Customer Service Data Entry
Resume:
ABOUT ME
As a focused Recep onist, I bring
a wealth of exper se in customer
service and mul tasking, essen al
for streamlining business
opera ons. My mo va on drives
me to effortlessly manage phone
calls, sort mail, and file paperwork,
ensuring a posi ve impact on the
workplace. With excellent data
entry and appointment scheduling
skills, I am commi ed to
op mizing the efficiency and
produc vity of any team I join.
SKILLS
DATA ENTRY
BOOKKEEPING
OFFICE MANAGEMENT
PERFORMANCE IMPROVEMENT
LANGUAGES
ENGLISH
ARABIC
WORK EXPERIENCE
Oct 2023 - Present • Efficiently managed and updated scheduling so ware to streamline appointment bookings.
• Proac vely an cipated and fulfilled guest needs, consistently delivering excep onal customer service.
• Addressed inquiries regarding company pricing and policies with clarity and professionalism.
• Operated and managed a mul -line telephone system, ensuring smooth communica on flow.
• Routed messages and coordinated appointments effec vely, direc ng personnel to relevant departments.
• Maintained op mal office supply inventory by monitoring stock levels and ordering as needed.
• Welcomed and treated visitors with a friendly and approachable demeanor.
Jan 2021 - Oct 2022
• Efficiently directed high-volume calls using a mul -line system.
• Warmly greeted and guided guests to the appropriate personnel.
• Expertly scheduled appointments and maintained updates in scheduling so ware.
• Provided clear informa on on company pricing and policies.
• Coordinated with building management to address recep on area maintenance issues.
• Proac vely managed and replenished office supply inventory. Nairobi, Kenya
Jan 2019 - Jan 2020 • Efficiently scheduled appointments and maintained updates in scheduling so ware.
• Warmly greeted guests and directed them to the appropriate personnel.
• Managed high-volume call traffic using a mul -line phone system.
• Proac vely an cipated guest needs, consistently delivering outstanding customer service.
• Coordinated execu ve staff appointments and schedules.
• Created engaging presenta ons u lizing PowerPoint or similar so ware.
• Arranged comprehensive travel accommoda ons for
employees a ending conferences or business trips.
EDUCATION
Nairobi
2020
• Informa on and Computer Science
Nairobi
2017
• Secondary Educa on
Nairobi
2013
• Primary Educa on
GABES CLEANING
AND HOSPITALITY
Recep onist
SELECTIVE
OUTSOURCING
RECRUITMENT
AGENCY
Recep onist
SARAYA HOTEL Administra ve Assistant
KENYA INSTITUTE
OF MANAGEMENT
Diploma
SHINERS
SECONDARY
SCHOOL
Cer fica on
SHINERS PRIMARY
SCHOOL
Cer fica on
BRIDGIT
MMBONE
RECEPTIONIST
Doha, Qatar
**************@*****.***
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