Front Desk Data Entry
Resume:
Stephanie Cedillo
San Antonio, TX *****
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Front Desk Clerk/Housekeeping
Super 8 by Wyndham San Antonio Downtown/Pearl District - San Antonio, TX January 2023 to Present
Housekeeping
• Standard housekeeping duties
Front Desk Clerk
• Answer calls regarding rates and vacancy
• Update system to reflect rooms now clean in order to assign to arriving guests
• Navigate property hub system to check guests in and out and book walk-ins.
• Cash handling, use credit card machine, balance cash drawer and make drop at end of shift if necessary. Political Surveyor
Shiftsmart/Dynata - San Antonio, TX
April 2022 to January 2023
• Call residents of specific regions to ask opinions on politics and politicians running for office in the area.
• Record responses based on ones provided
Took time off
Life altering events - San Antonio, TX
July 2020 to April 2022
Granddaughter premature. Took time off to help with her. Family suffered loss. Took time to grieve. Client Advocate
TX - San Antonio, TX
May 2020 to July 2020
• Answer calls from Citi clients.
• Take payments
• File disputes
• Redeem rewards
• Convert card brands
• Answer questions regarding APRs, balance, balance transfers and special promotions
• Utilize the VoIP software
• Remote desktop
• VPN.
Virtual Administrative Assistant
TX - San Antonio, TX
January 2016 to February 2020
• Receive email with names/formatted address labels
• Print documents and address labels
• Affix labels to USPS mailer, stuff with required documents and seal.
• Transport envelopes to local post office to be sent.
• TAT 24 hours or less. Avg. of approx. 700 envelopes at a time. Housekeeping
Fairfield Inn & Suites by Marriott Stone Oak - San Antonio, TX June 2018 to August 2019
• Perform basic housekeeping duties
• Replace complimentary items
• Deodorize room before exiting.
• Perform required duties in 30 minutes or less for each room. Freelance Transcriptionist
Rev.com - San Antonio, TX
April 2017 to March 2018
• Find out which transcription style client is requesting.
• Excellent listening and research skills
• Excellent typing skills
• Ability to navigate company website to locate transcription projects
• Meet all transcription style specs and deadlines. Denials Coordinator
Superior Health Plan/Healthcare Support Services - San Antonio, TX November 2016 to May 2017
• Navigate virtual mailbox to filter for benefit denials.
• Use template to create denial letters to member, physician, and nurse; print.
• Prepare letters to be mailed using in office scale to mark postage on each letter.
• Have letters in mailbox before carrier arrives, so letters will be mailed same day. Caseworker I
CGI Federal - San Antonio, TX
March 2016 to September 2016
• Navigate program software and allow cases to come through a queue.
• Review case and determine items mailed are correspondence or evidence to be used to determine that Medicare paid first when primary insurance should have and now owes Medicare money.
• If determined primary insurance owes, submit a letter stating so and give terms of payment to recoup any and all monies owed in a timely manner.
Patient Accounts Representative
Conifer Health Solutions - San Antonio, TX
September 2014 to September 2015
• Management of 10,000 high priority, aging, delinquent patient accounts, across 4 hospitals in the Chicago area, with claims that have been denied by Medicaid.
• Review and research denials by Medicaid.
• If possible, edit coding on claims to satisfy billing compliance guidelines for both electronic and paper re-submission to possibly recoup lost revenue for hospitals.
• Responsible for all aspects of follow-up and collections. Office Manager
Total Concrete Solutions, LLC - San Antonio, TX
September 2012 to May 2014
• Basic bookkeeping and payroll
• Create invoices and purchase orders for customers.
• Event planning, customer service and sales.
• Responsible for purchasing inventory, dispatching crews and scheduling jobs.
• Keep licenses filed with state and up to date along with all other human resource and office administrator duties.
3 month hiatus
Recovering from medical incident - San Antonio, TX June 2012 to September 2012
Claims Examiner
UnitedHealth Group - San Antonio, TX
December 2007 to June 2012
• Adjudicate surgery, inpatient, outpatient, and other claims. Review, rework and resubmit claims with correct information when needed.
• Generate letters to providers and members with claims status and Explanation of Benefits.
• Read and understand provider contracts, summary of benefits, and explanation of benefits in order to correctly adjudicate claims that don’t auto-adjudicate in the clearinghouse.
• Correctly coordinate benefits with Medicare, Medicaid, Champus/VA, and other government and private insurances when needed.
Education
Certification in Medical Front Office
San Antonio College - San Antonio, TX
May 2016 to July 2016
Skills
• 5+ years Managed care experience
• Proficient in Microsoft Office suite
• ICD-9
• VPN
• Remote Access Software
• Experience in ICD, CPT, HCPC Coding
• VoIP
• Medicare and Medicaid knowledge
• Customer service
• Microsoft Outlook
• Medical terminology
Languages
• English - Expert
• Spanish - Fluent
Certifications and Licenses
Medical Front Office Certification
July 2016 to Present
This was obtained through San Antonio College while attending the Continuing Education Program. Obtained knowledge of electronic medical records, scheduling, HIPAA laws, med terms, some transcription, payment posting, insurance verification, Medicare and Medicaid coordination of benefits, and of course data entry.
Contact this candidate