Project Management Process Improvement

DENISE S. ROBINSON

Ft. Washington, MD ***** 301-***-**** ***************@*****.***

GOVERNMENT CONTRACTING SPECIALIST & COMPLIANCE ANALYST

"Driving Efficiency and Compliance in Government Contracting Through Strategic Analysis and Process Improvement"

Accomplished and visionary Government Contractor with a proven track record in business analysis, compliance oversight, and strategic planning within Federal and District of Columbia contracting environments. Skilled in stakeholder management, project management, and data analysis, driving efficiencies and ensuring compliance with regulatory standards. Expertise in business process improvement, requirements gathering, and strategic analysis, with a focus on maximizing operational effectiveness and mitigating risks. Adept at fostering cross-functional collaboration, delivering superior customer service, and implementing technology solutions to enhance organizational performance.

Compliance Management and Oversight: Streamlines operations by ensuring adherence to laws, regulations, and policies, while maximizing administrative controls to minimize risks and enhance compliance.

Strategic Analysis: Conducts in-depth strategic analysis to identify opportunities, mitigate risks, and support informed decision-making, utilizing market research and data analysis to drive effective planning.

Business Process Improvement: Maps end-to-end processes, identifies inefficiencies, and implements targeted improvements using industry best practices to enhance productivity and optimize workflow.

Stakeholder Management: Builds and maintains strong relationships with executive stakeholders, government agencies, and cross-functional teams, facilitating alignment, managing expectations, and driving successful project outcomes.

Project Management: Demonstrates proficiency in managing project lifecycles, defining scopes, and delivering projects on time and within budget, ensuring quality standards are met throughout.

Advanced Data Analytics: Utilizes advanced analytical techniques to extract insights from data, inform decision-making processes, and drive strategic initiatives, enhancing organizational effectiveness and efficiency.

Business Analysis & Strategy

Requirements Management

Compliance & Risk Mitigation

Stakeholder Engagement

Process Optimization

Data Analysis & Management

Project Management

Vendor Management

Change Management

Systems Integration

Agile Methodology

User Acceptance Testing (UAT)

Emergency Operations

Program Management Office

Technical Documentation

DANTECH Jan 2021 – Present

Contractor for the Government of the District of Columbia, Office of Contracting and Procurement (OCP) – Washington, D.C

District of Columbia Purchase Card Team, Procurement Analyst-Compliance Covid Emergency Operations Center-Business Analyst

Coordinates the citywide P-Card program, ensuring strict policy adherence and operational efficiency. This role also contributes to program effectiveness by maintaining compliance with laws.

Monitor 700+ Purchase Card holders, ensuring they operate efficiently and follow program guidelines. This focus on user compliance enhances program effectiveness by maintaining a large and responsible user base.

Apply advanced audit techniques to scrutinize policies, identify areas for improvement, and ensure program integrity and compliance with laws and regulations.

Serve as liaison between stakeholders, fostering effective communication channels and facilitating smooth coordination and problem-solving among cardholders, management, and providers.

Lead compliance reviews, identify discrepancies, and recommend corrective actions to ensure full program compliance and minimize risks.

Implements Smartsheet Data Collection and Analysis Processes, enhancing data management capabilities.

Provide expert advisory services on compliance matters, guiding stakeholders across the organization to ensure adherence to regulatory standards and minimize compliance risks.

Authors and scrutinize reimbursement projects for the OCP, promoting financial accuracy.

Answers FEMA's Requests for Information (RFIs), verifying that the provided data supported reimbursements.

Respond effectively to audit requests related to emergency COVID-19 purchases, providing essential artifacts and clarifications.

Conducts thorough evaluations of existing reimbursement processes, pinpointing and addressing areas for optimization.

Assists the OCP's Smartsheet Team, ensuring adherence to FEMA and OCP policies regarding eligible costs and necessary documentation.

DANTECH Feb 2019 – Jan 2021

Contractor for the Government of the District of Columbia, Office of Contracting and Procurement (OCP) – Washington, D.C

Business Systems Analyst

Directed IT onboarding, handling account setup, workstation deployment, and user training, streamlining processes and ensuring seamless transitions resulting in enhanced productivity.

Formulated and executed user acceptance criteria, ensuring software solutions met organizational requirements.

Executed exhaustive testing on Budget Execution Form and DocuSign integration, guaranteeing agency-wide acceptance and usage, leading to increased productivity and reduced errors.

Standardized and documented system procedures, empowering end-users and minimizing operational downtime.

Developed and implemented test cases and user stories, facilitating successful software releases and feature launches.

Contributed significantly to the rollout of new systems, aiding in the creation of effective training modules, fostering smooth adoption and user proficiency.

Identified project risks, addressed issues, made decisive resolutions, & set clear team objectives, driving project momentum.

TISTA Jul 2017 – Dec 2017

Science and Technology Corporation – Rockville, MD

Senior Business Analyst

Maintained quality control over all business requirements for FDA's Project Management Support (PMS), ensuring adherence to documented processes, improved project efficiency and compliance.

Ensured contract deliverables complied with approved risk management procedures, guaranteeing project integrity and client satisfaction, mitigated project risks and enhanced stakeholder confidence.

Implemented an IT review process for continuous project evaluation and monitoring, enhanced project health and timely issue identification.

Supported PMs in meeting project expectations by overseeing schedules, budgets, scopes, and quality standards.

Communicated key findings to PMs and facilitated issue resolution, contributing to project success, improved project outcomes and stakeholder satisfaction.

NUWAVE SOLUTIONS Nov 2016 – Jul 2017

EXIM Bank – Washington, D.C

Senior Business Analyst

Led strategic consultation, identifying process inefficiencies, and driving enhancements, resulted in increased operational efficiency and cost savings for EXIM Bank.

Streamlined requirement gathering processes, ensuring precise alignment with specifications, enhanced project delivery timelines and minimized errors.

Directed daily resolution and analysis of production issues, minimizing downtime and ensuring seamless operations.

Facilitated regular meetings with EXIM Online User Group and internal teams, promoting synergy and alignment across projects, leading to improved collaboration and project outcomes.

Engineered user environments and conducted User Acceptance Testing for new software releases, ensuring smooth implementation and user satisfaction.

Directed backlog grooming sessions, prioritizing project tasks and optimizing resource allocation, resulting in improved project efficiency and delivery.

Authored ad-hoc reports for Subject Matter Experts, providing insights for decision-making and strategy development.

BEACON HILL STAFFING Aug 2015 – Feb 2016

United States Department of Justice (DOJ) – Washington, D.C

Business Analyst

Implemented best practices to support AFMLS, DOJ, facilitating the prosecution and coordination of intricate, multi-district money laundering and asset forfeiture cases, resulting in increased efficiency and efficacy.

Designed and developed client environments, ensuring smooth implementation and maintenance, enhancing operational efficiency for AFMLS.

Investigated and resolved complex functional problems, optimizing operational efficiency, and streamlining processes.

Analyzed client application requirements, aligning them with business objectives, enhancing overall project success.

Led requirement analysis across functional areas, contributing to project success and efficient outcomes.

Coordinates among stakeholders to deliver effective solutions, ensuring smooth project execution and client satisfaction.

Delivers customized training presentations, empowering clients to effectively leverage solutions.

VETSAMERICA – Rosslyn, VA Mar 2015 – Jul 2015

Business Analyst

Analyzed VBMS processes, proposing effective improvements, enhancing system efficiency, and streamlining operations.

Managed client relationships via project management, ensuring timely solution delivery, fostering satisfaction, and strengthening partnerships.

Formulated scenarios, engaging subject matter experts, fostering collaboration, and facilitating informed decision-making.

Reviewed requirement artifacts, ensuring seamless system integration, optimizing functionality, and minimizing errors.

CREATIVE INFORMATION TECHNOLOGY INC. (CITI) – Washington, D.C Feb 2008 – Nov 2015

Senior Business Analyst /Product Owner

Led redesign of Foreign Service Vacancy module, aligning business needs, enhancing user experience & increasing efficiency.

Managed full product release cycles, ensuring timely delivery and high-quality deployment.

Conducted candidate interviews, selecting top-tier Business Analysts and Program Managers, enhancing team capability.

Controlled Change Requests, ensuring smooth product implementation and testing, minimizing disruptions.

Identified and resolved product defects, ensuring high-quality deliverables and customer satisfaction.

Developed and executed efficient test plans, scripts, and cases, ensuring product reliability and performance.

Gathered and documented application requirements accurately, guiding development process and minimizing rework.

Led productive product team meetings, disseminating key SCRUM meeting outcomes effectively.

Led SCAMPI initiative, contributing to achieving CMMI Level 3 certification, enhancing organizational capability.

CREATIVE INFORMATION TECHNOLOGY INC. (CITI) – Washington, D.C Jun 2005 – Feb 2008

Requirements Analyst

Spearheaded HUD’s REAC for the Integrated Assessment Subsystem (NASS), managing system operations, ensuring

accurate assessment scores assembly, and validating data integrity, optimizing performance and reliability.

Directed Web-based client/server applications enhancement lifecycle, conducting comprehensive testing, analyzing system failures, implementing enhancements, and resolving bugs, fostering seamless user experience and system stability.

Represented REAC in Change Control Meetings (CCB), fostering system governance and evolution, ensuring alignment with organizational objectives and regulatory compliance.

Supported CMMI certification, compiling artifacts, and presenting in interviews, fostering a culture of quality and continuous improvement, enhancing organizational maturity and competitiveness.

Formulated and executed comprehensive test plans and cases for unit, system, and integration testing, ensuring robust system functionality and reliability, minimizing defects, and maximizing user satisfaction.

Utilized PMO resources to validate system requirements, aligning them with organizational objectives, enhancing stakeholder engagement, and ensuring project success.

Established acceptance criteria and processes for business validation and stakeholder sign-off, ensuring alignment with user needs and project deliverables, fostering stakeholder satisfaction and project success.

EDUCATION

University of Maryland Business Administration present Chowan College- Murfreesboro, NC

Professional Development Capability Maturity Model Integration Level 3 (CMMI)

KEY QUALIFICATIONS

Cost Analysis and Cost Recovery: Demonstrate proficiency in analyzing costs & implementing strategies for cost recovery.

FEMA Public Assistance: Showcase hands-on experience with FEMA's Public Assistance program, including navigating eligibility policies and procedures.

FEMA Public Assistance Program: Deep understanding of FEMA Public Assistance Program eligibility policies, including familiarity with the Public Assistance Program and Policy Guide (PAPPG), the Stafford Act, and 44 CFR regulations.

TECHNICAL SKILLS

Adobe, MS Office Suite, Serena, Internet Explorer 9, Remedy, SVN, SharePoint, ServiceNow, Issue Manager, Test Director, JIRA, ClearCase, ClearQuest, Quality Center, Clarity, VISIO, Sybase, Smartsheet

SUMMARY

CORE COMPETENCIES

SKILL HIGHLIGHTS

WORK EXPERIENCE

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