Customer Service Representative

PROFESSIONAL SUMMARY

Highly flexible and versatile IT professional with experience working as an individual contribution and in a team environment. CompTIA A+ Certified individual. Skilled in the areas of food service and customer service. Driving, Open-minded, dependable with a passion to bring technology to the food industry. With years of in customer service witch made me an advent listener, calm under pressure while always have a professional manner. PROFESSIONAL & TECHNICAL SKILLS

Problem Solving and Conflict Resolution.

Prioritizing and completing tasks and projects.

Proficient in Microsoft Suite, Windows OS

Troubleshooting PCs

Ability to understand, disseminate, and implement policy and procedures.

Training and developing team members.

EDUCATION

Per Scholas IT Training, Columbus Ohio

CompTIA A+ certified June 2017- August 2017

Columbus Culinary Institute, Columbus, Ohio

Associate of Applied Science, Culinary Arts June 2009 - February 2012 PROFESSIONAL EXPERIENCE

Chase March 2023-August 2024

retail collection specialist ll

● Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers

● Communicates with customers in a metrics-driven environment

● Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment

● Takes ownership of each customer interaction while treating them with respect and responding with empathy

● Works both independently and in a team environment

● Abides by all applicable regulatory and departmental practices and procedures Discover November 2019- August 2022

Customer Service Representative

Quickly assess customer needs and proactively provide solutions.

Refer unresolved grievances to designated departments for investigation

Examine all relevant information to assess validity of complaints and determine causes.

Handle incoming calls, emails, letters, and/or chat sessions from customers.

Look up account and transactions information to provide answers and recommendations Dish network

Customer Service Representative

January 2018-june 2019

Supports Tier 1, Tier 2 technical support and customer service phone support for external customers

This support can be, but is not limited to, entertainment services and products, hardware systems/accessories, and customer service inquiries regarding technical support, billing, and general information requests

Assist customers with their billing and payments as needed

Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics Teleperformance Columbus, Ohio

Customer Service Representative October 2017 – January 2018 Provide excellent customer service at all times

Follow up to customer inquiries by taking action in a timely manner

Troubleshoot equipment and systems problems

Problem solve to help customers resolve issues on first call

Enters data from customers into various software programs

Appropriately communicate with upset customers to resolve their inquiries Steak N’ Shake, Columbus, Ohio

Cook/Grill Associate and Cashier

October 2016- June 2017

Preparing 100’s of STEAKBURGER sandwiches, melts, and all other grill products daily.

Followed Ohio Department of Health regulations when cleaning store equipment including: grill, fryers, work stations, etc.

Processed over 50 cash, credit and coupon transactions quickly and efficiently utilizing store POS system daily.

Sonic Drive-In, Columbus, Ohio

Co-Manager October 2012- October 2016

Reviewed resumes, conducted interviews, and hired 12-15 employees annually.

Trained three assistant managers annually in financial duties to include store deposits and additional management tasks.

Ordered appropriate quantities of store food and supplies to ensure store efficiency.

Conducted weekly inventory counts of store products.

Completed weekly feedback sheets detailing store sales, labor efficiency, and service productivity. Assistant Manager July 2010 - October 2012

Trained 60 new crewmembers in order processing, preparing products, and appropriate sanitation of work area based on corporate regulations.

Resolved close to 720 customer complaints.

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