Call Center Customer Service

Zaid

Islamabad

Objective:

Dedicated and customer-focused professional seeking a position in a call center to leverage strong communication and problem-solving skills to deliver exceptional customer service.

Education:

HSSC-II (Roots)

Errand services, CSR (ISB – PK) (Oct – May)

(Inbound/Outbound)

Work Experience:

Responded to customer inquiries via phone, email, and chat, maintaining a 95% customer satisfaction rate.

Resolved complex issues and provided product information, resulting in a 10% increase in customer retention.

Handled high-volume inbound calls, ensuring prompt and accurate assistance to customers.

Utilized CRM software to document customer interactions and follow up on pending issues.

Achieved an average call resolution time of under 5 minutes, exceeding department standards.

Converted incoming calls into recurring customers.

Skills:

Excellent verbal and written communication skills

Proficient in using CRM software and call center tools

Strong problem-solving abilities

Ability to handle stressful situations calmly and professionally

Multitasking and time management skills

Active listening and empathy

Languages:

Fluent in English

Hobbies and Interests:

Horse hiding, football, hiking, car enthusiast and cooking

Contact this candidate