Front Office Customer Service

CURRICULUM VITAE

PERSONAL DETAILS

Name : Daniel Waweru Ndirangu

Nationality : Kenyan

Gender : Male

Marital status : Single

Religion : Christian

Height : 5’6ft

Weight : 80 kgs

Tel : +248-***-****

+254-***-***-***

Pass port no : AK0518483 Date

Date of Issue : 05th SEPT 2019

Expiry Date : 04th SEPT 2029

Languages : English, French

Email : *******@*****.***

CAREER OBJECTIVES

I am well trained professional who aspires to become in

charge of an organization that Values Professionalism. In order

to achieve this, I will exercise the skills that I have acquired and

put in hard work, commitment and sound personal values.

PERSONAL PERCEPTION

• Good team player

• Self motivated and determined to succeed Excellent interpersonal skills

• Excellent oral and written communication skills

EDUCATIONAL BACKGROUND

2011 –2013 :PRESBYTERIAN UNIVERSITY OF EAST AFRICA

Diploma in Hotel and tourism Management

Units Covered

● Restaurant and bar department

● Kitchen department

● Stores and accounts department

● Housekeeping department

● Computer applications

● Front office department

● French

1 P a g e

2003 – 2006 :HACK CENTRE

Certificate in HIV/AIDS awareness, Drug abuse and income

generating project

1998 – 2001 :Kikuyu Day High School

Kenya Certificate of Secondary Education

1988 – 1997 :Mai-a-ihii Primary School

Kenya Certificate

WORKING EXPERIENCE.

Apr 2022– To May 2024 : Laila Resort Marriott Seychelles Islands.

Position : Captain Waiter.

Duties & Responsibilities

• Managing a team of waiters

• Greeting customers

• Taking orders

• Ensuring food and drinks are served promptly

• Overseeing the set-up and clean-up of dining areas

• Ensuring tables are properly set

• Communicating with the kitchen staff to ensure food quality and

accuracy

• Providing customer service

May 2020 to 10th March 2022 : Kempinski Juimeirah Dubai Hotel.

. Italian/ Spanish cuisine

Position : Waiter.

Duties & Responsibilities

• Greet, welcome guests

• Present and explain menu

• Serve beverages and take food order.

• Serve food order accurately and professional.

• Assist junior staffs on training and operation.

• Bill guest accurately.

• Close checks and cashier report to finance accurately.

2 P a g e

2016 – March 2020 : Four Seasons Hotel Doha Qatar Nobu

Japanese restaurant

Position : Food Service waiter

Duties & Responsibilities

• Provide excellent customer services.

• Greet customers and present menus.

• Make suggestions based on their preferences.

• Take and serve food/drinks orders.

• Up-sell when appropriate.

• Arrange table settings.

• Keep tables clean and tidy at all times.

• Deliver checks and collect payments

2014 – 2016 : American restaurant, Caramel restaurant Nairobi.

Position : Bartender.

Duties & Responsibilities

• Mixing, garnishing and serving alcoholic and non-alcoholic drinks

according to company specifications.

• Helping guests choose menu items or guiding them through drink options.

• Taking orders and making guests feel taken care of during their time at

the restaurant or event.

3 P a g e

HOBBIES

• Reading novels. Nature walk.

• Socializing. Swimming.

• Conserving environment.

REFEREES

1. Mr. Macharia

H.O.D of Hotel and tourism department

Tel: +254-***-***-***

2. James

Manager

Tel: +974-**-***-***

3. Ruth Wanjiku

Assistant coordinator

HIV/CAPTURERS OF KENYA

Tel: +254-***-***-***

P.O Box 15236 – 00509

Nairobi

4 P a g e

Contact this candidate