It Support Entry-Level

David Rotchford

New York, NY 917-***-**** ****************@*****.***

Objective

Seeking an entry-level IT position to leverage my education in cybersecurity and technical skills to contribute to organizational success.

Education

● Mercy University, Dobbs Ferry, NY

Bachelor of Science in Cybersecurity, Magna Cum Laude – 2024

● Westchester Community College, Valhalla, NY

Associate of Applied Science in Paramedic Studies – 2020

● Google IT Support Professional Certificate – 2019 (Coursera) Freelance IT Assistance -

2017- Present

● Provided IT services to friends, neighbors and clients by listening attentively to their requests, and assessing their needs.

● Troubleshoot and walk clients through a step by step problem solving process.

● Help users configure and install hardware and software such as smart home devices, IoT devices and file management.

Food Delivery Driver – DoorDash, Grubhub, Uber Eats 2019 – 2023

● Delivered orders with efficiency and high customer satisfaction

● Managing logistics and customer relations.

Pharmacy Attendant – Emerald Pharmacy, Bronx, NY

2016 – 2019

● Assisted customers with purchases

● Managed inventory, and handled store operations

● Enhancing customer service experiences.

Technical Skills

● Cybersecurity

● IT support & troubleshooting

● Network security

● Proficient in Google Suite, Microsoft Office

● Analytical & problem-solving skills

Certifications

● Google IT Support Professional Certificate, 2019

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