Customer Service A Team
Resume:
Jodi Doerfer
Letart, WV *****
***********@*****.***
Professional Summary
Experienced customer service professional with 26 years of experience in various roles, including retail, construction, and healthcare. Proven skills in customer service, cash handling, and team work. Did have my certifications in CNA, CPR. Do have driver's license. Proficient in medical terminology and customer service.
Willing to relocate: Anywhere
Work Experience
Customer Service Associate
Metrolina Greenhouses-Huntersville, NC
October 2024 to Present
Dealing with the public, caring for customer needs, caring for the greenhouse department in Walmart in Ripley, WV, dealing with the public, handling and watering flowers, trees, etc. Sweeping, bending, carrying, pushing, pulling, zoning inside of home and garden area when can, rearranging items, plants, prices to different locations. working as a team player. Working alone, unloading carts to tables, designs tables for displays,sitting up tables for displays, making decisions for displays, always contact with my manager with phone or text.
Cashier/Customer Service
Dollar Tree-Gallipolis-OH
January 2024 to June 2024
Always greeting customers when they come in the door and when they leaving the store. Dealing with the public, always sm, iling, happy, Operating Cash register, handle money, credit cards, debit cards, checks, always reported to the manager if there was a situation, dealing with public, zoning items, opening boxes and stocking items, helping employees out if needed. Always close with the managers. blowing up balloons using helium, placing not wanted items back at end of night, sweeping flooring, always helping out as a team player. cleaning all cash register areas, cleaning all windows, taking out all the trash, counting money end of your shift day and night.
Recovery Associate
Rural King Farm Supply Store-Gallipolis, OH
December 2023 to December 2023
Greetings customers, entering and exiting the store, helping customers find what they're looking for, stock merchandise to shelves, I set stood bend, reached, pushed, pulled, lifts and carried items to where they needed to be. always happy, greeting them with a smile, always asking if I can help them, letting them know that they can come to me if they need help, always recommending items that I've had experience with in the past, always helping my team members out, being a team player, always working as a team, we're laying situations to my manager, Stocked shelves, returned items, zoned items on shelves, opened boxes and unloaded them, took them to the box crusher, cleaned shelves, dusted items on shelves, showed consumer where items are in store, used ladders, operated equipment, including hand jacks, floor scrubber,cardboard baler, performed general cleaning duties to company standards,ability to work independently or with a team stand. stayed organized and gave attention to detail, also record broken or stolen items. computers, sweep floor at end of shift. I would work at another Rural King again in my future, just not that one.
Cashier/Customer Service
Thomas Do It Center-Point Pleasant, WV
August 2023 to September 2023
1. Responsibilities:
Happy, Smiled, Greeted customers when they come through the door, Operated cash register, Took special material orders, Returns items, Made keys, Lookups items, Answering phones, CB radios, intercom, excellent communication skills with team in the yard, Collected small and large payments on accounts, Light dusting of shelves, General cleaning and organization of check out area, Kept ladies bathroom clean and neat, Processed rain check for customers, Always a team player, Handle large amount of cash, Taking customer large orders for job sites, Using tape line, Measuring building materials, Cashing out at the end each shift, Opening up at the beginning of shift. Certified Nursing Assistant
West Virginia Choice-Barboursville, WV
May 2010 to November 2019
• Responsibilities
Managed and operated 2 homes by myself for 7 years. Working well with the public and my clients with their families,
Going into clients home everyday and taking care of them and their homes. It Involves Cleaning, mopping, vacuuming, dusting, wiping down walls, spring cleaning, washing laundry, making beds, problem solving, working independently, placing orders for clients, had to make doctors appointments, to them to doctors appointments, helping clients with their decision making, always having good verbal and communication skills, knowing my HIPAA guidelines keeping my own time report, charting, reporting any changes to the nurse, health duties, cook, clean, dishes, assist clients with bath, cut hair, shave clients, cut finger nail, toe nails, in and out of bed, in and out of chair, remind about meds, Perform my job well. They depended on me everyday. Monday through Friday. If I was sick they didn't let anyone else in their homes. So I have a positive attitude and an very honest person. Business Office Manager/Laborer
JT Masonry-Letart, WV
January 1997 to May 2009
1. Responsibilities:
Managed and operated, always used Good verbal and written communication skills, customer service, work well with the public, performing bookkeeping, completing, banking transactions, completing bill transactions, typed contracts, set up meetings, Ordered all material for job sites, operating telephone,office scanners, copying machine,fax machine, Reported any employee changes, employee time keeping, payroll, alot of team work, excellent communication skills, always good people skills, attended meeting, good customer service, Strong attention to detail, strong worth ethics, dealt with the public daily, very dependable, keep office clean and vacuum and dusted. And if I had all office done for the day I would always go to the job site and help out as a labor in the field.
Office Manager / Laborer in the Field
Paul Harts Masonry-Letart, WV
February 1993 to October 1997
• Responsibilities:
Manage of all office orders and material for jobs. Make sure that all materials was there to complete the jobs on time.
Performed office duties such as bookkeeping, bank transaction, answered phones, made appointments, filing, operated all office machine.
As for the Labor. filled in on the job site for the extra help as a labor as needed. Very hard work. I carried block, brick and stone.. climb ladders, operated machines, bend, reach, stretch, squat, twist, carry over 50 lb or more. Use basic math skills, worked as a team, build scaffolds, tended to Masons. Made sure all the material was stocked for masons.
Education
STNA in Nursing
Holzer medical center - Bidwell, OH
June 2008 to June 2009
High school diploma
Wahama High School - Mason, WV
June 1984 to August 1992
Certification in Business
Point Pleasant Vo-tech - Point Pleasant, WV
September 1990 to May 1992
Skills
• Banking
• Vital signs
• Construction (10+ years)
• Medical terminology
• Shipping & receiving
• Medical terminology
Certifications and Licenses
Driver's License
CPR Certification
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