Customer Service Supply Chain

DAWN M. DESJARDIN

**** *. ******* *** ******** FL. 34442

352-***-**** **********@***.***

RELEVANT SKILLS

Customer Service

Relationship Management

Account Reconciliation

Supply Chain Oversight

Account Management

Procurement 8 Years’ Experience

Purchase Order Reconciliation

Cost/Benefit Analysis

Accounting Billing /Budget

HIPAA Compliance

Fulfillment & Deliverables

IT Communications

PROFESSIONAL EXPERIENCE

CAREGIVER, Hernando FL 07/2022 – Present

Extended Family Member

General housekeeping

Household shopping

Medication distribution

Medicare Assistance

PINELLAS COUNTY SCHOOL BOARD, Largo, FL 04/2017 – 05/2022 Central Printing Assistant

Manage District-wide print and communication requests

Customer Service District Wide PCSB Schools and Administration

Procurement SME /Budget and Grant Regulations

Estimating and project management

Process District mailings

Vendor Relations/Purchasing Outside Buying SME

Billing Specialist for all PCSB Schools and Administration

Outside Buying Fulfillment for Warehouse

PRINTING DEPOT / FAST SIGNS, Oldsmar, FL 08/2016 – 04/2017 Customer Service

Responsible for reducing delinquent accounts

Estimated traditional print and large format

Managed vendors and outside purchasing

Dawn M. DesJardin

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MARTIN LITHOGRAPHY, INC., Tampa, FL 02/2015 – 03/2016 Account Manager

Oversaw a portfolio of -5m in annual sales

Communicated updates to clients and management

Responsible for Daily Account Production Reports

Sales Dental Industry Separate commission accounts FREE PRESS, Tampa, FL 10/2013 – 02/2015

Print and Marketing Specialist

Managed projects through entire lifecycle from receipt through delivery

Established and maintained printing and marketing material for 13 locations Tampa Bay Family Health Care. Customer Service for PWC, United Landmark.

Developed marketing materials for educational, government, reality and various industries.

WELLCARE HEALTH PLANS, Tampa, FL 02/2011 – 10/2013 Print Coordinator

Managed submission of purchase orders through Oracle I Procurement

Maintained relationships with executive management and external stakeholders

Reviewed Statements of Work (SOW) to ensure compliance with Federal guidelines

Scheduled printed materials, using Traditional and Web and Digital printing processes

Managed materials and vendor communications for multiple business lines UNIVERSAL HEALTHCARE, St. Petersburg, FL 04/2008 – 10/2010 Project Implementation Manager

Ensured printed materials adhered to Federal CMS standards

Purchased print and mail materials, worked directly with USPS in Sainte Petersburg.

Implemented USPS Centralized Accounts Processing Systems (CAPS)

Negotiated prices and timelines with print vendors and managed inventory Career Notes: Additional experience as Account Manager for Martin Lithography, Inc.; Independent Contractor/Production Management and New Business Development for New York Life and P & J Graphics; Project Implementation Manager for Universal Healthcare; Project Coordinator and Inside Sales for Free Press Publishing; Production Coordinator and Independent Contractor for Bay Care Health System; Printing Consultant and Print Broker for IKON Facilities Management Division. ADDITIONAL EXPERIENCE

Oracle I Procurement, USPS and UPSMI requirements

EFI Print Smith and E-Pace tracking tools, Fulfillment and Forecasting

Oracle I Procurement, USPS and UPSMI requirements

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