Front Office Manager

Front Office Manager / Operation Manager

Decision-

making and

responsibili

ty,Public

Relations

Hotel

Developmen

t,Property

Maintenanc

e

Pre-

Opening,Gue

st

Satisfaction

Excellent

customer

service and

customer

handling

experience

Shahab Ahmed Khan

Position: Front Office Manager

Dubai – United Arab Emirates

+971-**-**-**-***

+

*************@*****.***

I worked as front office Manager Legacy Hotel, where for the last eleven years I have been responsible for being the first point of contact for all guests visiting the hotel.

Also fully competent in HR, Sales, Revenue, Hotel Operations, dealing with guests queries, checking guests in and out, operating the telephone switchboard, Tourism Dirham system ( DTCM ), Extranet (Updating Hotel Room Rates ) & allocating guest bedrooms on the hotel booking system ( PMS ).

Having superb customer service skills and fully capable of greeting all guests in a professional, friendly and courteous manner and having extensive knowledge of a hotel’s facilities and services.

CORE COMPETENCIES

WORK EXPERIENCE

SKILLS & STRENGTHS

• Verifies that accurate room

status information is

maintained and properly

communicated.

• Resolves guest problems

quickly, efficiently, and

courteously.

• Updates group information.

Maintains, monitors, and

prepares group

requirements. Relays

information to appropriate

personnel.

• Reviews and completes

credit limit report.

• Works within the allocated

budget for the front office.

• Enforces all cash-handling,

check-cashing, and credit

policies.

• Conducts regularly

scheduled meetings of front

office personnel.

• Monitor high balance guest

and take appropriate action.

• Ensure implementation of all

hotel policies and house

rules.

Aavri Hotel LLC, Dubai, UAE / Nov 2023 Till Present Front Office Manager / Operation Manager / Revenue Manager Aravi Hotel LLC Dubai / May 2022 Till Nov 2023

Front Office Manager / Operation Manager

Legacy Hotel Apartment Dubai. UAE May 2008 – Oct 2019 Front Office Manager /Operation Manager

Holiday Inn Down Town Hotel Dubai. UAE May 2007 –May 2008 Assistant Front Office Manager

Holiday Inn Down Town Hotel Dubai. UAE June 2005 –June 2007 Front Office In-Charge / Front Office Supervisor /Duty Manager Holiday Inn Down Town Hotel Dubai. UAE Feb 2002 –June 2005 Night Auditor / Night Supervisor/Night Manager

Holiday Inn Down Town Hotel Dubai. UAE Mar 1999 –Feb 2002 Receiving Clerk

Holiday Inn Resort Sharjah UAE Dec 1996 –March 1999 Accounts Clerk

EDUCATION

25 Year experience in UAE

Grace institute of Technology karachi Pakistan - 18th Nov 1993 Three month Air ticketing course

Grace institute of Technology karachi Pakistan - 19th Oct 1995 Six month Air ticketing course

SSC Passed - Karachi Pakistan -11th May 1991

DOMAIN DOMA

6

Finance Manag emen t, Commercial Ope rations, Au diting/MIS, Su pervision & Con trol, Accounting Ope ratio ns, Fun d Mana gemen t, S tatu tory Co mpliances, Fina ncial Con trol, Financial Planning, Bu dgeting/ Cost Cut ting, Planning and Forecasti ng, Training & Development, Finance & Accounts, Bud geting & Forecasti ng, P&L Analysis, Bala nce sheet Analysis, IFRS, Fu nd B ased Accounting Receivable/Payable, S tatu tory Compliance, Fina ncial rep orts, Co mmercial Manage ment, St rate gic Planning, Audit M anage ment, Internal Au diting, Exte rnal Auditi ng, Audit Facilitation, Receivable, pa yable mana gemen t, team manage ment, commercial forecasting

• Managing and training the concierge, night auditor and team of receptionists

• Dealing with Public sectors representatives.

• Ensuring the front desk provides a professional and friendly service for customers.

• Dealing with customers, including handling complaints when they come to the desk.

• Troubleshooting emergencies.

• Scheduling your staff rota.

• Tourism Dirham System ( DTCM )

• Extranet ( Update Room Rates )

• Supervises workload during shifts.

• Evaluates the job performance if each front office employee.

• Maintains working relationships and communicates with all departments.

• Maintains master key control.

• Responds to guest needs and resolves related problems &maintaining record for management.

• Supervises and directs Reception personnel.

• Supports and assists Front Office personnel and all departments at peak periods.

• Ensures VIPs and Loyalty Program Member guests receive special attention.

• Inspects front of house and back of house, lobby, front entrance and rooms regularly for cleanliness and maintains record through Inspection reports.

• Post all daily room charges to guest ledger.

• Post all charges not previously posted for the day to guest ledger.

• Handles the front office cashiers transactions during the night shift.

• Checks Cashier’s summary with accompanying checks and makes relevant entry in the front Office Machine.

• Handle all Complaints.

• Ensure working of all Front Office Policies and Procedures

• Ensure effective shift hand-over.

• Be knowledgeable of Front Office systems and know back up procedures and system recovery procedures.

• Professional Guest Service Agent..

• Supervisory Skills.

• Motivation Skills.

• Team Building Skills.

• Train The Trainer.

• Department Training coordinator

• Customer Comes First

• Can Do workshop

• Managing Performance & Development

• Holidex Plus

• Winning Ways ( IHG )

COMPUTER SKILLS

COMPUTER SKILLS

• MS Office (Word, Excel,

PowerPoint and Outlook)

• Opera ( Fidelio )

• Micros

• Guest ware

• Holidex Plus ( Reservation

for IHG )

• DTCM

• Extrane

• Ids

• Staah

Personal Information

Nationality

Pakistani

Visa Status

Employment visa

Gender

Male

Marital Status

Married

Date of Birth

03th June, 1972

Languages Known

English, Urdu, Hindi

Driving Licence

UAE Valid Till 2026

DOMAIN SKILLS

TRAINING COURSES:

REFERENCES

Available upon request

Contact this candidate