Customer Service Specialist
Resume:
EXPERIENCE:
**/** –Present MAXIMUS USA Customer Service Specialist II
Remote 1600 Tysons Blvd Ste 1400
McLean, VA 22102
Proficient in phone, email, and chat communication with a customer- first approach. Address and resolve insurance coverage and health cost concerns with empathy and professionalism. Calmly manage frustrated callers by validating concerns and offering clear, actionable solutions. Analyze complex coverage issues, ensuring prompt and accurate resolutions. 03/21 –9/24 transitioned from Manpower Temp Services to a permanent role with MAXIMUS USA. 03/09-03/21 RETIRED Writing Books
05/95-03/09 NYSE EURONEXT Database Specialist III
2 Metrotech Center
Brooklyn, New York
Developed and implemented procedure manuals, improving operation efficiency by 30% for the Inter-market Trading Systems. Provided real- time and next-day updates to support NYSE (New York Stock Exchange), and other market trading systems. Skilled in managing and supporting critical financial platforms, including, CMS, SDOT, NMS, BBSS, MDS, IUP, Member Firms, Dividends, Stocks and Bonds) and ITS systems.
03/90-11/90 U.S. DEPARTMENT OF COMMERCE Data Entry Specialist Government Census Operations
57 Willoughby Street
Brooklyn, New York
Accurately inputted critical demographic and survey data into the government database for the 1990 Census. Ensured data integrity through meticulous entry, verification, and compliance with federal standards. Contributed to the successful completion of a large-scale national data collection project supporting governmental planning and policy development.
4/90-5/95 LEEMAY REALTOR Property Manager
383 Sumner Avenue
Brooklyn, New York
Managed property operations, ensuring compliance with state and city regulations through regular inspections and timely maintenance. Collected rents, processed tenant applications, conducted background checks, and resolved tenant issues efficiently. Represented the property PATRICIA MYATT
27 Mandolin Lane
Willingboro, New Jersey 08046
********@***.***
at court appointments and supervised eviction procedures in compliance with legal standards. Hired and managed contractors for necessary property upgrades and repairs, ensuring adherence to regulatory codes. Supervised a team of three maintenance and two office staff, fostering a collaborative work environment and ensuring operational excellence. EDUCATION: LONG ISLAND UNIVERSITY BA Sociology/Education University Plaza/Metro Tech
Brooklyn, New York
COLUMBIA UNIVERSITY Life Skills Certification
1255 Amsterdam Avenue
New York, New York 10027
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