Project Manager Marketing
Resume:
BELINDA AFIA OFORIWAA AGBOKA
*** ******** ****, ************ *****
Tel: 404-***-****
E-mail: ***************@*****.***
CAREER OBJECTIVE:
To purposefully work together with a team for growth, passion for excellence, and achieving the goals of the organization in which I find myself.
PROFESSIONAL AND PERSONAL PROFILE:
I am a highly motivated lady, able to work under pressure for long hours, proficient, excellent interpersonal skills, excellent communication skills, work with little or no supervision, very analytical, and with good human relationships.
SKILLS:
EDUCATIONAL BACKGROUND/QUALIFICATIONS:
University for Development Studies (August 2014 – July 2018)
Bachelor of Arts Integrated Community Development
Ghanata Senior High School. September 2007 – June 2011
West African Senior School Certificate Examination (General Arts)
WORKING EXPERIENCE:
Project Officer: Agro Introductions Ghana (November 2022 to November 2024)
She promotes sustainable farming systems in farmer communities to improve the long-term use of plant genetic resources for food and agriculture. It also uses strategies to fix up the farming land of the farmers, who are the focus of the project.
She conducts practical field demonstrations, seed collection, testing, and conducting field days.
She leads staff to organize and draw project fieldwork plans on a monthly basis in consultation with the ILSA project manager and another project.
She assists the project manager in the identification of needs for training, income generation initiatives, and other agricultural gaps at project sites.
Through farmer advocacy and mobilization, she provides and improves seed security in terms of availability, access, farmer choice (seed diversity), and seed quality at the village level.
She prepares regular weekly, monthly, and comprehensive quarterly progress reports for the project manager
Marketing Manager: New Place Boutique – September 2019 to November 2022
She oversees all marketing campaigns for the company and department
She implements all strategies developed by company executives
She promotes the business, product, or service of the company's products
She ensures the company is communicating the right messaging to attract prospective customers and retain existing ones
She represents the marketing team to cross-functional groups including product management, sales, or customer support
She updates senior leadership on the progress of marketing activities and reports on the results of campaigns
Customer Service: New Place Boutique – September 2019 to November 2022
She serves as the initial point of contact for customer inquiries and issues, responding professionally and empathetically.
She identifies and resolves customer concerns, ensuring their satisfaction and exceeding expectations.
She develops in-depth product knowledge and provides accurate information to customers.
She assists customers with order processing, shipment tracking, and returns or exchanges.
She maintains accurate records of customer interactions and inquiries.
She provides basic technical support, troubleshoots issues, and escalates complex problems as needed.
She collaborates with other departments to resolve customer issues and ensure a positive customer experience.
She identifies customer inquiry trends and provides feedback for process improvement.
She maintains high customer satisfaction by building rapport and establishing strong relationships with customers.
She follows communication procedures, guidelines, and policies while maintaining a positive brand image for the company.
Warehouse associate: New Place Boutique – September 2019 to November 2022
She processes, package, and ship orders accurately
She organizes stocks and maintains inventory
She inspects products for defects and damages
She examines ingoing and outgoing shipments
She organizes warehouse space
She receives, unloads, and place incoming inventory items appropriately
She checks, verifies, and fill customer invoices
She abides by all company safety and hygiene regulations
She contributes ideas on ways to improve or optimize warehousing procedures
She keeps warehouse clean and organized daily
National Service: Environmental Protection Agency – September 2018 to August 2019
Responsibilities
Carry out environmental sensitization
Produce environmental education materials
Taking and preparing of Minutes of meetings
Report writing
Registration of environmental NGOs
Organizing exhibitions
Cashier: Shop N Save (2012-2013)
She manages transactions with customers using cash registers
She scans goods and ensures pricing is accurate
She collects payments whether in cash or credit
She issues receipts, refunds, change or tickets
She redeems stamps and coupons
She cross-sells products and introduces new ones
She resolves customer complaints, guides them and provides relevant information
She greets customers when entering or leaving the store
She maintains clean and tidy checkout areas
She tracks transactions on balance sheets and reports any discrepancies
She bag, box, or gift-wrap packages
She handles merchandise returns and exchanges
Research Experiences and Seminars: University for Development Studies – Third Trimester Field Practical Training Program. Nakore-Upper West Region (2016-2017).
Developing community profile
Carried out rural livelihood and development studies
Planning and management of rural potentials for development
Helping the rural community to identify their strength and weakness
Helping create awareness on the importance of Education to development
Participated in building team strategies and group work plan
Developing proposal and writing reports for the community
REFEREES:
1. Dr. Joseph Albert Quarm (Hon)
Former Member of Parliament for Manso Nkwanta Constituency
Kumasi- Ashanti Region of Ghana
Contact: *********@*****.**.**
2. Dan Opoku
Project Officer, Centers for Disease Control and Prevention
Atlanta, GA
Contact: 757-***-****. *************@*****.***
3. Anthony Dankwah Esq.
Chief Operating Officer
Agro Introductions Ghana
Contact: ***********@*******************.***
Contact this candidate