Employee Relations Maintenance Technician

XAVIER

COLLINS

Highly skilled and detail oriented professional with 7 years of experience in management, payroll, employee relations, state compliance regulations, and other client focused environments. Seeking an opportunity to contribute my expertise and drive operational excellence in a dynamic environment.

CAREER HIGHLIGHTS

Pedcor Management: Within the first 3 months of working as a maintenance technician, reduced individual work orders from 150 to 0, allowing for bigger projects within the complex to be focused on. Helping create a system where work orders never got over 10 within a month.

King Soopers: As the produce manager successfully revamping the department and increased the store’s overall rating. During one of the quarterly Corporate evaluations got the store to a #3 rating making it one of the top stores in the state and becoming a model for other stores to mirror and overhaul their departments after.

CORE COMPETENCIES

Payroll

Employee Relations

Compliance Management

Process Improvement

Management/Supervisory Experience

Problem Solving

Inventory Management & Data Entry

Production Operations

Organization & Ability to multitask

Microsoft Office Suite

EXPERIENCE

Maintenance Technician, Pedcor Management; Aurora, CO— 04/2023- Present • Responsible for preventative and corrective maintenance in vacant and occupied apartments, common buildings, equipment, and pools. • Completion of service requests within 24 hours. • Participation in a seven (7) day 24 hour rotating on-call schedule for emergency after hour calls • Prioritize maintenance requests based on urgency and the potential of further damage. • Ensure that the curb appeal of the property is maintained at all times, including the path to the models and office. • Assist in maintaining the proper inventory by alerting supervisor/office when current stock is depleted. • Keeps storage and shop areas in a neat, well-stocked, clean, organized manner, per company color-coded program. • Continue the maintenance operation in the absence of the maintenance supervisor.

Produce Manager, King Soopers (Kroger); Denver, CO — 10/2017 – 04/2023 •Assist in hiring and onboarding new employees in Produce •Maintaining employee relations within the department •Department Payroll •Collaborated with other departments to assure store met quality assurance standards •Process improvement providing suggestions about inventory/products •Assist the store manager in reaching sales & profit goals • Managed inventory and ordering process •Responsible for servicing and assisting customers in the Produce department • Transporting and stocking produce from the prep areas/cooler to the sales floor

Call Center Representative, Dish Network; Thornton, CO — 10/2014-10/2017 • Provide friendly customer service • Answer inbound calls • address account questions • Provide product and service information and resolve product and service problems • Open and maintain Customer Accounts • Recommend potential products or services

Nutrition Care Specialist, Aurora Public Schools; Aurora, CO — 08/2012-10/2014 • Collaborated with other kitchen staff while maintaining a consistent positive attitude • Adhered to proper sanitation, cleaning, and kitchen safety program as defined by federal, state, local guidelines and rules • Prepare, and serve meals according to standardized menus and recipes

Medical Assistant; Stubner, Saari and Summers Family Practice; Centennial, CO--- 05/2009-08/2012 • Assists with preparing patients for examination •Obtain patient medical history • Accurately taking vital signs and documents the results • Review and reconcile medication list • Implements plan for each clinic ahead of time to identify and anticipate potential clinic flow problems; Monitors master schedule; Resolves unexpected patient flow issues. • Coordinates telephone communication with patients, families, referring providers and other members of the health team; utilize follow-up system to assure care follow up and coordination is accomplished; tasking by utilizing scripted call backs relaying messages from the clinical licensed professional. • Responsible for administrative function to support clinic: manual billing, data verification, data entry, photocopying, prior authorizations, answering unit/clinic phone, taking phone messages, faxing and obtaining records. • Reviews charts and prepares them for the following day as indicated • Stocks patient care areas with the necessary supplies. • Coordinates with other clinics to ensure quality patient experience

EDUCATION

Cambridge College, Medical Assistant Diploma - Graduated 2009

Externship- Smoky Hill Family Medicine

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