Mental Health Behavioral
Resume:
Doreen Colangelo, DBA,MA, BA
St Simons Island, GA
*******************@*****.***
Experienced behavioral health leader with expertise in mental health, DD/ID, and providing community-based services, residential, day programming, management matrix, training, teaching and marketing.
Familiar with both large and small systems of care, having supervised intensive services to 300 - 650
DD/ID individuals. Experienced substance abuse therapist. Experienced professor of psychology and trainer of multiple law enforcement agencies.
Education
Doctorate of Business Administration in Leadership Specialization
Walden University Minnepolis - Minneapolis, MN
August 2009 to December 2015
MA degree in Counseling
Seton Hall University - South Orange, NJ
August 1991 to May 1993
Master of Arts in Education in Counseling
Fairleigh Dickinson University - Madison, NJ
August 1987 to May 1991
Work Experience
Adjunct Professor of Psychology
College of Coastal Georgia
August 2017 to January 2019
Initiate interactive activities that further understanding in the application of Psychology to all disciplines
or everyday encounters
Create a positive learning environment
Encourage students to achieve their goals through open communication and positive feedback
Director of Outside Facilities (Southeast Georgia Health Systems)
Hospital Housekeeping Services
August 2017 to August 2022
Collaborate with hospital administration and other departments to provide world class service
Oversee environmental services for 58 outliers for the hospital including but not limited to the senior care center, 3 immediate care centers, VA center, medical suites, United Way, Neurology, Rehab and Wound Care.
Monitor and maintain operating budgets such as payroll, supplies, equipment and hospital budgets
Ensure operational and safety regulations are met
Ensure compliance with state audits
Recruit, interview, hire and develop team performance to ensure compliance with health, safety, state regulations, for senior care center), Joint Commission, OSHA, and industrial regulations
Execute and maintain daily quality control systems
Maintain and/or improve customer and patient quality of care King and Prince Resort
Executive Director of Housekeeping Division of Resort
King and Prince Beach and Golf Resort
June 2015-August 2017
Responsible for the overall operations of Housekeeping Department to include Supervisors, Room Attendants, Lobby Attendants, Office Coordinator, Trainer and Preventative Maintenance Team
Efficiently managed a department of 60+ employees
Developed training for supervisors and front-line staff to delivery of high-quality customer service
Maintained a cost control system for linen, cleaning and guest supplies.
Ensured delivery of quality services
Demonstrated excellence in building and driving superior operation success, recruitment, training, inventory control, and strategic planning
Adept at leading by example and creating a professional atmosphere to accomplish goal objectives
Natural communicator with strong motivational skills and the ability to support operational goals and meet business objectives
Successfully reduced employee turnover rate and increased positive service ratings
Executive Director
Life Well Lived Services
2014 to April 2015
Responsible for the oversight of an agency that serves Developmentally Disabled/Dual Diagnosed adults.
Agency of 55 employees encompasses multiple counties consisting of host homes, group homes and one
training center serving 30 individuals. Agency specializes in behaviorally challenging individuals.
Creating a new culture by building senior management through training and supervision
Supervising Human Resources, Operations, Finance, Clinical Programs, Case Management, Utilization
Review and Quality Improvement Departments
Setting a strategy and a vision for expansion
Established business plan with leadership team
Monitored contractual deliverable outcomes daily
Ensured accuracy of billing and high productivity of employees
Preparing team through CARF survey
Constructed two new group homes
Developed and monitored quality improvement benchmarks
Developed interagency community partners, and numerous outreach projects Established a DD New Employee Orientation with best practice curricula
Increased quality ratings within the first three months: decreased medication errors, reduced turnover
rate, and increased documentation compliance.
Assuring compliance to internal and external regulations
Adhering to the direction of the board
Expanded day programming and community based services to include Prevocational and Supported
Employment Services
Kaleidoscope – Director of Developmental Disabilities for 16 counties
A collaboration between Highland Rivers Health and Lookout Mountain
2012 to 2014
Developmental Disabilities Services)
Director of Developmental Disabilities
Bridged Developmental Disability Services between two companies which combined, served over 650
individuals spanning 16 counties. Services included 4 training centers and over 120 residential settingsAgency specialized in medically fragile and behaviorally challenging individuals. Administrative expertise
in Grant writing, auditing, budgeting, compliance oversight and monitoring.
programs and community based partnerships. Supervise a staff of over 300.
Assisted with the innovative project of bridging DD services
The combined agencies serve approximately 650 individuals with Developmental Disabilities in a 16
county region.
Responsible for a $20 million dollar budget and DD Department
restructuring to community based individualized services
Responsible for approximately 400 staff
Responsible for the compliance and oversight of 120 residential
host homes (MEMORY CARE)
Agency DDP and include the duties specific to that "as outlined in DBHDD policy"
Successfully led both agencies through CARF three year accreditations
Executed business plan to achieve goals related to growth (acquired three new homes in additional
county)
Created fundraising opportunities and fostered relationships in the community that assisted with the
achievement of our mission
Performed other duties or special projects as needed
Developed and enforced ongoing training to ensure a high quality of care delivery
Crisis Intervention Training (CIT) for Law Enforcement Officers in Various Counties
Director of Developmental Disabilities
Gateway Behavioral Health Services -
November 2005 to November 2012
Managed comprehensive Developmental Disabilities program including oversight for 19 residential. 6 training centers and community services over an eight county region. Administrative expertise in Grant writing, auditing, budgeting, compliance oversight and monitoring. History of successful training programs and community based partnerships. Supervise a staff of over 300 serving over 300 developmentally disabled individuals in eight counties.
Increased revenue over $800,000
Created fundraising and community integration opportunities that engaged stakeholders and supporters
Responsible for $8.5 million budget and DD Department restructuring to community-based services Established business plan annual with leadership team
Monitored contractual deliverable outcomes daily
Ensured accuracy of billing and high productivity of employees
Successfully navigated Medicaid/GMCF audits with minimal paybacks
Led team through two CARF surveys
Constructed five new group homes during last 7 years
Developed and monitored quality improvement benchmarks
Developed interagency community partners, and numerous outreach projects
Established a DD New Employee Orientation with best practice curricula
Agency DDP and include the duties specific to that "as outlined in DBHDD policy"
Crisis Intervention Training (CIT) for Law Enforcement Officers in various counties
Staff Psychologist
Woodbine Developmental Center - Woodbine, NJ
2002 to 2005
Directed the provision of clinical services to over 700 facility-based patients. Structured and implemented
Positive Behavior Support Plans for each patient, supervised seven Behavioral Modification Program
Technicians; rendered monthly Quality Assurance audits and monthly restraint usage, guardianship
assessments, Intelligence Quotient and Mental Age testing.
Developed training curricula for staff development
Developed best practice model programming
Full time faculty instructor and Academic Advisor
Tyler Junior College - Tyler, TX
2001 to 2002
A full-time faculty instructor teaching first year college students’ theories of learning, designed for
individuals to recognize their personal learning style. Success rates were tracked and trended in hopes
to increase retention rates.
Trainer
Federal Law Enforcement Training Center - Brunswick, GA
2000 to 2001
Instructed officers and members of over 70 Federal Law Enforcement
agencies in various techniques such as interviewing, tactical skills, officer survival skills, specialty
techniques, firearms training, and surveillance.
Manager of Outpatient Services
Providence Hospital - Sandusky, OH
1999 to 1999
Managed outpatient mental health services for adults, adolescents, and
geriatric programs aimed to encourage individuals to sustain a high quality of life in the community.
Responsible for service coordination to facilitate the expedited transition of consumers into
recommended services
To ensure efficient and effective use of programmatic resources
To foster community and natural support connections
To train on daily living skills, socialization and illness self-management
Supervise all entities of case management eview treatment and support services for the consumer
Trained internal staff, as well as local law enforcement agents and fire departments on proper crisis
intervention
Social Skills Therapist - Therapeutic Coordinator
Neumann Medical Center - Philadelphia, PA
1993 to 1995
Provided training and group therapy to individuals in a long term, inpatient
setting for those afflicted with developmental disabilities, mental illness, and
substance abuse.
Review treatment and support services for the consumer
Provide intensive case management
Provided training to employees on a variety of topics.
Substitute Teacher K-12, various subjects
Burlington County School Districts, NJ
1988 to 1993
Skills
• Individual / Group Counseling
• Group Therapy
• Crisis Intervention
• Case Management
• Addiction Counseling
• Curriculum Development
• Quality Systems
• Developmental Disabilities Experience
• Grant Writing
• Behavioral Therapy
• Fundraising
• Crisis Management
• Hospital Experience
• Budgeting
• Mental Health Counseling
• Meeting Facilitation
• Research
• Intake Experience
• Classroom Management
• Management
• Quality Assurance
• Motivational Interviewing
• Teaching
• Program Development
• Behavioral Health
• Autism Experience
• Surveillance
• Continuous improvement
• Analysis skills
• Social media management
• Care plans
• Memory care
• Presentation skills
• Employee relations
• Talent acquisition
• Intake
• Data entry
• OSHA
Assessments
Supervisory skills: Motivating & assessing employees and patients — Proficient
Motivating others to achieve objectives and identifying improvements or corrective actions
Intake and suicide assessments for patients
Publications
Correlates of Developmental Disability Direct Service Professionals' High
Turnover Rate
https://schlorworks.waldenu.edu/dissertations/1881
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