Customer Service Representative
Resume:
D
Dawn
Drakopulos-
Venable
dawn.drakopulos
@gmail.com
Los Angeles, CA
91331
WWW: Bold Profile
SUMMARY
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
SKILLS
Course Planning
Training Methods
Training Oversight
Leadership training
New Employee Training
Coaching and Mentoring
Classroom Instruction
EXPERIENCE
Training Director/Implementation Specialist
Glendale, CA
Fresh Aire Duct Cleaning/ Mar 2021 to Current
Developed and implemented training programs to ensure employees had the necessary skills to perform their job duties. Conducted regular assessments of existing training programs to identify areas for improvement and development opportunities. Provided feedback and guidance on employee performance to supervisors and managers.
Created, edited, and updated course materials for all training sessions.
Collaborated with human resources personnel to develop strategies for enhancing employee learning experiences.
Maintained a database of all employees' training records including certifications and qualifications.
Prepared reports on the progress of each individual program or project within the scope of the Training Director role. Coordinated with managers to identify skill or knowledge gaps and implement training needs.
Approved new training techniques and suggested enhancements to optimize existing training programs.
Mentored team members to succeed and advance within department and company.
Customer Service Representative
La Palma, California
ADP/ Dec 1998 to Dec 2021
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Developed strong relationships with customers by providing personalized assistance and support.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Asked probing questions to determine service needs and accurately input information into electronic systems.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly. Customer Service Representative
Anaheim, California
Disneyland Park/ Sep 2018 to Mar 2020
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Developed strong relationships with customers by providing personalized assistance and support.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Provided excellent customer service to resolve customer complaints in a timely manner.
Emergency Dispatcher/Trainer
Irvine, California
King Central/ Oct 2001 to Jul 2018
Received and evaluated emergency calls from the public; determined the nature of the call and provided necessary instructions.
Coordinated resources between responding agencies during multi- agency incidents.
Assisted callers by providing pre-arrival instructions until help arrived at scene.
Ensured that all dispatch requests were handled promptly and efficiently.
Prioritized calls based on severity level in order to ensure that those requiring immediate attention were addressed first. Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations. Took caller information, read associated computer information and documented vital details in call tracking and assignment system. Dispatched police officers and emergency personnel to calls for service.
Customer Service Representative/Alarm Dispatcher
Anaheim, California
King Central/ Sep 1992 to Oct 1998
Maintained confidentiality of sensitive information entered into the system.
Reviewed existing information for accuracy and made necessary corrections.
Performed data entry from paper documents, emails, and other sources into computer systems.
Operated various office equipment such as scanners, printers. when required.
Provided support to management staff in regards to data entry processes.
Provided technical guidance to field personnel as needed in order to resolve issues quickly and safely.
Updated databases frequently with new information regarding changes in personnel, equipment or procedures.
EDUCATION AND TRAINING
Early Childhood Education
Fullerton College
Fullerton, CA
Liberal Arts And General Studies
Cypress College
Cypress, CA
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