Operations Manager Patient Care, office manager
Resume:
Desiree Zimmer
Gilbertsville, PA *****
*************.*********@*****.***
Professional Summary
• Desiree Zimmer, dynamic and versitile, medical and dental operations manager with 20 years of progressive experience in clinical, administrative and leadership positions. Currently, 7 years in management positions that are directly responsible for financial budgeting and monitoring overall practice profit and loss. Strong sales presentation skills with focus on treatment services and products. In-depth knowledge of patient care in office and emergent clinic settings. Medical and dental insurance coding, billing, batching and advanced level claim management skillset. Performs auditing processes for revenue cycle management.
• My leadership, with a focus on employee development and analytical decision making skills, has effectively resulted in policy implementation that dramatically increased patient flow, turn over rate, number of clients treated per day and account collections. As an adjunct to these important performance indicators, return visit rates of clients increased and staff turnover greatly decreased. These are some of the substantial, verifiable achievements in business metrics and culture development, that I've achieved, and have helped to drive a transformative team morale.
• Team coaching that is inclusive, and enables collaboration. Strong employees are encouraged to flourish into leaders. My leadership style compliments my unwavering commitment to providing unsurpassed client care and services.
• EDUCATION:
• I hold a Bachelors degree, BA, in Business Administration and Management from Peirce College, and an Associates degree, AS, in Healthcare Administration from Montgomery County Community College, earned prior to my business curriculum. In addition, I hold multiple clinical diplomas that have laid a foundation for my medical and dental terminology, anatomy, pharmacology and skills in clinic.
• VOCATIONAL TRAINING Expanded Functions Dental Assisting, EFDA . dental X-Ray license and Registered Medical Assistant, RMA, direct workforce experience with: Phlebotomy, vitals, catheterization, PHI & H.I.P.A.A policy compliance. CPR by ARC.
Authorized to work in the US for any employer
Work Experience
Medical Practice Manager
Forte Faces Inc-Conshohocken, PA
June 2024 to Present
Practice manager for concierge style, wellness and aesthetics focused, medical practice.
• Business and practice management with a focus on fine tuning patient care processes. Revenue reports, expense tracking and KPI monitoring for new business growth. Overall profit and Loss . Budgeting, vendor management, ordering inventory and supplies. Patient interaction and scheduling for clinic flow.
• Small business media marketing, educational content and product sales. Sales conversion through SEO.
• Team leadership and development. Training on EMR health records software, and onboarding.
• Consulted as a management partner with our mid level provider and BSN owners, to develop policies, contract and fulfill pharmacy orders, and market a provider administered,medication assisted, medical weight loss and wellness program.
Home Care Consultant & Client Coordinator
Caregivers America / Modivcare-Jenkintown, PA
April 2018 to Present
• I have held a hybrid position at Caregivers America/ formerly Modivcare. Since 2018 as a HomeCare and Hospice employee.I started my tenure with direct care. I applied my administrative experience, organizational education and critical reasoning skills into advancing roles within the company.
• POSITION: Field Attendant/ CAREGIVER: 2018-2021.
• Managed the everyday needs of my cases, aging, post acute, long term and chronicly ill clients with their physical, emotional and Long term care needs. Ranging from daily living tasks, hygiene, meals, Meds, wound care, vitals, catheter flush, Change and ambulation assistence.
• Accompany my client patient to provider appointments as a support and informational liaison.
• POSITION :2022-present CONSULTANT/CLIENT CARE COORDINATOR.
• Managing company and outside contacts with the needs of the clients. Adherence of insurance specifications and policy. Targeting goals of patient care, while hitting under budget. Utilizing the data for the care plan, document, present and and review for assigned caseload. Multi-unit Practice Operations Manager
American Dental Solutions-Phoenixville, PA
September 2022 to May 2024
Served as the practice ops manager over multiple locations for a corporate structured, multi specialty dental company.
• Financial management of dental offices by overseeing all aspects of finances and P& L, including closing high dollar cases and treatment presentations, which resulted in achieving a 20-25% increase in revenue.
• Metrics/ KPI's increased.25% RCM in place for efficient patient protocol.
• Utilize quick books, excel, and Microsoft Office suite to generate personal reports and used system software for financial records.
• Daily deposits, billing and balancing accounts, collections, patient phone calls and correspondence.
• Pharmacy for prescriptions, following up and referral with specialists, scribe/ notes coordination with doctors, insurance companies and scheduling for provider production and flow.
• Communicating and being the liaison between doctor/patient/ employee. Multitasking with high volume patient flow approximately 50+ seen daily.
Admin Office Manager - Treatment & Financial Specialist A Family Dental Care Center-Jeffersonville, PA
August 2018 to September 2022
Confident Manager of the administrative team for a multi- location, Cosmetic general and Implant surgical dentistry practice. Business and production goals were supported by my clinical operations skillset.
• Directed and empowered front desk team by fostering a collaborative work environment, while demonstrating the importance of accurate and detailed patient information.
• Sales negotiation and patient focused strategy during treatment presentations which resulted in a high rate of case acceptance.
• Claim closure rate resulted in account reconciliation, and clean aging reports. Outstanding collection rates were attributed to improved estimations and enforced fiduciary policies.
• Administrative process improvement was directly affected by leadership initiatives to enhance clear and accurate clinical to front desk communication, along with continuity of care during patient hand off.
• Successfully developed a streamlined process of patient care resulting in improved practice KPI's and completion of Revenue Cycle Management.( RCM)
• 15% increase in efficiency and productivity within front desk operations.
• Completed E.F.D.A certification and was the venipuncture technician for the practice. PRF / PRP applications.
Administrator and Surgical Coordinator.
Dr Franco PicoFazzi-Plymouth Meeting, PA
April 2013 to August 2018
• Dr PicoFazzi - private operating suite with medspa treatment rooms, licensed anesthesiologist and board certified maxillofacial surgeon for head and neck/ DMD for dental services.
• Handled all administrative office and Insurance responsibilities. Patient scheduling and production goals.Verified and submitted claims and pre determinations. •Calculated co-pay, collected patient payments .Closed out end of day deposit for the practice.
• Followed up and entered all E.O.B's, took appropriate measures on any unpaid procedure claims.Balanced patient accounts, presented and entered all treatment plans for dental side of practice.
• Scheduled PRN nursing staff for vitals management during general anesthesia cases. Sterilized instruments and field for surgical procedures when needed. Surgical assistant for Managing airway and vitals in OR. Phlebotomy.Throat curtain and passing instruments.
• Assisted during toxin injections, filler and PRF / PRP injections, laser and aesthetic appointments upstairs in fully equipped MedSpa.
Accomplishments:
• Effectively moved from clinical and surgical to administrative positions as warranted.
• Educated patients on dermatology, skincare product lines and aftercare for services. Treatment Coordinator/Front Desk
Mainline Dental Group-Wayne, PA
November 2012 to April 2013
• Performed all administrative, insurance and financial treatment planning, duties for a prestigious periodontal- prosthodontic, cosmetic and general dentistry, six provider and hygenist office. Utilized in and out of network fee schedules, provider dependent and negotiated credentialing, and assignment of benefits.
• Processed all accounts payable and receivable for the office. Ended day, month and year reports for the dental accounting software. Patient and insurance collection, account reconciliation, scheduling for production, claim processes and banking deposits for all revenue collected in office. Collections ratio increased by 30% from previous year by provider under my handling.
• Successfully treatment planned, presented, and managed cases throughout the service claims life cycle.
• Payments and financial arraignments for substantial surgical and restorative cases. Lead Dental Assistant
Dr Frank Mindicino-Trooper, PA
November 2009 to November 2012
• Clinical and administrative duties for two doctor, two hygienist practice.
• Assisted in house endodontist during treatment.
• Received dental radiation certification and DANB certificate of national board status. Moved from traditional x-ray exposure and mounting to digitized environment. Urological Nursing, Registered Medical Assistant (RMA) Montgomery County Urological Associates-Norristown, PA July 2005 to October 2009
• Treated urological patients in an office/ suite short stay surgical setting. Fixed assistant to Dr Braun. Rotated for Dr Osiris, Rosenthal, Blattstein and Braun as scheduled.
• Assisted during biopsies, vasectomy, Catheterization of males and females. Cystoscopy, biologic chemotherapeutic bladder installations, bladder scans after fill and cath for retention analysis. Training beyond diploma scope by Registered Nurses and urologist.
• Phone etiquette, EMR, MIPS, scribe, pharmacy orders, scheduling patients for surgical procedures in hospital, and subsequent follow ups in office, collected urine and blood specimen preps, fixed lab samples and microscope slides for analysis.
Education
Certificate in Business
Wharton School of Business - Remote
January 2024 to November 2024
Online general business management certificate for maintaining skills and education continuity. Vocational Education and Training in Expanded Functions Dental Assisting Berks Technical Institute - Wyomissing, PA
January 2022 to August 2022
Diploma and clearance to apply for an Expanded function dental assisting license through the PA state boards. Must be maintained by practice/ in office hours, continuing education, training, recredentialing. Clearances for child abuse, criminal and vocation violations: CLEARED through the state in 2022 and 2024 by Foster and Family Services.
Certificate in Yoga teacher training certification 200hr RYT. Kindred yoga studio - North Wales, PA
September 2018 to May 2019
Registered yoga teacher training 250 hr including mentoring hours. Officially certified 200 hr RYT through the yoga alliance, nationally accredited credentialing committee. Maintaining credentials through continuous education and in studio practice and teaching hours. Emphasis on safety and spinal alignment. Bachelor's degree in Business Administration & Management Peirce College - Remote
September 2013 to May 2018
Business administration and management as it applies to healthcare administration and the healthcare business settings . Peirce is a private education experience geared towards the working adult professional. A complete Bachelor of arts education with an emphasis on management and financial analysis.
Associate of Applied Science in Healthcare Administration Montgomery County Community College - Blue Bell, PA August 2005 to June 2008
Healthcare Administration and the business of healthcare, ethics, compliance, coding, billing and legal regulations for healthcare operations and services. Certificate in Medical Assisting
Cittone Institute - Plymouth Meeting, PA
September 2003 to August 2004
Registered Medical assistant for clinical applications. Including phlebotomy certification, venipuncture, vitals, CPR, BLS, wound care, ambulatory procedures, EKG, EEG, HIPAA and PHI adherence and policies. Charting, pharmacology, medical and anatomical terminology. Skills
• Financial acumen
• Budgeting
• Inclusivity (10+ years)
• Profit & loss
• Practice management (7 years)
• Plastic surgery
• Bookkeeping
• Dentrix
• Registered Yoga Teacher (3 years)
• Healthcare management
• Medical office management
• Staff training (7 years)
• Balance Sheet Reconciliation
• Practice Management
• Sales
• Leadership
• Marketing
• Urgent care
• Eaglesoft
• Microsoft Office
• Leadership
• Infection Control Training
• Marketing
• Medical terminology
• Medical Records
• EMR Systems
• ICD-10
• Medical Office Experience
• Medical Billing
• Office management
• Medical Scheduling
• Computer skills
• Phone Etiquette
• Filing
• Computer skills
• Business management
• Billing
• Team management
• Analysis Skills
• Oral Surgery
• Budgeting software
• Receptionist
• Anatomy knowledge
• Dental Assisting
• Vital signs
• Operations management
• Project planning (7 years)
• Anatomy Knowledge
• Associate Degree in Healthcare
• Leadership (7 years)
• Vital Signs
• Presentation skills
• Scheduling
• Dental office experience
• Multitasking
• Sales
• Azure
• Microsoft Powerpoint
• Schedule management
• Business analysis
• Phlebotomy
• Patient Care
• QuickBooks
• Front desk
• Bachelor's Degree in Business management
• HIPAA
• Insurance verification (10+ years)
• Venipuncture (10+ years)
• Chairside Assisting
• Inventory
• Employee retention
• Assisting
• CPR
• Microsoft Excel (7 years)
• Quick Books
• Experience Administering Injections
• Financial Report Writing
• EMR systems (5 years)
• Customer retention
Certifications and Licenses
Certified Phlebotomy Technician
Radiation Health & Safety Certification
AED Certification
BLS Certification
EFDA Certification
RMA
Driver's License
BC/BE
Certified Medical Assistant
CPR Certification
Additional Information
• Member of American Association of Dental Office Managers: AADOM since 2022.
• Member of American Association of Medical Office Managers/ aesthetic practices since 2024.
• Cleared and licensed to Foster children through Pennsylvania/ Montgomery County CYS since January 2024/ took emergency Temp custody in August 2023.
• PASSED and CLEARED for all background clearances needed, and investigation of criminal, psychological, financial and personal suitability and eligibility to work with CHILDREN. Myself, my husband and my adult daughter cleared, my 13 yr old was - discharged from needed clearances.
• I teach Yoga classes and holistic whole body and emotional regulation classes in my free time/ weekends.
• We ( as a family) Serve and volunteer as often as possible, soup kitchens, delivery of meals to underprivileged and under-served, and those suffering with mental health and addiction afflictions.
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