Customer Service Direct Support

NM Nimo Mohamed

Saint Paul, MN ***** 651-***-****

**************@*****.*** Bold Profile

PROFESSIONAL

SUMMARY

Experienced customer service professional with a solid seven-year track record in the industry. Recognized for exceptional work ethic and delivering phenomenal customer service.

SKILLS Team Leadership

Customer service

Effective Time Management

Flexibility in Changing Environments

Quick Learner

Exceeding Expectations

Client Relations

WORK HISTORY DIRECT SUPPORT PROFESSIONAL 06/2024 to CURRENT Primary Living inc

Provides direct care to those with intellectual and developmental disabilities

•

• Fosters positive relationships between caretakers and individuals served

• Ensures client safety and maintains a safe environment

• Reminds and assists clients with self administration of medications

• Encourages self help activities

Reports changes in client's condition or family situation to administrators and supervisors

•

Accompanies clients to scheduled appointments and transports clients or running errands for client

•

HOSTESS/SERVER 10/2021 to 06/2024

The Cheesecake Factory Edina, MN

Ensured our tables are clean and tidy when guests arrive, presenting menus and serving food and beverages

•

• Maintained a polite and friendly attitude & being quick with my feet Answered questions & made recommendations for complementary products

•

• Collaborated with servers, bar, managers and kitchen staff

• Dealt guest with complaints with a positive attitude Let guests know of wait times and contacted them as a table becomes available

•

Booked reservations over the phone, online platforms, or in person for guests

•

• Maintained a clean, tidy, and welcomed front of house experience

• Seated guests at designated tables

OVERNIGHT CASHIER/CUSTOMER SERVICE 02/2020 to 10/2021 REPRESENTATIVE/ CSM

Cub Foods Minneapolis, MN

• Handled cash and credit transactions

• Conducted cash drops and changes.

• Conducted training sessions for new hires.

• Executed tasks according to specified standards.

• Made sure registers were put away at the end of the shift

• Provided the best experience for our online shopping customers

• Ensured quality selection of product

Prepared orders for delivery by ringing up and bagging orders in an efficient and effective manner

•

Ensured customers received exceptional treatment by showing care, concern, and patience consistently.

•

• Worked overnights as cashier and customer service representative

• Provided support to the grocery department as necessary. FOODS CASHIER/TEAM LEAD /RETAIL ASSOCIATE 11/2019 to 01/2020 Mall of America Minneapolis, MN

• Maintained focus on guest service while following health code regulations

• Provided fast, friendly, and accurate service

• Engage and interact positively with guests, both verbally and nonverbally Answered general guest questions or direct guests to resources for answers

•

Informed guest about product options and utilize suggestive selling techniques to increase sales

•

• Ability to multitask and be a team player at work environment

• Handled customer inquiries effectively.

• Resolved guest complaints efficiently.

• Handled cash and credit transactions

• Maintained knowledge of current sales, promotions and discounts Utilized suggestive selling techniques upsell items to raise the average dollar per transaction and increase sales

•

EDUCATION GED Pilot 06/2022

South High School, Minneapolis, MN

Contact this candidate