Customer Service Distribution Center

Roger M. Doyle III

Email: *******@*********.*** Cell: 586-***-****

EXPERIENCE

Stanley Engineered Fastening

Distribution Center Lead Supervisor

****- *******

Supervisor position at a Tier 1 facility with over 13,000 SKU’s

Manage Union employees

Direct shipping handlers, leaders and clerks assigned to the Shipping Department

Ensure employees adhere to safety requirements

Stages outgoing shipments to include accuracy of paperwork, scanning for accuracy and ASN’s, correct any inventory discrepancies

Coordinates Cycle Counts and Physical Inventories

Responsible for processing customer orders, expedites, RMA's, and outsource components

Assures accuracy of inventories and locations

Adhere to pick schedules to ensure on-time shipping

Instruct employees on use of bar code scanning equipment

Perform supervisory duties relating to personnel issues

Identify and ensure training requirements are met per Work Instructions

Work directly with Customer Service Manager and Customer Service Reps to enhance shipping processes

Process Reqs and PO's

Ensures adequate packaging supplies are on hand

Prepare shippers, ASN’s and finalize orders

Ensures shipping area and racks are neat, clean, and orderly

Handle emergency customer orders as required

Intermediate experience with Microsoft programs, JDE Edwards, PLEX, ADP and AS400/Future3

Handle any disciplinary documentation, coaching, and employee performance reviews IAC, Inc.

Warehouse Supervisor

2011-2014

Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching, and assuring quality of goods.

Organize and maintain inventory and storage area

Ensure shipments and inventory transaction accuracy

Interface with customers to answer questions or solve problems

Maintain item records, document necessary information, and utilize reports to project warehouse status

Identify areas of improvement and establish innovative or adjust existing work procedures and practices

Confer and coordinate activities with other departments

Assure compliance of ISO-9001 policies and procedures

Accomplish warehouse human resource objectives by selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising job contributions; recommending compensation actions; adhering to policies and procedures

Meet warehouse operational standards by contributing warehouse information to strategic plans and reviews; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying warehouse system improvements.

Meet warehouse financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions

Maintain inventory by conducting monthly physical counts; reconciling variances; inputting data SKILLS

Highly effective supervisory skills and techniques

Result driven

Knowledge of warehouse software packages and MS Office proficiency

Ability to input, retrieve and analyze data

Hands-on commitment to getting the job done

Excellent communication and interpersonal skills

Proven ability to direct and coordinate operations

Strong organizational and time management skills

Experience in logistics, supply chain management and business administration

Sourcing

Strategic planning

Consultative approach

Recruiting

Training

Retention

EDUCATION

Franklin University

Columbus, OH

BS, Human Resource Management

Selected coursework: Human Resource Systems, Compensation Management, Fundamentals of Management, Staffing, and Organizational Behavior

St Clair County Community College

Port Huron, MI

AA, Business

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