systems, which also included training sessions.

Experience (continued):

WEBMASTER 2000, Diamond Bar, CA (2/2001 -12/2005)

Management and Technical Lead, Web Consulting Support (Contactor)

Major Responsibilities:

Consulted and provided clients with websites and premium support as well as Managed and communicated with IT technicians to provide onsite Technical Support hotline. Created mail accounts for Internet users and documented all issues to resolve all migration issues so as to quickly and effectively begin implementation of Remedies for logged in tickets using Lan-desk.

WESTWOOD COLLEGE OF TECHNOLOGY, (1/2001 -12/2001)

Instructor and Educational Consulting Support (Contractor)

Major Responsibilities:

Set up curriculum for accredited college networking computer literacy classes. I lectured on computer certification courses, which included all Microsoft Office applications.

BROADCOM, Fashion Island, Newport Beach, CA (09/2000-11/2000)

Consulting Technical Support (Contractor)

Major Responsibilities:

Assisted in the implementation of the desktop Image for the Samueli Foundation, which is a non-profit organization led by the CEOs of Broadcom, Henry and Susan Samueli. I also implemented and tested for the software compatibility issues, and trained office staff on the use of LAN-Desk for tracking computer repair issues and ticket progress reports.

O’Melveney & Meyers LLP, LA, CA (11/1999 – 9/2000)

Training and Deployment Consulting Support (Contracted)

Major Responsibilities:

I started at the Law Firm the same month that Al Gore was hired by them, for technology training and consulting services. Prior to deployment of their 1500 workstation desktops, and after receiving training classes on Rational Team Test’s SQA web defect tracking and testing automation courses. Provided solutions to issues related to procedures and phases necessary for upgrades and all the necessary before and after training sessions.

Veteran’s Hospital, Loma Linda, CA (06/1997 –06/1998)

Management and Deployment Consulting Support (Contractor)

Major Responsibilities:

I consulted with Hospital Technology crew on managing their Y2K migrations and training employees after upgrades. Tested connection of toned lines and troubleshooting bay switches on over 3000 Desktops. I worked with many medical technology departments primarily X-Ray Machine Development.

Ernst and Young LLP, Riverside, CA (10/1996 – 06/1997)

Office Technology Manger

Major Responsibilities:

I was trained in Chicago on network security for one of these fortune 100 companies to work with and the top four CPA Firms in the world to Train, and Implement network policies and procedures for firm’s partner and clients along with technology utilization. I created all new hires voice-mail, e-mail and (Lotus Notes) accounts for the entire office which was over 100 employees. I Maintained People -Soft HR software program and performed daily backups and providing training and support for the firm’s employees, on all software applications. Setup the Firm’s asset recovery system while managing the technology budget for all purchases and platinum accounts. I assisted in creating and maximizing office space, while working closely with the Firm’s HR department Manager on every step of the hiring process. I interviewed, helped with the hiring process, and ordered laptops and arranged for new American Express credit accounts for new employees.

University of California Irvine, CA (01/1990 -10/1996)

Office of Admissions and Relations with Schools and Colleges

Program Coordinator / Training Instructor

Placed at the Sherman Indian School in Riverside under the Bureau of Indian Affairs

(Prevented the shutdown of last 3 Native American Boarding Schools left in California)

Major responsibilities:

I worked for the Admissions Office at UCI to reach students at risk and guide them to college through upward bound programs. Advised students on their career path, transferable units and their best choice in colleges. Trained the instructors on Technology use, and set up a computer in every classroom along with a tutoring program by hiring 19 University Students to cover all subjects. Helped grades go up, preventing the shutdown of this 120 year old school. Piloted the Adopt a school program by NASA placing a UNIX, Mac, NT and Novell Networks in the school. Implemented a Certificates awards program for students who completed the MS Office series helping create jobs for them.

References

Mark Amri (Owner and CEO of Amri Incorporated)

Amri Incorporated 951-***-****

Monica Ortiz (Program Director Title VII)

Ocean View School District 714-***-****

Dr. George Sayegh (University President College of Business)

*******@******.*** 866-***-****

Extension 0678

Barbara Albayati (UCI Grant Director) 949-***-****

Office of Admissions and Relations with Schools and Colleges

Dr. Keogee Thomas (Associate Program Director)

UCI Center for Educational Partnerships 949-***-****

Dr. Kim Burge (Dean of Instructional Technology)

Education Department at UCI 949-***-****

(Co-taught class with her and received CNN News Coverage which aired 11 times)

Hossein Sakr (Webmasters 2000 Managing Consultant)

Web Developer for City and County Planning 909-***-****

Dr. Linda Hendricks (University of California Riverside)

Department of Education (Graduate Students) 909-***-****

Scott Smith (Broadcom Corporation IT Manager)

Samueli Foundation for CEO of Broadcom 949-***-****

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