Customer Service Medical Receptionist
Resume:
Latarsha Bost
Suitland,MD *****
*************@*****.***
CAREER OBJECTIVE
A passionate individual with exceptional computer skills and a thorough understanding of billing software. Eager to utilize my expertise to fulfill a multitude of clerical skills as a Medical Receptionist while helping patients and staff and supporting the organization in reaching its goals. Also, a position whereby I can demonstrate my “TEAM” concept strengths and communication skills in customer support.
EXPERIENCE
Whole Foods
Washington, DC
Customer Service Representative Dec 2022 - Present
- Answer customer’s questions about merchandise and advise customers on merchandise selections
Stock shelves, racks, cases, bins, and tables with new or transferred merchandise. Refer unresolved customer grievances to designated departments for further investigation. Bag groceries in an efficient manner to maximize space of the bag but not crush any of the products that customers have purchased.
-Requisition merchandise from supplier based on available space, merchandise on hand, customer demand, or advertised specials. Design and set up advertising signs, and displays of merchandise on shelves, counters, or tables to attract customers and promote sales. Inspect and clean food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices.
-Check identification for proof-of-age and refusing alcohol and tobacco sales to underage customers. Help customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers. Promote customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Walker Mill Health Center
Capital heights, MD
Volunteer training March 2024 - May 2024
-Help the facility improve the quality of patient care by supporting the nursing staff in their day-to-day operations and assisting patients and families throughout the unit. Volunteer tasks included: interacting with patients, rounding on patient’s rooms, charting medical records, assisting in discharges, answering calls, restocking supplies, assisting nursing staff with errands, and other tasks as assigned to help the unit run smoothly and allow staff to focus more time on patient care.
Macy’s Hyattsville, MD
Sales Associate Feb 2022 – May 2022
-Reached daily sales goals. Provided excellent customer service and obtain personal clientele. Oversee activities directly related to making products or providing services. Exchanged merchandise for customers and accept returns. Recommended, selected, and helped locate or obtain merchandise based on customer needs and desires. Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
-Watched for and recognize security risks and thefts, and know-how to prevent or handle these situations. Determined charges for services requested, collected deposits or payments, and arranged for billing.
Royal Farms Forestville, MD
Customer Service Associate Oct 2021 – Jan 2022
-Directed and coordinated activities of businesses or departments concerned with the production, pricing, sales, or distribution of products. Located, selected, and procured merchandise for resale, represented management in purchase negotiations. Planned stored layouts or design displays. Operated office equipment, such as fax machines, copiers, or phone systems and arranged for repairs when equipment malfunctioned.
-Greeted visitors or callers and handled their inquiries or directed them to the appropriate persons according to their needs. Managed paper or electronic filling systems, recording information, updating paperwork, or maintaining documents, such as correspondences, or other materials.
Little Caesars Forestville, MD
Customer Service Associate May 2021 – Sept 2021
-Maintained sanitation, health, and safety standards in work areas. Cleaned food preparation areas, cooking surfaces, equipment, and utensils. Verified that prepared food meets requirements for quality and quantity. Measured ingredients required for specific food items being prepared. Washed pots, pans, dishes, utensils, and other cooking equipment.
-Operated POS cash register and maintained the FIFO system. Answered customer telephone calls promptly and in an appropriate manner. Handled all customer relations issues in a gracious manner in accordance with company policies. Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
EDUCATION
Suitland High School Suitland, MD
●GPA: 3.50
●Honors award 2019-2022
ADDITIONAL SKILLS
●Microsoft Teams
●MS Office (Outlook, Word, Excel, PowerPoint, Access)
●Meal Preparation
●Food Production
●Service Orientation
●Kitchen Experience (Less than 1 year)
●Quality Control Analysis
●Confidentiality
●Communication (face to face, telephone, via email)
●Time management
●Customer service
●Attention to details
●Phone etiquette
●Organization
●Data entry
CERTIFICATIONS
● Food Safety Training & Certification
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