Operation Manager/ Food and beverage Director
Resume:
Abdul-Aziz Alame
Food and Beverage Expert
Profile
Operational Management Expertise
With over 13 years of experience in food and beverage operational management, I possess a deep
understanding of the industry dynamics and best practices. My career is marked by a strong focus on
optimizing operations to achieve business objectives.
Financial Acumen
I demonstrate proficiency in budgeting and forecasting, allowing for the development and
implementation of cost-effective strategies that enhance financial performance. My extensive
background includes crafting key performance indicators (KPIs) that align with organizational goals and
drive accountability.
Strategic Implementation
I have a proven track record of streamlining operations within a short timeframe, specifically within six
months, to elevate quality standards. This strategic approach not only improves service delivery but
also drives enhanced profitability across various business units.
Results-Driven Approach
My commitment to operational excellence is reflected in my ability to analyze performance metrics and
implement actionable insights that lead to sustainable growth. I am dedicated to fostering an
environment that prioritizes quality while maximizing financial returns.
Employment History
Operation manager at Al Tazaj Iraqi company 8 branches, Iraq -Basra
September 2024 — till present
Implementing Service Sequence
Implementing inventory and logistics system
Integrating master goods to recipes to sales point to decrease cost and increase quality and consistency
Developing a Kitchen sequence of operation
Developing and training on Operation manual
Implementing P&L Strategy with coordination with the Financial department
Food and beverage Operation at Lopota Lake Resort & Spa, Kakheti- Georgia
August 2023 — August 2024
Managing 5 restaurants, 6 bars, 14 M&E spaces, room service, and a minibar
Oversee F&B operations, including dining venues, catering, and banquet services
Develop and implement policies and procedures to ensure safety and sanitation standards are met
Train and evaluate staff performance, and provide feedback and disciplinary action when needed
Develop and manage budgets and analyze financial statements
Monitor vendor and supplier performance to ensure quality and cost-effectiveness
Negotiate contracts and resolve disputes with vendors
Monitor customer feedback and implement improvement strategies
Food and Beverage Manager at Marriott International, Beirut-Lebanon
February 2022 — July 2023
Oversee the operations of all food and beverage services and handle day-to-day tasks efficiently.
Create and implement budget and financial strategies to ensure smooth management.
Create innovative menus, procure necessary supplies, and consistently enhance offerings.
Hire, train, and evaluate skilled staff while setting targets, KPIs, schedules, policies, and procedures.
Promote effective communication and foster a sense of ownership, motivation, and teamwork.
Following to all health and safety regulations according to HACCP.
Successfully launch three new outlets.
Operation Manager at KOA Restaurant, Jeddah KSA
November 2020 — January 2022
Performed opening and closing duties as required by the restaurant
Restocked supplies and food items to ensure the restaurant was fully prepared for service
Followed safety protocols to ensure the safe operation of vehicles
Collaborated with kitchen staff to develop and implement new menu items that increased restaurant sales
Supply Chain & Operations Manager at Shogun Japanese Restaurant, Beirut-Lebanon
January 2018 — October 2020
Assisted the management team with inventory tracking and ordering, resulting in improved supply chain efficiency
Preserve excellent levels of internal and external customer service Design exceptional menus, purchase goods and continuously make necessary
improvements Identify customers' needs and respond proactively to all of their concerns Lead operation team by attracting, recruiting, training and appraising talented personnel Establish targets,
Successfully opening too new branches.
Manager of Purchasing & Receiving at The Cheesecake Factory, Beirut-Lebanon
June 2015 — January 2018
Identify purchasing needs and monitor stock levels
Research potential vendors and managing Vendors
Track orders and ensure timely delivery
Update internal databases with order details (dates, vendors, quantities, discounts)
Placing inventory restock orders Communicating with store management about any inventory issues
Work with management if products are missing or damaged within a shipment
Restaurant Manager at Caprese Italian restaurant, Beirut-Lebanon
March 2012 — December 2014
Estimated orders for foods, liquors, wines & other beverages inspecting product
Ensured quality customer service & satisfaction
Utilized leadership skills motivating employees to ensure labor management
Monitored sales teams Planned and arranged promotional programs and advertisements
Ensured paperwork accuracy such as daily sales summary reports actively participated in the preparation of the monthly report of operations Inspected workers to ensure compliance with safety standards
Supervisor / Floor manager at Moon Roof, Erbil-Iraq
June 2010 — January 2012
Make sure guests are served courteously, efficiently, and politely while maintaining a professional demeanor. Keep serving areas and dining rooms clean and sanitary as per company guidelines. Take accurate guest orders using suggestive selling techniques. Ensure food is presented correctly and follow safety and sanitation protocols.
Education
Bachelor of Business & Bachelor of Arts, Lebanese International University,
January 2009 — January 2012
Bachelor of Hospitality Management, Bir Hassan Collage, Beirut
July 2023
Courses
CCNA/CCNE/CCNP, IT-Grammar
September 2010 — September 2011
SQL service 2012, IT-Grammar
September 2011 — September 2012
Food Allergy management, School X /Marriot international
January 2023 — March 2023
F&B Expert, Marriot International
March 2023 — May 2023
References
References available upon request
Details
Beirut, Lebanon,
*********@*******.***
Nationality
Lebanese
Marital status
Single
Languages
English: Fluent
Arabic: Native
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