Customer Service Front End

SARINA BRYANT

**** ******** **, ******* ******, GA 30542 US • 678-***-**** • **********@*****.***

Customer Service - November, 2023 to Present

Kroger - Flowery Branch, GA

Organized store merchandise racks and displays to promote and maintain visually appealing environments. Help customers with their problems.

Supplying information in accordance with customers' needs and demands I'm responsible for writing daily reports on customer feedback. Deal with customer complaints about products or issues with supermarket items. Helped customers sign up for store loyalty programs and explained the benefits in detail. Developed long-term customer relationships and provided advice on purchases and special offers. Front End Leader - August, 2021 to January, 2023

Academy Sports + Outdoors - Baton Rouge, LA

Provided hands-on assistance to customers, assessing their needs and keeping up to date on their preferences. Improved merchandising and promotional strategies to increase customer engagement and sales. Taught my team members how to use effective strategies to meet operational and sales goals. Was in charge of overseeing employee performance, resolving issues, and increasing efficiency in order to meet productivity goals. Assisted customers in locating and selecting merchandise in any store department. Assisted customers in locating and selecting merchandise in any store department. Handled POS transactions such as checks, cash, credit card purchases, and refunds. Shift Manager - September, 2019 to May, 2021

Wingstop - Conyers, GA

Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues. Maintained a calm demeanor throughout periods of high volume or unusual events in order to keep the store running smoothly and set a good example for the shift team.

Ensured that employees were productive and on task in order to meet business and customer needs. Worked closely with team members to schedule breaks and shifts to comply with state regulations. Trained new employees.

Handled Cash

Open / Closed store in timely manner .

Dedicated to learning, growing, and succeeding.

Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Microsoft applications proficiency

Organization

Team management

Problem resolution

Customer service

Supervision

Cash Handling

Team building

High School - 2019

Newton High School - Covington, GA

Work History

Professional Summary

Skills

Education

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