Customer Service Night Warehouse
Resume:
Roy Carrion
Fervently pursuing automotive industry career
Dallas, TX 75217
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Tire and Lube Technician
CHEVY DEALERSHIP-Dallas, TX
October 2024 to Present
• Performed routine maintenance services such as oil changes, filter replacements, and fluid top-offs on various vehicles
• Utilized diagnostic tools to identify potential issues and recommend necessary repairs or replacements
• Maintained accurate records of all services performed, including parts used and labor hours
• Collaborated with service advisors to communicate recommended maintenance and repair options to customers
• Ensured customer satisfaction by providing friendly and knowledgeable assistance throughout the service process
• Followed established safety procedures while handling hazardous materials and operating equipment
• Maintained a clean work area at all times, ensuring a safe environment for both employees and customers alike
• Provided exceptional customer service by promptly addressing inquiries or concerns regarding vehicle maintenance or repairs
• Completed preventative maintenance tasks such as battery checks, air filter replacements, belt inspections, etc., proactively identifying potential issues before they become major problems
• Demonstrated strong attention to detail when performing precision tasks such as fluid level checks or torqueing bolts
Order Picker/Forklift Operator
PepsiCo-Mesquite, TX
June 2022 to April 2024
• Managed the night warehouse operations, overseeing the receiving and sorting of returned products
• Efficiently selected and prepared orders for shipment in a fast-paced night warehouse environment
• Operated various types of equipment, including forklifts and pallet jacks, to move and stack products
• Collaborated with team members to ensure timely completion of daily workload targets
• Followed safety protocols and procedures to prevent accidents or injuries in the warehouse
• Utilized scanning devices to accurately track product locations within the warehouse
• Communicated effectively with supervisors regarding any issues or concerns related to order fulfillment process
• Contributed ideas for process improvement initiatives that enhanced overall efficiency in the warehouse operations
• Trained new employees on proper order selection techniques and safety guidelines
• Maintained a clean and organized work area, promoting a safe working environment for all staff members
• Adhered to strict deadlines while maintaining high levels of accuracy during order picking tasks
• Implemented time-saving strategies that reduced average order processing time by XX%
• Consistently achieved productivity targets by efficiently selecting an average of XX orders per shift
• Achieved a perfect attendance record over XX months/years demonstrating reliability
• Collaborated with warehouse supervisors to develop and implement training programs for new hires Package Handler
UPS-Mesquite, TX
March 2008 to August 2011
• Efficiently loaded and unloaded trucks with merchandise, ensuring accurate inventory counts
• Collaborated with team members to prioritize tasks and meet daily shipping deadlines
• Utilized scanning devices or manual methods to track inventory movement in the warehouse
• Followed established procedures for packaging, labeling, and preparing products for shipment
• Adhered to all safety protocols when handling hazardous materials or operating machinery
• Communicated effectively with supervisors regarding any issues or concerns related to loading operations
• Trained new employees on proper loading techniques, equipment operation, and safety procedures
• Collaborated with logistics team to optimize loading schedules based on delivery requirements
• Participated in regular meetings/team huddles to discuss performance goals and share best practices
• Worked efficiently under pressure during peak periods while maintaining attention to detail
• Safely operated pallet jacks, hand trucks, dollies, or other material-handling equipment as needed
• Prioritized safety at all times by wearing appropriate personal protective equipment (PPE) Education
Entry in Automotive technology
Hoggs automotive - Dallas, TX
June 2024 to September 2024
College Degree in Computer Networking
Westwood College-Dallas
August 2019 to August 2021
Skills
• Warehouse Experience (6 years)
• Packaging (4 years)
• Load & Unload (6 years)
• Pallet Jack (2 years)
• Shipping & Receiving (6 years)
• Order Picking (3 years)
• Forklift (1 year)
• Warehouse management (1 year)
• Automotive repair
• Order Picker
• OSHA
• Quality control
• QA/QC
• Telecommunication
• Customer support
• Oil Change
• Brake Repair
• Order Fulfillment
• Vehicle Maintenance
Certifications and Licenses
Forklift Certification
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