Customer Service/ Tow Truck

Danielle Dean

Upper Marlboro, MD

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Tow Truck Operator

CARVANA-Baltimore, MD

July 2022 to March 2024

• Operating a two-car hauler or a flatbed tow truck depending on daily demand for customer vehicle deliveries

• Load, transport and off-load Carvana vehicles at various locations and difficult situations

• Facilitate the completion of Home Delivery and STC (sell to Carvana) transactions

• Interact with customers, other associates and team members to provide consistent internal and external customer service

• Perform a vehicle condition and vin survey for vehicles being transported to Carvana locations

• Utilize OBD scanners, computers and tablets as well as various other devices to discover vin fraud or hidden vehicle issues

• Verify that all vehicles meet cosmetic standards before being delivered to customers

• Carry out daily truck and equipment inspections to ensure operations run smoothly, safely and remain DOT compliant

• Maintain all necessary ELD logs and other documentation as required by company, state and local laws

• Maintain notary book and seal and also notarize all sale and other official documents appropriately and legally

Customer Service Representative

Frontier Airlines-Baltimore, MD

March 2022 to May 2022

• Ensuring all airline and customer safety standards are met and maintained

• Responsible for above-wing operations, such as selling and checking boarding passes, verifying travel documents, handling financial transactions, and processing carrier travel vouchers

• Booking hotel and rental car accommodations during emergencies or cancellations

• Operating computerized passenger ticket terminals, assigning cabin seats, verifying baggage, and directing passengers within the airport

• Handling passengers requiring special assistance, such as disabled passengers, and passengers with infants

• Making boarding announcements over airport communication systems

• Ensuring that all flights load and unload on time

• Responsible for aircraft cabin cleaning as needed Stable Hand/Groom

Medieval Times-Hanover, MD

November 2018 to January 2022

• Managed feeding schedules, administering specialized diets as required by individual horses

• Performed regular grooming tasks such as brushing, bathing, and mane/tail trimming to maintain the horses' appearance

• Monitored horses for signs of illness or injury, promptly reporting any concerns to the veterinarian

• Maintained clean and organized stables, stalls, paddocks, and pastures to create a safe environment for the horses

• Exercised horses regularly through riding or lunging activities to promote physical fitness and mental stimulation

• Coordinated with farriers for regular hoof care appointments to ensure proper hoof health for all horses

• Ensured proper fitting of saddles, bridles, blankets etc. before riding sessions

• Organized transportation arrangements when moving horses between locations or events

• Safely loaded and unloaded horses onto trailers for transportation

• Assisted with the planning and execution of equine events such as shows, competitions, or clinics

• Provided basic training to horses in ground manners, leading, tying up etc Customer Service Representative

Alaska Airlines-Linthicum Heights, MD

February 2017 to October 2018

• Weighing and checking in baggage

• Verify IDs and Passports

• Work with TSA to provide a safe environment

• Make boarding announcements and provide accurate passenger and flight information to the flight crew

• Arrange liaison for minors and persons with disabilities to and from gates/ TSA security checkpoints

• Print boarding passes

• Responding in a calm and professional manner to complaints and concerns Education

High School Diploma

Milton High School - Milton, MA

September 2008 to June 2011

Skills

• Organizational Skills

• Data Entry

• Administrative Experience

• Equine experience

• Time management

• Heavy Lifting

• Animal Care

• Pet Care

• Pet Grooming

• Cleaning Experience

• Tow truck

• Flatbed

• Load & unload

• Driving

• Heavy lifting

• Customer service

• Hospitality

• Bookkeeping

• Analysis skills

• Communication skills

• Time management

• Clerical experience

• Quality control

• English

• GPS

• Commercial driving

• Tractor-trailer

• Supervising experience

• Cleaning

• Vehicle maintenance

• Guest services

• Freight

• Outdoor work

Certifications and Licenses

Driver's License

Non-CDL Class C

Air Brake Endorsement

January 2024 to Present

Trained on freight liner by Carvana

Assessments

Work style: Reliability — Proficient

December 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Verbal communication — Proficient

March 2022

Speaking clearly, correctly, and concisely

Full results: Proficient

Administrative assistant/receptionist — Proficient February 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Customer service fit — Proficient

August 2022

Measures the traits that are important for success for customer service roles Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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