Room Attendant Customer Service
Resume:
MOHAMED ALIR MOHAMED FALICK
Gothatuwa,Angoda
******************@*****.***
Obtain a challenging leadership position
applying creative problem solving and lean
management skills with a growing company
to achieve optimum utilization of its
resources and maximum profits.
OBJECTIVE
Complex problem-solving
Critical thinking
Creativity
People Management
Coordinating with others
Emotional Intelligence
Judgement and Decision making
Service Orientation
SKILLS
English
Sinhala
Tamil
LANGUAGE
Ensure all freight is safely and efficiently handled in accordance with all freight division policies and procedures. Offer information and bookings on Island activities and excursions. Check in Passengers as required.
Ace Cargo
wharf assistant
6 years
greeting hotel guests.
Providing customer service and answering questions from guests.
Using cleaning equipment to tidy and sanitise rooms. Replacing bed linens and towels.
Restocking hotel food and beverages.
Keeping hallways clean and unobstructed.
Reporting room vacancy status.
Holiday Villa, Saudi Arabia
Room Attendant
2 years
Conducting market research to identify selling possibilities and evaluate customer needs.
Actively seeking out new sales opportunities through cold calling, networking and social media
Setting up meetings with potential clients and listening to their wishes and concerns
Airtel
Sales Executive
1 year
Greeting guests and responding to queries.
Changing bed linen and making beds.
Replacing used towels and other bathroom amenities, such as shampoo and soap.
Sweeping and mopping floors.
Vacuuming carpets.
Dusting and polishing furniture.
Emptying trash containers and ashtrays.
Restocking beverages and food items in the minibar. Cleaning public areas, such as corridors.
Reporting any technical issues and maintenance needs. Updating status of guest rooms on assignment sheet. Returning and restocking cleaning cart at shift end Radisson Blu Hotel, Abudhabi
Room Attendant
2 years
responsible for carrying logistic operations. Attending to SLPA online payments and cargo verification,
Import and clearing of air and sea freight shipments. Liaise closely with freight forwarders, Banks, Sri Lanka Customs,
SLPA external and internal customers to ensuresmooth operations.
Nikko Agency
Wharf Assistant
1 year
Baskin Robbins Saudi Arabia
Worked as a Steward and got promoted to the position of Palour Incharge
2 years
EXPERIENCE
Assisted in keeping a restaurant, bar, or lounge clean and sanitary,
Assisted in cleaning dishes and tends to customers' needs. Perfomed administrative tasks, such as answering phones, taking reservations, and giving out basic information. Responsible for the day-to-day operations of the store. Coordinating, scheduling, supervising, directing and organizing the food and beverage service.
Prepare and sell food and beverages at Chocoholics Make sure the working area is clean and tidy
Preparing patisserie items and hot beverages
Preparing food with hygiene and food safety
measurements
Chocoholics
Café Worker
2 years
Welcoming customers, answering their questions.
Helping them locate items, and providing advice or recommendations.
Operating scanners, scales, cash registers, and other electronics.
Balancing the cash register and generating reports for credit and debit sales.
Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.
Processing refunds and exchanges, resolving complaints Chocoholics
Cashier
1 year
Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.
Preparing foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers.
Packaging food and beverages for sale.Selling coffee and tea blends and brewing equipment, highlighting the differences between items, and educating customers about brewing methods.
Cleaning and restocking work and dining areas, emptying trash and sanitizing equipment and utensils.
Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.
Updating signage and displays to attract customers.Taking inventory and replenishing items in display cases, at tables, or behind the counter.
Working as part of a fun, high-energy team.Adhering to all food safety regulations and quality controls.
Food Studio
Barista
6 months
GCE O/L
Successfully passed
EDUCATION
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