Service Delivery Project Management

Sarhan Khan Missalot

Email: *******@*******.*** Mobile: +61-041*-***-***, +61-045*-***-***

LinkedIn: https://www.linkedin.com/in/sarhan-khan-missalot-9012/ 1

Engineering professional and consultative sales leader with proven experience in service delivery, project management, product management, technical leadership, and collaboration in various industries such as telecommunications, utilities, mining, medical, semiconductors, and electronics manufacturing. Thrive in delivering innovative and cost-effective transformative solutions that give a competitive advantage in network planning, integration, transmission, and commissioning of various network systems building relationships for sustainable business growth.

Skills

Adaptability Electrical Engineering Stakeholder Management Communication Professional Attitude Telstra Applications Business-to-Business (B2B) Sales Negotiation Continuous Learner Sales Target Management LTE Procurement

Driving Results Sales Processes Telecommunications Business Development Business Consulting Technical and Solution Sales Profit and Loss Management Collaboration Client and Business Growth Strategy Market Research Geographic Information Systems (GIS) Professional Experience

Wideband Designer and Planner

Cyient Australia (May 2016-present)

• Subject matter expertise (SME) in the $50 million Telstra wideband project environment for E2E network planning, design, appraisal, and coordination in terms of the design, integration, and construction of fixed-line fibre optic, fixed wireless, copper, and radio services with working knowledge about Ethernet, PDH, Mega link, Epicentre, EVO, Optomux, VCTS, Managed Lease Line Services, Opticwave, E-Line and OS V-8.

• Reliable track record of implementing agile processes involving an increase of 35% in terms of service delivery workflow, 50% increase in quality, and a 20% increase in compliance equates to a saving of $10 million while creating an innovative culture.

• Demonstrating highly developed analytical skills and high attention to detail via cost tracking, forecasting, and reporting to finish the work quicker than usual resulting in a 20- 25% time conservation equated to eliminating 3 months of unnecessary work.

• Data-driven decision-making in terms of the recovery of Ethernet, IP, ISDN ETSI, Frame Relay, Leased Line circuits, Digital Data Networks, and ATM services in one period, did 1000 cancellation orders in over two months equating to 35% more cancellation work from Telstra.

• In a project that had vague information, produced a solution that assimilated information quickly resulting in the customer paying an extra $800,000 for upgrades while building key stakeholder relationships (project managers, service delivery leads, network planners, site access technicians, construction leads, customer sales specialists, product owner chapter leads) through resourcefulness and trust.

• Leading a group of 10 people in practice activities, defining priorities, discussions, and skill- sharing such as training on the hybrid of SDH Ericsson and DWDM Ciena packet transport plus with other vendor platforms a5620SAM, U2000, Cisco EPM, Alcatel Lucent, Nokia single RAN producing high-quality work with faster cycle times. Sarhan Khan Missalot

Email: *******@*******.*** Mobile: +61-041*-***-***, +61-045*-***-*** LinkedIn: https://www.linkedin.com/in/sarhan-khan-missalot-9012/ 2

Mentor - Innovate to Grow (I2G) Engineering STEM Program and CSIRO Innovate to Grow

(I2G) Technology Innovation Trends (Volunteer)

Practera (November 2021 – December 2021, June 2022 – July 2022, June 2023 – July 2023)

• Mentored remotely a team of 4-6 student engineers as a consulting team and STEM project teams for various Australian clients and small and medium enterprise (SME) utilising my engineering plus industry experience to improve their professional skills regarding digital transformation for employability.

• Guided and supported the team for the final report and a presentation for possibilities in establishing a software platform for decarbonisation reports to the client.

• Another for the market appetite for a new generation of multifunction hazardous area lighting incorporating wireless asset tracking and short-range wireless communications with IoT devices for automated control.

• Guided and supported the team for the final report and a presentation for design and implementation of an automated filling system for improving the food manufacturing process.

• The teams rated my overall feedback from 9-10 out of 10 (90%-100%). Mentor – Education Mentor – Engineer

Engineers Australia (March 2023, November 2023)

• Assisted the University of Western Sydney, Macquarie University, UNSW, University of Sydney, UTS, and University of Wollongong teams in a series of engineering workshops encouraging around a total of 360 Year 7-10 school students to understand and applying the engineering design process in a fun way that come from 14 different schools all across New South Wales and ACT.

• Conserving with the students about of what engineering involves and is a key school’s engagement as part of the NSW Government's Office of the Chief Scientist & Engineer.

• Assisted in a couple of workshops at a school with practical engineering design projects involving ciontraucting and testing a sample jet plane and using Arduino. Education

Bachelor of Engineering (BEng) (Honours) (Electrical, Electronics, Telecommunications)- Western Sydney University (2009-2020)

Certifications

LinkedIn Learning and Project Management Institute (PMI) (2020-present)

• Agile Methodologies, Lean Six Sigma Green Belt, Operational Excellence, Kaizen Work-out facilitator, Project Management Foundations, Technical Sales, Solution Sales, Critical Thinking. Publications

ICCERP 2019, Sydney Australia (24th-28th November 2019)

• ‘RFID Dual-Band Antenna for Infrastructure Health Monitoring’

(https://ieeexplore.ieee.org/document/8956991)

Sarhan Khan Missalot

Email: *******@*******.*** Mobile: +61-041*-***-***, +61-045*-***-*** LinkedIn: https://www.linkedin.com/in/sarhan-khan-missalot-9012/ 3

Groups, Associations, and Industry Events (2020-present)

• Engineers Australia, IEEE, Electronex, Media and Entertainment Expo, ABE show, Australian Manufacturing Week, Modern Manufacturing Expo, Workplace Health and Safety Show, Integrate, Security, Future.nsw. Australasian Bus and Coach Expo, CSIRO Industry 4.0 Manufacturing event, Online Retailer, Digital Transformation Live, IMARC (International Mining and Resources Conference), Indo Pacific 2023, Emobility, National Roads and Traffic Authority Expo, Australian Healthcare Week.

• Marketing, IoT Alliance, IoT Stars.

Contact this candidate