Computer Operator On-Site

Fred Owens

Computer Operator

Phone 404-***-****

Email ***********@*****.*** Address Mableton, GA 30126

PROFESSIONAL SUMMARY

Efficient professional with 20 years of experience and a proven knowledge of document imaging, desktop technology and emerging technologies. Aiming to leverage my abilities to successfully fill the Warehouse role at your company.

EXPERIENCE

COMPUTER OPERATOR — PRGX Global INC

ATLANTA, GA, November 1999 - May 2024

•Maintains and ensures proper functionality and connectivity of the Local Area network and Wide Area networkincluding all components of the LAN/WAN: cabling, switches and hubs, network interface cards, file servers and server operating systems, storage area network and fabric switching, etc.

•Works in 24-hour/seven days operation

•Monitors servers, effects repairs/resolution upon problem determinations

•Provides on-site and telephone Level 1 and Level 2 support for each user, workstation or server in the organization,escalates accordingly

•Performs daily and weekly backups of network and workstation systems (Disaster Recovery)

•Performs routine configuration, installation, maintenance and repair of printers, PCs, servers, cabling and othercomputer related equipment

•Completes all required documentation to reflect shift activity

•Works to resolve unsuccessful production jobs escalate as necessary and take corrective action

•Reports all issues and irregularities to the Lead Network Analyst

•Provides training to new NOC Personnel Performs system monitoring checks and system interrogation

•Perform proactive monitoring of all network components to prevent potential problems

•Recognizes and documents abnormal situations in problem log and seeks proper action

•Performs daily/weekly backups of processors (AS400, Linux systems, Windows 10 and 11)

•Performs computer generated output processing consisting of print/CD production

•Ability to locate and identify resolution of error messages and codes in technical manuals

•Creates/Updates/Maintains operations documentation to be used for daily activities and the Disaster Recovery Plan • Recognizes and responds to environmental situations that have potential to impact the Data Center or Co-Location environments

•Repaired items to ensure proper operation.

•Installed new hardware and software systems and components, ensured integration with existing network systems.

•Backed up network data.

•Troubleshot network or connectivity problems for users or user groups.

•Trained users in system operations or maintenance.

•Troubleshot and repaired computer problems, alleviating impact on business.

•Provided comprehensive phone and email support to resolve incidents and requests for end-users.

•Submitted batch processing jobs for automating and processing multiple transactions.

•Performed hardware and software troubleshooting using systematic approach.

•Determined nature of system failure and performed necessary activities to recover.

•Monitored performance of servers and network components to support proper functions and availability to users.

•Scheduled and performed preventive and corrective maintenance to restore systems to full functionality.

•Explained complex issues to users in non-technical language to foster understanding.

•Conferred with staff, users and management to establish requirements for new systems or modifications.

•Entered commands and observed system functioning to verify correct operations and detect errors.

•Oversaw daily performance of computer systems.

•Referred major hardware and software problems and defective products to vendors and technicians for service.

•Installed and performed minor repairs to hardware, software and peripheral equipment, following design and installation specifications.

•Inspected equipment and read order sheets to prepare for delivery to users.

COMPUTER OPERATOR — Wolf Camera

Alpharetta, GA, March 1997 - June 1999

•Maintained integrity of data center and sensitive corporate information.

•Liaised with data entry operators and help desk staff to coordinate accurate and timely computer processing cycles.

•Tracked network status and critical applications using monitoring tools.

•Troubleshot and repaired computer problems, alleviating impact on business.

•Maintained thin clients connected to AS/400 for warehouse production

•Scheduled and performed preventive and corrective maintenance to restore systems to full functionality.

•Performed hardware and software troubleshooting using systematic approach.

•Submitted batch processing jobs for automating and processing multiple transactions.

•Determined nature of system failure and performed necessary activities to recover.

EDUCATION

COMPLETED COURSEWORK TOWARDS BACHELOR OF SCIENCE (B.S.) IN INFORMATION TECHNOLOGY

— East Carolina University Greenville, NC, Jun 1994

SKILLS

•Hardware Installation • Peripheral Device Configuration • Information Analysis • Organization and Time Management

•System Administration • System Monitoring • Technical Troubleshooting • Upgrade Implementation • Work Planning and Prioritization • Eagerness to Learn New Technologies

•System Backups and Dumps • Written Communication

•Analytical Thinking and Problem-Solving • End-User Support

•Operational Documentation • File Transfer

•Attention to Detail • Strong Communication and Interpersonal Skills

•Data Entry • Computer Repair

•System Start-Ups and Shutdowns

•Batch Processing

•Software Upgrades

•Mainframe Systems

•Password Resets

•Network Hardware and Software Maintenance

•Software Patches

•Preventive Maintenance

•Problem Analysis

•New User Accounts

Contact this candidate