Customer Service Delivery

MAURICE GALMORE

Atlanta, GA ***** 470-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

Polished, professional and forward-thinking with superior leadership skills, business acumen and a proven track record of success. Driven to continuous operational and financial improvement, cementing business position and enhancing long-term success with visionary management. Well-grounded in sound business principles and cognizant of strategies for enhancing business efficiency, profitability and service delivery. Talented individual skilled at completing daily assignments and contributing to team success. Always willing to take on any task. Adapts quickly to new needs and policies. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.

SKILLS

• Marketing • Negotiation • Team management

• Recruiting • Communication skills • Sales

• Organizational skills • Microsoft Excel • POS

• Project management • Payroll • Customer service

• Word • Payroll management • Dispatching

• PowerPoint • Pricing • Logistics

• Management

EXPERIENCE

Chief Executive Officer /Owner/Operator/Logistics April 2016 - Current Galway Express LLC Atlanta, GA

• Directed business operations for 10 employees company generating over $200,000 in yearly revenue

• Devised Marketing plan to expand and encourage growth with company Recruited, hired and trained personnel, working to establish an environment where work loads were met and dispatched loads were delivered in a timely manner

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Trained and motivate10 employees to perform daily Over the Road Business route functions, including having knowledge with Qualcomm systems, Sylectus and TransFlo+

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Held weekly meetings via SKYPE with Drivers and Team to identify opportunity chances and Techniques to overcome obstacles experienced in prior weeks

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Developed and implemented strategic updates to business operations to solve issues affecting efficiency, profitability and production

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• Managed and executed payroll for 10 employees on a weekly basis

• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts. Merchant Acquiring/Credit Card Processor April 2016 - April 2016 PRIORITY PAYMENT SYSTEMS Alpharetta, GA

Provide a competitive statement analysis and the benefits to Merchants who are seeking a better processing solution for their business

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• Proven Top Lead Sales performer monthly obtain several Top10 Awards

• Motivated and encouraged staff to enhance productivity and meet demanding internal and customer targets Team lead which comprise of training team on product knowledge and different sales strategies to enhance peers to excel in the sale position

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Successfully manage a combination of 75-100 outbound/Inbound calls per day discussing financial with institutions and Merchants a more efficient and cost-effective credit card processing solution that will benefit both their business and clients

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• Maintain accurate and outstanding documentation and Merchant follow-up Homes Service Consultant January 2012 - January 2015 ALLCONNECT, INC Atlanta, GA

Assisted customers with their moving endeavors by offering and delivering them services such as Phone, Cable, Internet as well as gas and electric from their local Power Companies at a competitive rate

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• Top Sales performer averaging consistently over 200% to plan while the company's expectations was 100% to plan Team Leader which comprised of helping team adapt to a winning way, motivating peers to reach their goals and coaching other employees providing extensive training on exclusive products

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• Took ownership of customer issues and provided complete excellent customer service with end- to-end resolution

• Obtained several Top 10 awards for exceptional sales performance

• Discussed options with clients and determined appropriate plans. EDUCATION

Atlanta University, ATLANTA, GA May 2007

Hazelwood Central High School, St. Louis, MO May 2001

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