Customer Service Information Technology

ROBENSON NATHAN RICHARDSON

Jonesboro, GA 347-***-**** **************@*****.***

IT Graduate with 5+ years of experience in customer service and product accountability. Combining technical education, technical skills, and customer service experience to assist the end user with diagnosing and resolving technical problems.

EDUCATION

Technical Diploma Information Technology Security & Administration MyComputerCareer 2023

-Pathways Badges: Commitment, Network, Success, Skills, Career

A+ Certification CompTIA IN-PROGRESS

SKILLS

Hardware Software Networking Quality Assurance Attention-to-Detail Information Technology (POS) Point of Sales Printers Scanners PC Repair Microsoft Office Word Excel PowerPoint Phone Etiquette

WORK HISTORY

Delta Airlines Jonesboro, GA June 2023 - Present

Shuttle Driver

Ensure safe and comfortable transportation for Delta's employees between parking lots and airport terminals, strictly adhering to traffic laws and safety standards.

Conduct pick-up & drop-offs, adhering to a strict schedule to ensure Delta employees reach their terminals promptly.

Greet passengers warmly, respond to inquiries, and assist with luggage, ensuring a high level of customer satisfaction.

FedEx Jonesboro, GA January 2021 – December 2021

Delivery Driver

Maintained & operated large delivery vehicles providing daily cleanings and mechanical maintenance.

Sorted & organized packages for easier access during delivery routes to optimize time.

Loaded & unloaded packages from delivery vehicles reviewing shipping labels for correct addresses and recipients.

Communicated with customers creating engaging conversations while obtaining required signatures.

Amazon Jonesboro, GA January 2017 – December 2020

Delivery Driver

Planned out delivery routes based on weather & traffic reports to ensure 100% on-time deliveries.

Reviewed shipping labels organizing parcels according to drop off locations.

Scanned packages in and out to track delivery times, locations, and delivery completion

World Distribution Center Jonesboro, GA January 2013 – December 2017

Loss Prevention Supervisor

Operated computer systems to review camera footage looking for any signs of misconduct or theft.

Scheduled employees for varying shifts ensuring proper 24/HR coverage to reduce product loss.

Trained personnel in observation, reporting, and systems operation.

Conducted periodic patrols to check doors, products, and watch out for any suspicious activity.

Documented all suspicious activities, patrols, and daily activities and received reports from security staff to keep records in case of court proceedings or new security implementations.

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