Customer Service A Team

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Curriculum Vitae of René Vice

** ******** ******, ********* ****, East London Cell: 067******* Email: ****.*****@*****.*** Education

• 1998: completed Matric at Framesby High School (Port Elizabeth) with an A-average

• 2003: completed 3-year National Diploma: Public Relations Management (Cum Laude) at PE Technikon

• 2004: received PE Technikon Rector’s Award in recognition of Academic Excellence in the field of Humanities Experience

April 2023 (current)

Front Receptionist

• General front reception queries and signing up new potential residents

• Communicating daily meal orders to all parties

• Ordering general stock and providing supplier order numbers

• Cashing and receipting of payments

• Assisting with fundraising events and appeal letters April 2019 - March 2020: Engel & Völkers

Intern Estate Agent

September 2009 – March 2019: South African National Blood Service (SANBS), East London Public Relations Practitioner

• Undertaking marketing tasks within the specific collections region to increase the public’s awareness, knowledge and understanding of blood donation

• Reaching specific audiences via events, talks, dissemination of information and education of donors and the public

• Evaluation and monitoring of blood drives to ensure there is a safe target market and sufficient donor base

• Sourcing additional ad-hoc and regular blood drives in the area to meet targets

• Recruiting and retaining donors for the area in consultation with the Head of Marketing

• Monitoring collections against targets and taking corrective action if required

• Management of recruitment via Tele-recruiters and Donor Recruiters

• Efficient communication of changes to and cancellation of blood drives to relevant parties

• Ensuring sufficient donors are scheduled to meet collections targets

• Implementing marketing and public relations activities in line with the marketing business plan

• Assisting with donor education when donor educator is unable to attend

• Building strong relationships with blood drive controllers through regular visits and attending to all queries

• Building strong relationships with local media and business partners

• Arranging local events and functions such as donor awards, media functions etc.

• Investigating and addressing relevant complaints in consultation with appropriate line manager

• Monitoring perceptions of the public and community towards SANBS and blood donation

• Ensuring that approved corporate branding is implemented

• Recruiting new branch donor committee members, arrange meetings and take minutes

• Facilitating training of donor committee members

• Monitoring marketing expenditure and taking action on actual expenditure variances against operational expenditure budget (management of own cost centre for branch)

• Giving input in preparation of operational and capital expenditure budgets 2

• Reconciliation of petty cash

• Monitoring and addressing staff performance on an ongoing basis through mentoring, coaching and conducting reviews according to agreed timeframes

• Identifying staff individual development and training needs

• Improving productivity by effectively dealing with grievances, conflict, incapacity and misconduct

• Monitoring and controlling staff timekeeping, absenteeism, leave, sick leave and overtime worked and taking appropriate corrective action where necessary

• Performing administrative duties required for the efficient running of the branch donor marketing department

• Submitting monthly reports to Head of Marketing

• Management of departmental SHEQ requirements, including attending Branch SHE meetings and HR Forums

• Letters of Appointment:

o General Supervision of Work

o Evacuation Leader for Site

o Stacking and Storage Supervisor

October 2007 – September 2009: St Bernard’s Hospice, East London Fundraising Officer

• Writing and submission of funding proposals and reports to local, national and international funders/donors

(attended National Lottery fund submission training)

• Organizing fundraising and public relations events (e.g. Bridal Fair and local Waste Management Conference, providing an external event function to the public in exchange for an organizational fee – due to my event organization experience)

• Networking and building positive relations with the public and possible new funders

• Writing, editing, creating and distributing monthly e-newsletters February – October 2007: Tri-Skye Corporate Communications, East London Account Executive / Events Co-ordinator

• Event Management (factory launch, Baby & Family Fair, Wine Fair, Bridal Fair and Institute of Waste Management Mini-Conference)

• Researching and writing text for brochures, news releases, proposals etc.

• Finalising costings and quotes for clients for functions and corporate gifts

• Liaising with media regarding event publicity

• Researching budgets for events

• Working with graphic designers and suppliers regarding the creation of advertising and promotional material June 2006 – February 2007: Eastern Cape Motors, East London New Vehicle Administration and PA to Dealer Principal

• Invoicing and administration of newly sold vehicles

• Doing administration for Used Vehicle and Parts Manager when required

• Assisting the Dealer Principal, e.g. radio and newspaper advertising, special marketing projects, searching media for issues of interest, investigating possible future projects etc. August 2005 – June 2006: Amatola Water, East London Public Relations Assistant

• Researching and writing articles for internal newsletter

• Researching information for corporate brochures

• Assisting in organization of all events

• Conducting school tours at water treatment works

• Planning and research regarding PR Programmes and Budget

• Dealing with the media

3

• Monitoring local media

February 2005 – August 2005: Pennypinchers, East London Receptionist

• Answering switchboard

• Dealing with walk-in customer queries

• Filing and general administration

• Ordering stationery and general items

November 2003 – January 2005: South African National Blood Service, East London Planning and Public Relations Officer

• Planning schedule and booking all blood donation clinics on SAP

• Liaising with external contacts regarding the organization and set-up of clinics

• Finding new blood donation clinic venues and investigating their viability

• Assisting with all public relations and marketing campaigns and duties

• Participating in national meetings as part of the Marketing and Advertising Task Team

• Communicating changes to blood drives to all staff

• Capturing statistics in Excel for Branch Manager December 2002 – November 2003: South African National Blood Service, Port Elizabeth Public Relations Assistant (experiential training as part of Diploma)

• Promoting blood donation clinics via public speaking and direct recruitment

• Co-ordinating events

• Writing, printing and distribution of internal newsletters

• During my experiential training, I relieved the Public Relations Practitioner at the East London Branch of the SANBS during her maternity leave (June – August 2003). My duties included:

• Liaising with the media

• Writing, editing and distribution of monthly internal newsletter

• Organising campaigns and events

• Attending meetings with Head of Collections to ensure smooth running of blood donation clinics and to report back on projects

Skills: Confident speaker (large and small groups) Fluent in both Afrikaans and English

Computer literate (Windows Office, SAP, Business Intelligence, Meditech) Working independently and in groups

Leadership / Management skills

Problem solving

Organising skills

Attention to detail

Decision making

Customer service orientated

Persuasive and motivating

Training received: Emergency Evacuation Leader (Action Training) Initiating Disciplinary Hearing (LabourNet)

Successful Selling for Business Programme (The Learning Revolution) Supervisory Development Programme

Job Safety Analysis and Safe Operating Procedures Course (Flexible Learning Solutions) Hazard Identification and Risk Assessment Course (Flexible Learning Solutions) Incident Investigation Course (Flexible Learning Solutions)

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