Customer Service Virtual Assistant

MABEL QUAYE

Sowutuom, Accra, GHANA, +233-*********, *************@*****.*** Linkedin URL: www.linkedin.com/in/mabel-quaye-3a1437229

Dedicated and detail-oriented profession with expertise in

●Virtual Assistant

●Online exam administration and technical support

●Partnership building, proposal writing and fundraising in the non-profit sector

●Adult education and training with experience in designing and delivering curricula

●Data collection, analysis, and visualization with a focus on transport and logistics.

Education

University of Cape Coast Cape Coast

B.Ed Social Science 30th March 2023

●Course Rep

Professional Experience

FairTrade Outsourcing Accra, Ghana

Customer Service Representative November 2023 – September 2024

●Technical Proficiency skills

●Communication Skills

●Time management

●Multitasking

●Security and Privacy awareness

●Customer service skills

Social Enterprise Ghana Accra, Ghana

Partnership Lead November 2022 – September 2023

●Proposal writing skills; resulted in my role of writing proposals

●Partnership building and management Skill; resulted in my engagement with existing and new partnership engagement

●Project coordination: resulted in writing proposals and drafting milestones for projects and coordinating projects.

●Research skills: resulted in the search for new partners and grants

●Budgeting skills: Resulted in my role of preparing budgets for proposal submission

Transitec Engineering Consult Accra, Ghana

Data Collector May 2021 – July 2021

●Attention to detail and accuracy; resulted in

● Communication Skill; resulted in my interaction with passengers and drivers.

●Traffic pattern analysis

●Route Optimization analysis skills

Volunteer Experience

CAMFED Ghana Cape Coast, Ghana

Learner Guide October 2021 – November 2021

●Leadership and guidance skills; resulted in my classroom sessions with them and guiding them

●Communication and interpersonal skills

●Patience and Empathy skills

Camfed Ghana Ekumfi, Ghana

Personal Assistant October 2021 – November 2021

●Administrative Skill; resulted in my role of supporting the Core Trainer in the administrative work of the company

●Event planning and Organization Skill; resulted in my participation in the organizing and planning of events and programs at the organization.

●Confidentiality and Discretion

●Attention to details and accuracy

References

Name Name Name

Manager Edwin Zu-Cudjoe District Programs Officer

Fairtrade Outsourcing Social Enterprise Ghana Camfed Ghana

057******* 024******* 020*******

******.******@********************.*** *******@*******.*** **********@******.***

Contact this candidate