Project Management User Experience
Resume:
****.******@*****.*** 919-***-**** *
jane e kasper
resumé
****.******@*****.***
Strategic use of learning
Expert: on-boarding, continuing
education, as well as authoring, and
graphics software platforms
Leadership roles, global commercial
sales education, change
management, product
development, creative direction,
and project management
Researcher and collaborator on
educational materials, technical
writing, and graphic design
UX design expertise for the learner
experience
Compliance and Quality Systems
owner
Deep expertise and experience in
working within the medical and
medical device regulatory
environment
Publication and vendor
management
I have taken the liberty to include a brief cover letter within my resume. I am an expert in learning and development, training, technical writing, graphic and creative direction, and leadership development. I love helping others learn and am deeply tied to the employee experience and the user experience in all learning opportunities in the workplace! I encourage you to look at the experience and expertise that I can bring to your team. I look forward to the possibility of speaking with you about your position. Please note: While I am currently living in St Paul MN – I am moving to Green Bay WI. My approach to learning and development is ‘designing to outcome’ with focused, can-do, innovative, and creative care for the user experience in learning design and implementation. To identify the outcomes, gaps, and capabilities needed I collaborate and leverage the subject matter experts, sales leadership expertise, sales support, and operations teams to define the strategic sales enablement learning blueprint. I have led sales enablement teams across a variety of enterprise sales teams in pharma, medical devices, complex commercial technical enterprise sales, as well as new product launches. Continuing education and access to SMEs and sales leadership are two of the key red threads to gaining and keeping momentum across a fiscal year. My role is to provide leadership, project management, adult learning, and continuous improvement in an end-to-end discovery from the first concept and design meeting through the implementation and measurement process.
Project, change, and resource management for global initiatives
Discovery and assessment to identify the needs and outcomes for the learners
Process: provide a clear structure for design, development, and implementation
Leaders and learning: embed learning into the leadership function in sales
Implementation and measurement: develop custom programs (utilizing an effective range of learning modalities and methods)
Provide a clear road map of the leadership development learning opportunities mapped against the sales cycles, process, and team development structures of the organization. Methods and modality: I have deep expertise in both global leadership development and global sales enablement programs.
Just-in-time and OnDemand programs and content
Customized coaching (behavioral and sales)
Playbooks and job aids
Virtual and face-to-face classroom programs
Sales role-based career path mapping
Sales-based learning huddles
Simulations (leadership, behavioral, and metaphoric) Change Management and Communications
Organize and implement change management activities, outcomes, and deliverables
Identify and manage KPIs
Develop a change management communications strategy
Look to a multifaceted approach to change with key stakeholders
Develop communications including training strategies for aligning business functions involved
Work with the larger organization to identify barriers and enabler of the change How long have I been engaged in this work? Over 10 years. I have deep expertise in change, resource, product, and project management, learning methods, creative direction, event planning and logistics and communication modalities. I am an expert in onboarding, technical learning labs; on-the-job and just-in- time learning embedded within the day-to-day work environment, as well as web-enabled and face-to- face facilitated learning.
****.******@*****.*** 919-***-**** 2
jane e kasper
resumé
Education
Bachelor’s Degrees
University of Wisconsin
BS Communications
BS Music Composition
Member: Masquers
President: Alpha Psi Omega
Research abroad: Vicenza, Italy
Master’s Degree Duke University
Current Work 2020-cur
Abbott Laboratories – Electrophysiology Tech Center Operations A results-driven professional with deep expertise in change management technical writing, technical training, change management, team development, and creative direction I have designed and developed playbooks, manuals, and on-boarding for both new and experienced hires. Developed inaugural technical training manuals, playbooks, and the Tech Center new hire Pulse Program reducing time to first ‘new build’ excellence for the Electrophysiology Tech Center Operations.
Collaborated on cross-functional divisional projects. Together, transforming the complexity of the core Quality and Manufacturing Engineers’ technical concepts into comprehensive, digestible learning materials, guides, and coaching materials for manufacturing supervisors and their direct reports.
Collaborated with Quality Engineering Technicians to develop standard work to provide a concise and comprehensive job aid for Operations personnel. Prior Work Experience
Working with the people, systems, and processes I have implemented embedded adult learning practices into change management implementation, writing, processes, design, sales enablement, and learning implementation projects.
Global Sales Enablement Process and Curriculum
Conde Nast 2020-2021
Provided thought leadership, learning strategy, and facilitation of the learning design process for sales enablement in tandem with the rapid design of a sales methodology for their experienced sales force. Collaborated with the global operations’ senior leaders, and the commercial learning and development groups.
The project aligned the tactical elements of the sales operations function with the behavioral and interpersonal skills of the sales force.
The project resulted in a robust collection of playbooks, manuals, and technical job aids Product Owner and Development Lead
Metropolitan Airport Commission (MAC) MSP Airport - 2019-2020
Designed, developed, and delivered 300+ sessions for senior leadership and commissioners change management program
Cascaded the program in small group sessions with functional leadership teams including the airport police force, firefighters, and their knowledge workers.
Analyzed and effectively strategized the business unit goals, schedules, budgets, resources, team coordination, and deadlines
Sales Enablement and Product Owner
RevJen - 2017-2019
Worked in collaboration leveraging global non-profit subject matter experts in organizational strategy, revenue and business acumen, resource allocation, and organizational culture. Created the first-of-its-kind curriculum for defining and executing a robust revenue strategy within national and global non-profit executive teams
Researched, designed, and developed the learning strategy and materials on the topics of strategy, revenue models, resource allocation, and organizational culture
Built and deployed a regional delivery model: recruited, onboarded, coached, and implemented the train-the-trainer program bringing regional delivery teams to full certification on the workshop content and facilitation approach
Director, Global Sales Enablement Strategy and Design Medidata
2014-2017
Aligned with marketing roadmaps and development to build technical product training
A snapshot of projects and event-based learning: ****.******@*****.*** 919-***-**** 3
jane e kasper
resumé
Commercial Kick-off Event and Program (CKO) – general sessions and blueprint for learning strategy. Provided thought leadership learning framework and storyline development for the sale executive’s delivery of the corporate sales strategy and execution in collaboration with our sales executive leadership team. The design of CKO incorporated various methods and mediums to covey messaging including: all marketing collateral, signage, communications, multimedia, on-screen graphic design, and learning methods. The materials are used for reinforcement of behavioral expectations and communications within the executive team and provided the blueprint for the learning agenda for the year.
Commercial Sales On-boarding Program. Created a curriculum strategy and deployment plan for the Sales organization; research, design, and deployment of their on-boarding program. This program was a shift in learning from a ‘tell’ to a ‘hands-on’ workshop enabling their sellers to practice the critical skills needed.
Sales Methodology Global Roll-out. Worked in collaboration with a vendor/partner to tailor their materials to our organization, providing relevant examples and clarity to applying the vendor’s materials to our unique sales environment. This program was localized and delivered in the Americas, EMEA, APAC and APEJ.
Risk-based Monitoring Training. Worked in collaboration with the Principal in Consulting Services and the Senior Director of Business Analytics to create four virtual instructor-led sessions and a face-to-face hands-on workshop for Risk-based Monitoring. Consulting services included: design, consulting, delivery, facilitation coaching, and materials development.
Continuous learning program. Developed an end-to-end design process utilizing globally matrixed teams. The continuous learning architecture provides learning regionally integrating the global needs. The individual programs are localized for the Americas, EMEA, and APAC.
Participants include sales, value, operations, product, and marketing teams. Independent Learning Strategy and Design Consultant Pentair
January 2013 – December 2014
Lean curriculum. Design and development of a lean curriculum to serve the organization. Managed, authored, designed, and developed the lean enterprise foundational curriculum. Deployed to the full organization via their e-learning platform.
Performance management for individual contributors and their managers. Designed, authored, and developed e-learning modules for both individual contributors and their managers. Led the HR and organizational development SMEs to create an overview of a performance management series including a module for individuals as well as one for managers. Managed e-learning designers to execute the distribution of job aides and el-earning modules.
Managing at Pentair (MAP). Managed the design, development, and vetting of the leadership development course for senior managers. Resource management included internal resource management, vendor management, design facilitation, review session, and preparation for train the trainer sessions. The new design included a corporate communications plan, development, and design to educate key stakeholders. Participants and executive sponsorship have found the program to be successful in its new form, giving the participants hands-on relevant experience in building their skills in the classroom versus listening to lectures.
Learning management system (LMS) integration. Developed an end-to-end design to integrate the legacy training programs and parent company training programs into one system. Managed the design of communications, and co-facilitated training for senior human resources business partners (HRBPS) in managing the system. Organized the library of existing eLearning materials and provided design and development for the LMS senior technology lead in the deployment of training sessions for internal stakeholders.
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