Ms Project Client Service
Resume:
Curriculum Vitae
Sarika Gadia
******.******@*****.***
Education
Baccalaureate in Psychology, University of Ottawa
Baccalaureate with Honours in Social Work, Carleton University
Graduate Studies in Public Administration and Policy
Professional Communication Skills Certificate
Former Board of Trustee Member – Children’s Hospital of Eastern Ontario
Language Skills
-English and French (BBB)
Computer Skills
-MS Word for Windows, WordPerfect for Windows, Microsoft Excel, Outlook, MS Project, Lotus Notes, PowerPoint, and good overall computer skills
Other Related Skills
-Extensive experience in working with spreadsheets, financial, statistical information and corporate reports, including SAP and MS Project
-Excellent communication, organizational, analytical and research skills
Training
Teamwork and Collaboration
Analytical Thinking
Facilitation Skills
Communicating for Results
Assertiveness
Client Service Excellence
French – Intermediate Level
Mediation Techniques and Resolving Conflict
Presentation Skills
Business Writing
Financial Management
Improving Memory Skills
Cross-cultural Communication
Aboriginal Awareness
Committee Involvement
Employment Equity Representative
Branch Representative on the Headquarters Women’s Advisory Committee
CRA Data Stewardship Working Group Member
Aboriginal Taxation Issues Working Group Member
GCWCC Canvasser and Special Events Volunteer
Black History Month Volunteer
Employment History
January 2012 – Present
Project #1: Communications/Marketing Committee Member, Odyssey Theatre
Duties include developing communications and marketing plans for local performing arts events, input into publications, newsletters, public relations campaigns, client liaison and promotions, brochures, backgrounders, speeches, and website content and updates. The communications committee reports to the Board of Directors and works to promote the performing arts in Canada.
October 2011 – Present
Project #2: Board Member, Canadian Institute for Conflict Resolution
A member on the Board of Directors of this training organization, providing professional training and certification in conflict resolution, mediation services, and dispute resolution to professionals, trainers, and the general public. Duties include program administration, training, scholarships and awards, governance, finances, and event planning, mentoring and fundraising/development of the organization. Fulfill a social services expert role.
July 2011 – Present
Project #3: Researcher/Writer, Ecology Ottawa
Conduct research on environmentally sustainable practices for various business and institutions and write articles for print and website publication. Liaise with policy coordinator to approve and submit content. Follow-up information provided to policy coordinator as required. Conduct surveys and interviews as part of the research. Strategic priorities inputted into annual report to City Council.
September 2009 – June 2011
Project #4: Corporate Officer, Corporate Performance and Governance Directorate
Assist clients and senior management with all corporate reports, risk profiles and assessments and projects of the Directorate. Review reports and documents for layout and formatting. Complete priority requests as required by internal clients and management. Review timelines, key deliverables, printing contracts and parliamentary tabling summaries for action. Attend staff meetings, training, information sessions and other work related events as required.
November 2009 – January 2010
Project #5: Policy Officer, Federal and Aboriginal Affairs Division (Acting ES-04)
Drafting reports, memoranda, policy recommendations pertaining to national Aboriginal tax programs and policies. Conduct research on income tax programs for Aboriginal Peoples. Liaise with federal and provincial stakeholders. Knowledge of writing and plain language guidelines, editing practices and written content for the Web required. Provide briefings to senior management, speeches, backgrounders, news releases on Aboriginal tax policy. Prepare tax policy presentations for conferences and working groups.
August 2008 – August 2009
Project #6: Programs Officer, CRA
Used databases to populate spreadsheets with client information related to child and family benefits. Also assist with key projects to complete priority tasks and deliverables. Identify areas of risk and compliance with respect to Benefit Programs and benefits clients. Conduct detailed analyses, risk assessments and drafted written reports to management on compliance and risk issues for national and provincially administered benefit programs.
May 2008 – July 2008
Project #7: Training Coordinator, CRA
Coordinate employee courses and in-house training, entering data and creating reports in the CAS system. Update Headquarters and field office training materials, for the various taxation centres and tax services offices, for the CCTB and GSTC programs. Maintain the Directorate website and library training materials, for the information and use of employees of the organization.
November 2007 – May 2008
Project #8: Analyst, Government Consulting Services, PWGSC
Projects included socio-economic research on public safety issues, conducting program evaluations, client interviews/surveys, speeches, backgrounders, news releases workforce analyses, developed performance measurement frameworks, strategic planning models, and risk assessments and worked on governance, sustainable development, and multicultural issues. Strong skills in research and analysis required.
February 2007 – June 2007
Project #9: Statistician, Statistics Division
Created and disseminated statistical reports for national benefit programs. Respond to client requests for statistical data, providing the necessary information as required. Key clients include Statistics Canada and Finance Canada. Conduct online research to complete analytical papers on relevant socio-economic issues, relating to benefits statistics. Knowledge of online search engines and tools required, to assist in carrying out the research component of assigned duties.
April 2006 – January 2007
Project #10: Programs Officer, Canada Revenue Agency
Create and maintain spreadsheets of client benefit data on CCTB and GSTC programs, looking up client personal information using the RAPID system, proofreading notices and verses for readability, and working with information systems to extract and compile appropriate data. Assist senior officers with training and learning events, material and administration within the Directorate.
January 2006 – April 2006
Project #11: Strategic Planning Officer, Strategic Planning and Program Support Directorate
Developing and producing year-end reports, departmental performance reports, MAF, PAA, working on service standards and performance measurement frameworks, revising planning material for website, assisting with the Branch Functional Business Plan, drafting correspondence and briefing materials to senior management, and organizing events and conferences for the Branch. Also conducted risk assessments.
July 2002 – December 2005
Project #12: Financial and Data Management Officer
Expenditure analysis reporting, financial projections, branch pressures, provincial and territorial cost recovery, producing financial reports, use of SAP modules, analyses of inventory trends and operations reports, and corporate reporting to management. Work on data analysis, statistical reporting and information management projects. Liaison with external partners to provide guidance required. Develop manuals for child and family benefits. Respond to incoming electronic enquiries.
March 2002 – June 2002
Project #13: Bilingual Training and Evaluation Officer, Elections Canada
Responsible for major projects of the Division, such as renewal of ID cards for federal returning officers, updating databases, official correspondence, conducting research, preparing for major events and training and assisting with the administration of internal competitions. Knowledge of relevant federal legislation required.
January 2002 – February 2002
Project #14: Communications Officer – Communications and Public Affairs
Office of the Superintendent of Financial Institutions Canada
Responsible for translation requests, conducting research, handling media enquiries, dissemination of executive speeches, backgrounders, news releases, publications, and official correspondence, responding to public information requests, meeting materials, internal administration, and knowledge of government communications policies.
September 1997 – June 2002
Project #15: Board of Trustees Member, Children's Hospital of Eastern Ontario
Attended meetings regarding the governance and management of the organization, the quality assurance committee, participating in major fundraising events, dealt with the media, promoted visibility of the hospital in the community, assisted and entertained children in care - including children with special needs and those who were chronically ill.
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