Senior Scaled Agile Scrum Master

Kyle Layton Rigg, CSM, CSASM®, MBA-MIS

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SUMMARY OF TALENT

• Over 20 years ‘career experienced as a management information systems professional

• Over 16 years’ experience of Agile Project Management experience working in roles as an Agile Coach, Certified SAFe Advanced Scrum Master (6.0), Certified Scrum Master, Project and Technical Project Manager, Business Systems Analyst, and Agile Transformation Change Agent.

• Over 6 years experienced at leading agile teams from a virtual/remote ecosystem. Teams comprised of cross functional disciplines including Software Engineers/Systems Engineers/DevOps Engineers/Data Scientists/QA Analysts/and Business Systems Analysts.

• Over 7 years’ experience in change management (change agent). Specifically Agile transformation including SAFe, Scrum, Kanban, and other lean development methodologies for large-scale agile release trains. Projects involving cloud-based application development for both SaaS and PaaS (new and new and re-platform efforts).

• Passionate Agile practitioner experienced in standing up 5 dev-teams in one train towards the transformation and normalization of lean agile development practices.

• Experienced leading/coaching dev-teams through SAFe program increment planning, feature distribution, release planning, hosting scrum of scrums, finding new/lean project development approaches to improve DevOps CI/CD, while providing feedback to program management.

• Over 7 years’ experience in using application lifecycle management tools including JIRA, Jira Confluence, Azure ADO, IBM Rational Team Concert (RTC 6.0), SharePoint, MS Teams Rally.

• Experienced in creating team performance metric templates to help identify team capacity, establishing macro/micro team velocities, cumulative project reporting, feature road mapping, and minimum viable product (MVP)

AGILE SKILLS (15 years experienced)

• Agile Methodologies Used – Scaled Agile, Scrum, Kanban, XP, Feature Driven Development, Behavior Driven Development, and DevOps-CI/CD

• Dev-Team Cadences – 2-week iterations within 10 and 11-week program increments

• Agile Techniques - Facilitating team meetings/agile ceremonies, coaching team members on micro perspective development velocity, removing obstacles/impediments/dependencies, and forecasting dev- team issues, Metrics, Customer-Centric, User Stories, Test First, Continuous Learning, and Ownership/Collaboration

• Dev-Team Artifacts – storing/archiving project artifacts within various repositories such as Intranet SharePoint sites, Confluence, DockerHub, and JFrog

• Application Lifecycle Management Tools – Jira Admin, Azure DevOps, Rational Team Concert, and Rally TECHNICAL SKILLS

● Cloud-Based Technologies: Infrastructure as a Service (IaaS), Platforms as a Service (PaaS), Software as a Service (SaaS), Azure DevOps (ADO), Azure Kubernetes Services (AKS), CI/CD, .Net, .Net Core, Ansible Tower, Jenkins, Toolchains, and Microservices

● Web Technologies: REST Services, API, JSON, SOAP-UI, SOA/Distributed Systems

● Languages: Java, J2EE, C++, Python, MySQL, XML, HTML, and CSS1/2/3

● Tools and Utilities: Azure ADO, Jira, Confluence, Eclipse, IntelliJ, Sublime, Slack, MS Teams, IBM Rational Team Concert 6.0, IBM Tivoli-INFOMAN, GitHub, Swagger (API Doc), Workday, Cisco WebEx, and Skype

● Databases and Tools: MySQL, IBM Relational DBMS, and OODB (Oracle/MongoDB/Redis) Kyle Layton Rigg, CSM®, MBA-MIS

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EDUCATION

Certified SAFe Advanced Scrum Master (v4.0, v5.0, and v6.0) (693*****-****) 2019 - current ISMI Certified Scrum Master (313***********) 2017 - current Dallas Baptist University, Dallas, TX 2003 - 2005

Master of Business Administration / Management Information Systems Alpha Sigma Omega Fraternity – DBU Honor Society

Dallas Baptist University, Dallas, TX 1999 - 2003

Bachelor of Business Administration / Management Information Systems ACTIVE SECRET CLEARANCE (SCI-DoD) 2023

RELEVANT EXPERIENCE

SAIC (CO) GMASS-PARCS Principal Program Analyst /Functional Release Train Engineer Jan 2024 – present Responsibilities:

• Providing program execution by following DEVOPS best practices and employs robust development, test, and production environments.

• Providing program leadership by focusing on injecting new technology and adding advanced capabilities while continuing to support an on-going mission and operational system.

• Experienced as an Agile Leader to take on Functional Release Train Engineer responsibilities for an Agile Release Train (ART). Comprised of six teams executing on a program of implementing Full Scale SAFe.

• Major responsibilities include facilitating ART events and processes that assist the team in delivering value.

• Role requires me to serve as a project engineer/project manager over the ART and focus on ensuring the ART’s Feature commitments are met.

• This includes working with the teams to determine if teams will complete the Features, understand why something might not complete and help mitigate issues preventing Features from completing.

• Role requires me to successfully facilitate horizontal and vertical communication across teams to identify any impediments that may prevent team progress while working mitigation plans as needed.

• Role requires me to manage and optimize the flow of value through an Agile Release Train (ART).

• Managing schedule execution and planning the software / architecture releases for the program.

• Facilitating Program Increment (PI) Planning readiness by fostering a Continuous Exploration process which drives the synthesis of a Vision, a Roadmap, and Backlogs, and through Pre- and Post-PI Planning meetings.

• Facilitating Program Increment (PI) Planning, including logistics and technical preparation.

• Facilitating cross-team collaboration within program via Scrum of Scrums meeting and other less formal forums in support development, testing, and deployment efforts.

• Summarizing Team PI Objectives into Program PI Objectives and publishing them for visibility and transparency.

• Assist tracking the execution of features and capabilities through Metrics across the program’s agile and DevOps teams.

• Briefing customer on development progress throughout PI cycle and on the status of testing, deployment, and release readiness.

• Working to coordinate release trains, assess the impact to other DevOps processes, and schedule release timelines for those fixes.

Kyle Layton Rigg, CSM, CSASM®, MBA-MIS

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• Acquiring in-depth understanding of the large complex software system and assess risk and understand varied customer needs.

• Assessing skillset needs and collaborating with leadership to staff program openings.

• Coaching teams, Scrum Masters, Product Owners, and Project/Program Leaders in agile practices.

• Promoting teamwork to achieve PI goals.

• Leading the teams towards agile maturity.

• Assisting with economic decision-making by facilitating feature and capability estimation by teams and the roll-up to Epics, where necessary Coach leaders, teams, and Scrum Masters in Lean-Agile practices and mindsets.

• Escalating and tracking impediments.

• Providing input on resourcing to address critical bottlenecks.

• Working with the PMA IPT Lead and Lead Systems Integrator on program execution.

• Driving relentless improvement.

• Fostering Communities of Practice and the use of engineering and Built-In Quality practices Northrop Grumman Space Systems (CO) SMORS- PARCS Principal Scrum Master Nov 2022 – Dec 2023 Responsibilities:

• Recruited to train and coach Scrum and Kanban teams for the PARCS-SMORS Agile Release Train using agile transformation best practices organization in effectively employing Agile/Scrum practices and principles to create value and increase customer and stakeholder satisfaction.

• Appointed as the Principal Scrum Master for the PARCS Solutions Team and Special Projects Team during the months from November 2022 to May 2023.

• In June 2023, I was hand-picked and appointed by SMORS program leadership to restructure, coach, and lead two SMORS Kanban teams (Sustainability and Modeled-Based Systems Engineering).

• Support and educate the Product Owner, especially with respect to grooming and maintaining the product backlog and planning releases.

• Understand the minimum viable product being delivered and contribute to product development.

• Facilitate Scrum meetings: Daily Stand-up, Sprint Planning, Backlog Grooming, Epic and Story Estimation, Sprint Review and Demo, and Retrospective.

• Guide self-organizing dev-teams towards capturing and documenting a definition-of-ready and a definition-of-done.

• Assist dev-teams by removing obstacles, minimizing distractions, and keeping team meetings concise and efficient.

• Maintaining consistent scrum maturity of each team and organization by coaching the team to higher levels of lean agile performance, at a pace that is sustainable and comfortable.

• Creating and maintaining Jira information radiators and team tools, including sprint board, burn-down charts, burn-up charts, progress dashboards, etc.

Project Accomplishments

• Appointed as agile transformation leader to create a strategic agile-based development methodology/framework solution for the PARCS JIRA program

Led Iterative discussions and progress sync-up meetings with key stakeholders representing NGC and SPO

Created Content Templates for JIRA Issues (Epics, Features, and User Stories)

Created Proper Workflow Structure (Parent-Child Hierarchy)

Created Proper Issue Linkage

Created Capability Road Mapping

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Created vision of framework for radiating clear or transparent tracking

Process involves linking program epics into specific capabilities via JIRA component functionality.

Roadmap chart designed to track the progress of PARCS agile program milestones for stakeholder awareness.

• Appointed as the Scrum Master (and agent of change) to restructure/rebuild the PARCS/SMORS F0028 Sustainment Kanban team

Restructured pre-existing Jira ALM to mirror lean Kanban workflow

Integrated swimlane’ s to represent three types of class of services

Established lean Kanban metrics to address value-driven team level KPI’s (cycle time and throughput)

Established capacity and velocity values to assist with project prioritization needs

Extensive interfacing with DoD-SPO customer leadership team at the program level

• Appointed as the Scrum Master (and agent of change) to restructure/rebuild PARCS/SMORS F0028 MBSE Kanban team

Restructured pre-existing Jira ALM to mirror lean Kanban workflow methodologies

Integrated swimlane’ s to represent three types of class of services

Established lean Kanban metrics to address value-driven team level KPI’s (cycle time and delivery throughput) used as a form measuring and reporting team performance to NG PARCS program leadership and DoD customer-centric stakeholders

Established capacity and velocity values to assist with project prioritization needs

Extensive interfacing with DoD customer leadership team at the program level GM Financial (TX) Senior Certified SAFe 5.0 Scrum Master/ Agile Coach May 2022 – Nov 2022 Responsibilities:

• Hired as a contract agile professional to (remotely) coach/guide/lead and the Digital Contracting / Agile Release Team on SAFe 5.0 methodology how to apply agile values and principles and while enforcing the SAFe framework principals to achieve internal stakeholder requirements for customer brand loyalty.

• Lead Agile Release Team (ART) to modify and enhance Digital Contracting Services platform systems development engineers, OFS software engineers, cross-functional software test engineers via SAFe development methodology.

• Protect the development team from outside influences and remove impediments.

• Guide self-organizing dev-teams towards capturing and documenting a definition-of-ready and a definition-of-done.

• Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on ideation and problem solving.

• Facilitating getting the work done without coercion, assigning, or dictating the work.

• Assisting with internal and external communication, improving transparency, and radiating team progress and knowledge transfer information.

• Supporting and educating the dedicated Product Owner in the best practices for creating and refining the product backlog.

• Working closely with the Product Owner to ensure product backlog is visible and prioritized towards business value.

• Sprint/Iteration Planning, Iteration Reviews, Sprint/Iteration Retrospectives, and Inspect/Adapt.

• Empowering my team to be self-organized.

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Cognizant-Softvision (TX) Sr. Technical PM / SAFe 4.0 Agile Scrum Master DevOps April 2021 – May 2022 Responsibilities:

• Hired as a senior level SAFe/Scrum Agile Coach/Scrum Master/and Technical Project Manager consultant

(remotely) to lead by coaching Agile Release Team (ART) comprised of Azure DevOps engineers and cross- functional software development engineers and stakeholders via SAFe methodology.

• Develop strategies to solve complex technical challenges for Azure DevOps Platform implementation effort for the Ernst and Young Mobile platform project.

• Managing projects by defining and achieving project outcomes and meeting project key performance metric targets

• Guide self-organizing dev-teams towards capturing and documenting a definition-of-ready and a definition-of-done.

• Develop lean data-driven prioritization methodologies.

• Coach and Lead PI Planning Release Planning via velocity and capacity metrics for delivering product delivery predictability outcomes.

• Lead Design Thinking and Human Centered Design working sessions.

• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.

• Manage a variety of viewpoints to build consensus and create positive outcomes for all stakeholders.

• Develop new ideas and propose innovative solutions to problems.

• Prioritize new features/development and establishing execution is completed.

• Coordinate activities, compile information on teams, team performance metrics and overall status in a Dev Dashboard (Azure ADO)

• Develop leadership communications for dev-team transparency.

• Able to read situations and modify behavior to build quality, diverse relationships.

• To guide others to provide stretch goal opportunities while coaching teams towards successful deliverables.

• Act to resolve issues which prevent effective team working, even during times of change and uncertainty.

• Coach others and encourage them to take ownership of their development.

• DevOps E2E PaaS - .Net Core/Linux/Azure K8’s/AKS YAML Pipelines/DataLake/C#/IaC Scripting/Swagger Docs/Docker Images/KaaS/and SQL Server.

Michaels Corporate Technology (TX) Certified SAFe 4.0 Agile Scrum Master/Agile Coach Sept. 2020 – Mar 2021 Responsibilities:

● Hired remotely to serve as an agile modernization/transformation change agent in addition to the role of a certified scrum master

● An agile professional driven to inspire and lead the organization towards the knowledge and understanding of scrum principles and lean agile development best practices

● To drive scrum teams to successfully deliver high-quality product development activities and internal technical operations initiatives within pre-determined program increments

● Responsible for leading and coaching multiple platform and application development teams through agile best practices including coordinating and scheduling agile ceremonies, measuring progress and monitoring team performance via MVP scope, schedule, and quality metrics

● Collaborated with other fellow scrum masters and technical subject matter experts to resolve impediments and understand key inter-team dependencies.

● Serving as scrum master for 2-3 teams, providing guidance to teams and organization on how to apply Agile/Scrum best practices in a way that allows for Michaels Technology to respond to customer and product needs with high predictability and quality.

● Collaborating with the Product Owner and senior level management stakeholders to ensure backlogs are groomed and maintained.

● Guide self-organizing dev-teams towards capturing and documenting a definition-of-ready and a definition-of-done.

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● Organizing and facilitating daily stand-ups, requirement estimation, sprint & release planning, demos, retrospectives, and other related team meetings.

● Tracking and reporting of all relevant team performance metrics to ensure organizational transparency, including but not limited to team velocity, sprint & release status.

● Proactively identifying and removing team impediments thru consistent focus on creative problem solving by the team, as well as thru collaboration with appropriate subject matter experts and decision makers.

● Ensuring team tracking tools and relevant documentation are always maintained and current.

● Building and promoting an open, trusting, and respectful team environment; facilitating discussion, collaborative decision making and conflict resolution.

● Ongoing assessment of the Scrum maturity of the team(s) and organization; coaching the team to higher levels of maturity to get the most out of self-organization, at a pace that is sustainable and appropriate for the team and organization.

● Projects Led

o Content Management System Team (new E2E platform implementation to support image/text/video)

Coordinated with other dev-teams towards successful code releases.

Led dev-team to develop shared REST-APIs with other IT workstreams

Technologies used included but not limited to JAVA Spring/MongoDB/Google Cloud Platform/and JS-React.

o Data Modeling/Machine Learning Team – Data Structures (AI – based algorithms)

Team was comprised of data scientists, software engineers, and systems analysist responsible for creating data models defining data elements, and relationships in a standardized way so that the organization's data is interconnected.

Team used relational, dimensional, and NoSQL databases to manage the flow of information between departments within the Michaels organization.

Technologies used included but not limited to Python/PySpark/MongoDB/and Google Cloud Platform

Peraton ES SAFe 4.0 Certified Agile Scrum Master/Agile Transformation Coach Nov 2017 – Sept 2020

(Formerly Perspecta ES)

Responsibilities:

● Appointed as the Primary Change Agent and Scrum Master Lead for the CMS-FISS and MCS Modernization effort in a remote capacity.

● Single-handedly stood up total of 11 Scrum teams and 2 Kanban teams (Agile transformation training/coaching)

● Trained and mentored a total of 3 technology professionals to become Certified Scrum Masters (2 of 3 are now CSM’s)

● Also performed in the role as the Certified SAFe Advanced Scrum Master (Project Engineer-VIII)

● Responsible for providing Agile-Scrum oversight for FISS and MCS Modernization dev-teams.

● Responsible for providing Agile-Scrum development of a minimum of 3 and no more than 6 selected ideas for proof of concepts.

● FISS/MCS/MPSM E2E Modernization effort involved transforming the following efforts. o E2E Re-platforming Medicaid/Medicare source code from COBOL to JAVA o E2E Restructure HCPC Conglomerate File for Production Readiness o E2E Developing Read-Only MAC Application Program Interface (API) for Production Readiness o E2E Developing Updatable MAC Application Program Interface (API) for Production Readiness

● Responsible for leading transformation from Waterfall to Agile methodologies for FISS Medicare Part A and MCS Part B technology divisions.

● Responsible for training, coaching, and leading 3 Scrum Teams for FISS Modernization project, 2 Scrum Teams for FISS Maintenance, and 2 Kanban Teams for FISS Operations Support. Kyle Layton Rigg, CSM, CSASM®, MBA-MIS

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● Responsible for motivating and support project team members. Ensure they have the tools and knowledge to do their job and that all blocking issues are resolved quickly.

● Normalize and support self-organizing agile teams.

● Facilitate the delegation of tasks and responsibilities among team members.

● Guide self-organizing dev-teams towards capturing and documenting a definition-of-ready and a definition-of-done.

● Engage business/product owners in decomposing baseline requirements into creating epics, features, user stories and subtasks. Refine user stories for development consumption, and assist maintaining an accurate product backlog.

● Responsible for acting as primary facilitator for sprint planning, daily standups, sprint demos and backlog refinement.

● Assist with analysis for developing modular-based solutions(s) using agile development techniques capable of supporting transitional deployments of new tools and technologies without the requirement of introducing wholesale infrastructure changes.

● Engaged to promote and facilitate an active participation from all members of the Perspecta Application Transformation team

● Participation in onsite Kick off meeting, regular conference calls with Center for Medicaid Services (CMS), and monthly meetings with CMS Executive Leadership at the CMS Single Site facility in Baltimore, Maryland.

● Presentation of proof-of-concept ideas, within three weeks of the onsite Kick-off meeting, to provide client with a selection. These could include, but are not limited to, converting one or more modules to Java, and integrating it into the current FISS system and/or development of Application Programming Interfaces (API) for letter writing, or other functions.

● Responsible for establishing multiple separate teams comprised of a mix of individuals (i.e., business analysis and programmers) to develop multiple proof of concept designs in parallel.

● Provide CMS with a lessons-learned document and recommendations for each proof of concepts.

● Implement best practices for agile methodology utilizing Agile-Scrum framework. USAA Corporate IT (TX) SAFe Agile Scrum Master -Mid O&DC Mar 2016 - Oct 2017 Responsibilities:

● Promoted to onsite Certified Scrum Master for agile team within the Operations & Direct Channels / Bank IT division.

● Facilitated iteration/sprint planning, daily standups, backlog refinement, retrospectives, and software product demos.

● Assisted team by removing impediments due to having a clear understanding the objectives of other or parallel workstreams within a pre-defined control and release process.

● Led dev-teams using internal and external communication, improved transparency, and radiated active sprint status along with project roadmaps via project management software (IBM Rational Team Concert v6.0)

● Facilitated and assisted with prioritization and resolution of software defects.

● Guide self-organizing dev-teams towards capturing and documenting a definition-of-ready and a definition-of-done.

● Accomplished servant-leader capable of delivering large-scale software and Web development projects on time and on budget by effectively collaborating, facilitating, leading, and coaching Scrum teams.

● Expert at driving adoption and enforcement of SAFe Agile framework and coaching teams to become self- organized and self-managed throughout ecosystem.

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● Capable of bringing overwhelming enthusiasm and awareness to projects, applying expert judgment to the removal of impediments, keeping teams focused and delivering success in rapidly evolving and eco- systems.

● Ability to build healthy collaborative working relationship between product owners and members of cross-functional scrum teams.

● Coached scrum teams on how to solve internal conflicts and code design issues.

● Interfaced with Program Management Office to ensure project goals and requirements are being met.

● Successfully executed and delivered projects using facilitated daily stand-up meetings, backlog refinement sessions, sprint demo-reviews, sprint retrospectives, release planning, big room planning sessions, scrum of scrums meetings, and other SAFe-related team meetings

● Effectively tracked and communicated team velocity and sprint/release progress to all affected members of scrum teams, dev-teams, program management

● Updated Agile tracking systems such as Atlassian JIRA, IBM Rational Team Concert, INFOMAN, GitHub, and ALM to promote the transparency of a project and its progress.

● Successful at negotiating and establishing Minimum Viable Product (MVP) between Scrum Teams and Product Owners

Ability Bridge, LLC – Project Manager / Scrum Master Dec 2015 – Feb 2016 Responsibilities:

● Re-hired as a contractor in a remote capacity, to lead teams to complete full life cycle (E2E) agile projects, including infrastructure setup, security implementations and compliance, turning into robust automated production systems.

● Provided project management, scrum master leadership, and agile coaching duties for a dev-team to create a content management system [CMS] providing resources for the mental health industry.

● Facilitated sprint planning, daily standups, backlog refinement, retrospectives, and software product demos.

● Worked within a User Centered Design model (Discovery, Design, Development) Researched and benchmarked other industry UI Design and User Experience best practices. Bestica Inc. (TX) UX/ UI Producer - Project Manager Aug 2015 – Nov 2015 Responsibilities:

● Contracted to work onsite within an agile-scrum software development resources and framework, involving 2 to 3-week sprint cycles for user experience/user interface information architecture ecosystems/domains.

● Participated in face-to-face sit-downs with product managers and stakeholders, gathering business requirements to understand product goals and client needs.

● Researched and benchmarked industry standards within the digital web space

● Participated in the Discovery process to develop product requirements and user stories.

● Created low fidelity rapid prototypes within user centered design process

● Designed high fidelity wireframes and page mockups using MS Visio [including some Balsamiq] Ability Bridge, LLC (TX) – Project Manager/Scrum Master Dec 2013 – Aug 2015 Responsibilities:

● Hired as a contractor in a remote capacity, to provide end-to-end (E2E) project management and scrum master agile transformation efforts. Going from a waterfall to agile methodology framework.

● Led a agile dev-team to build a content management system [CMS] for a light directory access poral

(LDAP) that provides end user resources for the mental health industry targeted audience.

● Facilitated and led agile ceremonies and planning meetings as part of delivering end-to-end projects.

● Worked within a User Centered Design model (Discovery, Design, Development) Researched and benchmarked other industry UI Design and User Experience best practices.

● Facilitated face-to-face discovery meetings developing product strategy, user personas, task analysis, and overall application/product requirements.

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● Designed visual user journeys, wireframes, and high-fidelity mockups.

● Created fully functional interactive prototypes utilizing CSS, HTML, Bootstrap, jQuery, and JavaScript.

● Worked in an agile environment (scrum) with 2-week sprint and/or iterations.

● Guide self-organizing dev-teams towards capturing and documenting a definition-of-ready and a definition-of-done.

Selected Accomplishments:

● Achieved all deliverable timelines and benchmarks for implementing full-scale e-commerce portal-driven LDAP, including content management [UI/UX], monetize, optimize, and a fully responsive design for mobile cross-platform accessibility.

● Successfully developed all search engine optimization, which is fully integrated throughout the initial and final stages of front-end development while maintaining future scalability.

● Successful inputs and outputs included managed cost constraints; enterprise resource planning deadlines delivered on-time, seamless data migration, UAT approvals, including successful implementation and end- user training sessions.

● Successfully leveraged all programming languages necessary to develop and implement a unique Lightweight Directory Access Protocol [LDAP], within a multi-mobile friendly front-end e-commerce cross- platform content management system, Java, REST API, and jQuery. Compass Resource Group, LLC (TX) – Project Manager/ Scrum Master Feb 2010 – Nov 2013 Responsibilities:

● Appointed as the primary E2E Project Manager/Scrum Master to help coach new project team business analyst how to elicit, document and transpose non-functional business requirements into technical/functional requirements and acceptance criteria (user stories) to deliver an automated product based on stakeholder features.

● Facilitated and led sprint planning, daily standups, backlog refinement, retrospectives, and software product demos.

● Assisted with capturing and developing business rules from various subject matter experts and stakeholders appointed by state departments and governing officials to understand the business structure, policies, and operations for our organization to maintain contract compliance with TDARS contract.

● Created use case scenarios correlating to a more efficiently developed business plan and legal formation of the organization from ground up.

● Liaising with officials of government departments and regulatory bodies to maintain up-to-date clear and understandable

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