Customer service
Resume:
Bianca Gordon
Atlanta, GA *****
**************@*****.***
Work Experience
Server
Maggiano's Little Italy-Smyrna, GA
November 2024 to Present
• Consistently earned XX% positive feedback ratings by establishing rapport with patrons and providing friendly, responsive service
• Assisted in the organization and execution of private events, ensuring exceptional service and customer satisfaction
• Collaborated with kitchen staff to ensure timely delivery of food orders to customers
• Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
• Provided recommendations on menu items based on customer preferences and dietary restrictions
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
• Adhered to all food safety regulations to ensure the health and well-being of customers Xfinity Sales Associate
XFINITY Store by Comcast-Hiram, GA
June 2024 to November 2024
-Assist customer with helping find the best product for them.
- Helping customers activate a new service
-Hit monthly metrics
• Consistently exceeded monthly sales targets by XX% through effective product knowledge and persuasive selling techniques
• Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
• Developed and maintained a strong client base through proactive outreach and follow-up communication
• Collaborated with team members to achieve collective sales goals, sharing best practices and providing support as needed
Rental Sales Agent /trainer
SIXT-Atlanta, GA
August 2022 to April 2024
o Welcomed and engaged customers with a warm smile and greeting, fostering a positive atmosphere o Expertly advised and upsold suitable vehicles and extras based on customer needs o Achieved daily metrics, demonstrating consistent performance o Train new employees
o Impact: Enhanced customer experience, contributing to branch success o Eager to apply analytical skills to solve complex problems, ensuring project success. o Upsell customers on Car insurance packages, car packages and any add ons. o Data Entry Customers Person Information such as Passports, Drivers License, Visa eligibility status. o Conduct Light background check on every customer o Set up & create business accounts
Life Insurance Agent
American Life Insurance Company-Atlanta, GA
June 2021 to November 2023
•
• Developed and maintained a client base of XX individuals through prospecting, networking, and referrals
• Analyzed clients' financial situations to determine appropriate life insurance coverage options
• Presented and explained various insurance policies to clients, highlighting benefits, features, and premiums
• Achieved XX% sales growth year-over-year by effectively cross-selling additional insurance products to existing clients
• Maintained accurate records of client interactions, policy details, and commission payments in CRM system
Account Manager
LJG Sales-Atlanta, GA
June 2021 to August 2022
• Managed a portfolio of XX key accounts, consistently exceeding sales targets by an average of XX%
• Developed and maintained strong relationships with clients, resulting in a client retention rate of XX%
• Identified upsell and cross-sell opportunities within existing accounts, leading to an increase in revenue by XX% annually
• Provided regular updates on account performance and market trends to senior management
• Collaborated with the marketing team to create customized solutions for clients, resulting in a customer satisfaction rating of XX%
Outside Sales Representative
The Home Doctor-Virginia
May 2020 to October 2021
•
• Consistently exceeded sales targets by XX% each quarter, resulting in recognition as top-performing sales representative for three consecutive years
• Developed and maintained strong relationships with key clients, resulting in a customer retention rate of XX%
• Identified new business opportunities through market research and cold calling, leading to a XX% increase in client base
• Conducted product demonstrations and presentations to potential clients, effectively communicating the value proposition and closing XX% of deals
Education
High school diploma
Lithia Springs Comprehensive High School
College in Medical Assisting
Fortis college
June 2019 to December 2020
Skills
• Insurance Sales
• Vital Signs
• Sales
• Upselling
• Microsoft Word
• Cash Handling
Certifications and Licenses
Life & Health Insurance License
Contact this candidate