General Manager Customer Service

Raymond Tabarani

Olney, MD *****

*********@*****.*** 240-***-****

Professional Summary

Seasoned general manager with extensive experience in restaurant and retail operations across the U.S. and the Middle East. Proven track record in driving revenue, improving efficiency, managing P&L, and developing high-performing teams. Strong expertise in opening new stores, managing fast-paced environments, and adapting to dynamic market demands.

Relevant Skills

• Leadership & Development: Skilled in hiring, training, and mentoring staff; strong focus on employee retention.

• Operations Management: Expertise in P&L management, inventory control, and reducing operating costs.

• Customer Service & Retention: Committed to exceptional client service and fostering long-term customer relationships.

• Adaptability: Quick to respond to evolving market trends and implement effective strategies. Professional Experience

General Manager

Royal Farms

Dec 2023 – Present

• Supported store set up and hired new employees, boosting sales by 15% in the first quarter.

• Analyzed weekly P&L reports, streamlined policies, and promoted team members to leadership roles. Opening Store General Manager (Consulting Project) IHOP (King Star Enterprise)

Jan 2023 – Sept 2023

• Launched new location; hired and trained management and staff to meet IHOP standards.

• Managed scheduling, store P&L, and implemented training programs to elevate team performance. Opening General Manager (Consulting Project)

Balkonie Restaurant Bar & Grill, Greenbelt, MD

Nov 2022 – Jan 2023

• Created and launched a new menu, optimized kitchen setup for efficient service.

• Overhauled the beverage menu, reducing waste and improving profitability, and established partnerships with multiple delivery platforms.

General Manager

The Greene Turtle

Nov 2021 – Aug 2022

• Recruited and managed a team of 45–60, maintaining accountability for P&L.

• Enhanced food cost control and labor management, consistently meeting company standards. District Manager

Dunkin Donuts – Hagerstown, MD, WV, PA, VA

Oct 2019 – Oct 2021

• Oversaw eight locations, managed sales and budget targets, and supported hiring and training programs.

• Successfully implemented COVID-19 safety protocols, minimizing employee illness and maximizing profitability.

General Manager

Petco Inc. - Germantown, MD

Feb 2015 – Oct 2018

• Increased annual revenue by 17–27% through targeted sales campaigns and effective inventory management.

• Full accountability for P&L and successfully managed a team of 25 in a customer-centric environment. 1st Assistant Store Manager

Safeway Inc. - Darnestown, MD

Mar 2013 – Nov 2014

• Responsible for store operations, including customer service improvement, out-of-stock management, and acting as store manager when required.

Assistant Store Manager

The Fresh Market - Rockville, MD

Jan 2012 – Feb 2013

• Managed three departments with a focus on customer satisfaction and productivity; directly supervised 75 team members.

Store General Manager

CVS - Twin Brook, MD

Apr 2007 – Apr 2011

• Developed and executed strategic plans to enhance customer relationships and control costs, contributing to inventory management and staff training. General Manager

Fame Fashions (Brioni) - Abu Dhabi

Jan 2002 – Nov 2006

• Managed high-end retail operations for an international clientele, driving revenue and delivering exceptional customer service.

Education & Certifications

Business Administration

Montgomery College, Rockville, MD

SERV Safe Certified

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