Customer Service Military Police

Cencia V. R. Delgadillo

**** * *** *** ******, Ca 93720 Email: ***********@*****.*** Mobile: 206-***-****

OBJECTIVE

To obtain a position that will enable me to use my diverse work experience, strong organizational skills, physical ability, military experience, safety background and ability to work well with people under various environments. I have much experience in customer service and sales. However, being a current service member with the CA ARNG has allowed me to hone my organization, communication, team-player, and attention-to-detail skills. It has also allowed me to train with great discipline and diligence.

QUALIFICATIONS / SKILLS

Excellent customer service skills and strong organizational skills

Basic math skills and problem-solving skills

Professional work ethic, time management and attention to detail

Resourceful, self-starter; ability to use independent judgment and take initiative

Able to prioritize while multi-tasking with efficiency

High level of interpersonal skills

Maintain the confidentiality of highly sensitive material with tact and professionalism

WORK EXPERIENCE

United States Army National Guard, CA - Military Police 12/2021 – present

Graduated Basic Combat Training (BCT) and Advanced Individual Training (AIT) for Military Police; obtained Secret Clearance; certified Law Enforcement Official; activations around the state as needed.

Best Buy – Product Flow Specialist 11/2024 – present

Pick online orders; stage orders for pickup; assist customer service; ship out orders; run orders

for curbside pick-up; assist in carry-out; stock truck arrival items.

Chuckchansi Park, Levy Compass Group – Suites Runner 03/2024 - present

Assist servers; run food from kitchen to pantry; run food and beverages to suites; ensure suites are clean and prepped for guest; answer phones; take orders; ensure customer satisfaction; food and alcohol handling; conduct inventory; clean and wash dishes as needed; communicate with all team members to include warehouse, kitchen, stands and HR.

Lithia Nissan of Clovis – Service Clerk 8/2023 – 2/2024

Schedule appointments; send follow-up e-mails and calls; send daily deposits; pick-up and drop- off cars for service; data-entry; communicate with service advisors and other administrators; Scan invoices.

T-Shirt Storm, CA - Shipping Representative 10/2020 – 4/2021

Manage and keep track of orders; keep production department updated; assist in customer service; inspect and prepare merchandise to be shipped; ship orders as they are ready; keep shop neat and prepared for future orders; manage and keep track of funds, merchandise stock and shipping tools.

All American Sports Bar & Grill – Server/ Barback 10/2019 – 9/2020

Prepare tables and bus as needed, take customer orders and serve them as it became ready from kitchen, check on customers regularly, bus bar and help prepare drinks as needed, stock fridge and cooler, prepare garnishments, pour drinks on tap, close out checks.

Transcription for Everyone - Legal Transcriber 4/2019 – 6/2019

Transcribe legal audio recordings; check for spelling and errors; create Google Document information to go with transcribed submission.

Center for Autism and Related Disorders, WA - Behavior Technician 3/2018 – 6/2018

Support and assist staff in daily operations; interact with the community and representing the organization in a positive manner; participate in training sessions and meetings; assist behavior analysts to implement behavior reduction and skill acquisition treatment plans; assist patients with day-to-day activities; monitor patients' behavior; record and collect data on patients' progress; maintain confidentiality and respect for clients and their information.

Brewski’s Tavern, WA – Server/ Busser/ Host 02/2017- 02/2018

Welcome customers, clean and bus tables and other areas as needed, set up tables, take customer’s orders and bring them out from the kitchen, check on customer’s regularly and provide customer service, close out checks.

William’s Flower and Gift, WA - Florist/ Sales Representative 7/2017 – 10/2017

Create flower arrangements as requested; take orders over the phone and in store; suggest best arrangement for each individual; keep shop neat; manage and maintain physical funds.

Words of Worth (WFH) - Article Writer 9/2016 – 2/2017

Create articles to be published by other companies; edit content to ensure voice, grammar and style is on point; stay up to date on industry trends to support content development; work closely with internal stakeholders to ensure alignment and consistency in messaging, branding and style; manage and complete work on time for multiple content writing projects.

Leo Palace Resort Boutique - Sales Clerk/ Cashier 2/2015 – 6/2016

Operated cash register; ran in-company errands (transporting paperwork, items to or from HR/ Purchasing/ Accounting); keep store clean and organized; restocked/ priced merchandise; received/ order merchandise from vendors; assisted customers; store inventory every 3 months.

EDUCATION

University of Phoenix (Online) – Senior year 2/2015 – Present

- English (Major), Psychology and Criminal Justice (Minor)

Golden West College (Online) – P.O.S.T. certified Basic Public Safety Dispatcher 8/2021 Olympic College (WA) (Online) - Certification in Computer Skills for The Workplace 8/2017 Academy of Our Lady of Guam – Graduated Certificate of Diploma 5/2014

VOLUNTEER

AmeriCorps/ Serve Guam Commission

Assist with volunteer management including orientations; volunteer tracking and follow up for opportunities in office, family relations and special events; work with manager and assist with volunteer data management and individual volunteer coordination; coordinate workgroups and individual volunteers. Engage with all members of team, program participants, and core volunteers.

REFERENCES

Upon request.

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